I'd been trying to get a roofer to come out to have a look at what seemed to be a smallish job for some months. This involved much back-and-forth email correspondence with another Which? Trusted Trader to come out to have a look. Then lockdown happened. When lifted, I got back in touch with said trader who then informed me they were unable to come out due to a change in their circumstances. Somewhat frustrating but such is life. The experience with Reroof Scotland could not have been more different. My query email received a response the same day. James and Leonard arrived four days later, on time, having called earlier in the day to confirm. They were extremely professional and personable. They were able to give me a detailed account of the problem (which was more extensive than I had thought) including photos, which fitted in with where water was coming in. I was assured of their expertise. Both have extensive experience in the industry despite their relative youth. A detailed written quote was provided by email that same evening. As there was water ingress, they rejigged their calendar of works to attend to my roof on an urgent basis. The work was carried out speedily with minimum of fuss and I was kept up to date as to progress. At the end, a detailed bill of completed works was provided. All work comes with a 10 year guarantee. Reroof are a small, lean and proficient outfit that I would have no hesitation recommending.