Hi there, thanks for taking the time to write your review. I'm pleased that you felt our team managed to pack your goods efficiently, however I'm a little bit disaapointed at your view of the late-key situation. Having listened to the calls, it was made clear that if the keys arrived before 5, due to the vast volume you had, we decided to deliver your essential items that night, then deliver the remaining items the next day. This would be our decision and that would be to our cost not yours. As stated in our terms and conditions for a late key waiver, if the keys are not present by 5pm, then we reserve the right to delay the removal till the next day in order to preserve driver time. Fortunately for yourselves, the keys did arrive before 5pm, and our team did unpack all our your goods before embarking on their 2 hour journey home. According to our logs, due to the time constraints you asked our team to put all of the goods into your garage, not into any particular room. This was completed as requested by yourself. However, it was also noted that you both helped with the unpacking into the garage. By doing this you would have invalidated any insurance you may have had with us, as any goods not wrapped, packed and moved by us are not covered under our insurance. Again, apologies for any undue stress caused during the move, but unfortunately, even with the best laid plans, things like late keys will always be a major sticking point when moving home.

Thanks for your kind words Lynn. We do try to ensure that the entire moving process is as smooth as possible, and I'm glad we're sticking to our high standards.

That's excellent news, very pleased to hear that even 45 years after your last removal we were able to meet and exceed your expectations.

Thanks for your honest words. I'm glad to hear that even when there was an issue we managed to sort it out for you as quickly as possible and as professional as possible.

Hi Sharon, glad you've mentioned our Covid-Regulations, alot of companies seem to be relaxing their attitide towards this pandemic. Not us! Customer and staff safety is of utmost importance to us.

Glad to hear your move went as smoothly as expected, and the current restrictions aren't hindering our customer service too much. We aim to please!

From our general Manager Robert, he wishes you all the best and thanks you for choosing Purdie Worldwide. Our team had very nice things to say about yourselves and wouldn't hesitate to help you move again.

Thanks for the recommendation!

Thanks for the feedback! Our men do try their best!