Purdie Worldwide Removals & Storage Limited t/a Matt Purdie & Sons

I hired Purdie to move a few boxes and furniture from the UK to Europe almost four months ago and I have still not received my items. It was a part load and therefore expected to take longer, but I never expected it to be this bad. It took about two months for them to find an European partner to actually carry out the move and move my items to a warehouse in another European country, before moving them to my house in my country. However, I was told a week and a half ago that a mistake occurred and my items never left the UK and never reached the European warehouse! They have not made any assurances about how much longer this all might take, and I am back to square one, waiting indefinitely for my items to arrive. I understand that mistakes happen but it has been four months since I gave Purdie my items, and given that this was a mistake on their side I expected them to do everything to fix it, but so far they have done nothing. Absolutely terrible, stay away from this company for international moves and smaller volumes of items. Three stars for customer service just because the collection of the items went smoothly and Gemma has been helpful, but otherwise, I am extremely disappointed. (Note that I put date of work completed as today's date but the work has not yet been completed and I have no idea when it will).

The guys showed respect for every item and worked hard during the removal, extremely helpful and well mannered. Prompt timing in the morning and very friendly, easy to communicate with. Would we use them again? Without doubt. The price was also pretty good considering the distance.

This is the second time I have used this company for my complicated move, with some stuff going to storage and some to another property. The staff are respectful and helpful and willing to work around problems as they arise, including putting my huge sofa in storage as an on the spot decision. I can't fault them and look forward to using them again for my next complicated move!!

As usual there was a cock up by the solicitors (in the chain 2 or 3 away from us). It was about 5:15pm before we got the chance to pick our keys up and past finishing time for the Purdie's removers. However, they were still with us, despite being at least 45 mins from their Depot. They got our move done and at no extra cost. Their quote was also almost 50% cheaper than a much nearer local remover. We didn't even try the national movers as they would be at an even higher price level. Cheery, down to earth, friendly guys from West Lothian-Blackburn. I have used Purdie's for all my moves over the past 40 years and wouldn't go anywhere else. They also have a joinery team who for an extra charge took down our summerhouse, stored it for a month and brought it back and installed it on a new hardstanding in our new garden.

I used Purdue’s to move out, store for nine months then move back into my new house. Moving out in the snow should have been stressful but the guys gritted the whole path and out matting down leaving all the carpets untouched and clean. Emptied the whole house in super-fast time. Storage was very effective and the office staff very easy to speak to, even when I noticed I was entitled to a discount (MOD) they added the already entitled to discount to my account even though it was me that only realised I was entitled to one after using the service. Moving in was also very fast and efficient with matting out down everywhere leaving our new house immaculate. Not the cheapest but definitely worth paying a little (not much) extra for the better service.

With gratitude, we would like to express our thanks to the team from Purdie Worldwide for their part in our move to the UK, from South Africa. There were so many variables due to Covid, however, Gemma Hendry from the office, Iain Milne and Sean Tierney, the two ‘strong men’ drivers, amazingly exceeded all our expectations. The very first call we received from Gemma at Purdie Worldwide, gave us a glimpse of the amazing service we could expect and we were not disappointed. On delivery day, each of the 188 boxes, some containing heavy work shop tools, were carried into our home, all checked and accounted for, even before Iain and Sean had left their premises. This is a much different experience to many horror stories we had heard and, as mentioned previously, we are very grateful to have ended our move in such good hands. Kindest regards,

The removal men turned up on time and were professional, helpful and friendly. Everything went smoothly and we can recommend their services.

Moved me from Edinburgh to Norwich. The removal team did an excellent job emptying the first property quickly and then we're at the destination in advance of the agreed time to move me in. Took excellent care of my property and the two members of the team were very friendly and worked well together to make the whole process as easy as could be imagined. Would recommend!!

The team was great moving us. Asking question to ensure a good service taking care of our possession. We are going to use them again... :)

I used Purdie for my move from Central Scotland to Lincolnshire. From the outset they were very professional and timely, completing the home survey using video call and providing a comprehensive quote the same day. The removal guys were careful and professional, they completed the load seamlessly. The unpacking was done with the same level of care. Everyone we had contact with were friendly and professional. I would use again without hesitation.