We used their packing and removal. Horrible customer service which did not care about missing items. Despite our generosity we noticed that a few items went missing such as gift cards, expensive nail polish, perfume and a scarf. We approached the manager to report lost/stolen items. He did not bother at all, as it was more than 7 days of the policy ( it took long to open all boxes) , he also said as we checked behind the van and signed the paper it meant we had all our items ( as if gift cards were supposed to be left in the van?). Also, workers tried to hide the marks we left on boxes that they did not deliver carefully so that we could not check them out ASAP. The workers slowed down the service from midday due to being hungry despite being offered lunch and offered time to eat. Wished to read other costumer reviews before contracting as now we could see other costumers who had been victims of similar or even worse experiences.

Everyone worked hard to pack and move our things but unfortunately some gardening-related items were left behind. We think they were effectively dumped beside our old home, since we couldn't see them when we checked the back garden and we were told they hadn't been left on the van. Items were left in the garage too, but we managed to squeeze those in our car. Why anything was left behind after we told them to move everything is hard to understand.