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Trusted Traders
Resolve Carpet Care
About
Rapid-Dry, Revolutionary Carpet Cleaning
Our customers want a professional grade carpet & upholstery cleaning service that provides the safest, most effective cleaning system possible, but at the same time has no detrimental effect on the environment.
That’s why we use what we believe to be a revolutionary system, producing outstanding results on virtually all carpet & upholstery fabrics, using advanced technology to break down and release soil and dirt stuck to the fibres.
We aim to provide top quality carpet & upholstery cleaning that’s cost effective and provides long lasting results.
We're a family run business that has been cleaning carpets & upholstery for over a decade for insurance companies, businesses and 1000’s of domestic households.
Based in Hoveton on the Norfolk Broads, we cover the whole of Norfolk and North Suffolk.
We pride ourselves on our customer service and are always willing to provide free advice & quotations. We guarantee all of our work, and we are fully insured.
What we do
Carpet and upholstery cleaners
- Carpet cleaning
- Rug cleaning
Cleaning services
More Services
- fire and flood restoration damp investigations
My work
Customer reviews
5.0
52 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent results.
Customer Service
Quality
Value
Gary and Jamie arrived on time, they did my suite first and then my carpets, I have never used them before but I will certainly use them again, I was very pleased with the results and I wouldn’t hesitate to recommend them to others.
Customer in Norfolk
Recommended
Wow! Can't recommend Resolve Carpet Care enough!
Customer Service
Quality
Value
Resolve Carpet Care are brilliant. I was considering replacing our home carpets, but they have come up good as new. I had our carpets cleaned by two different companies, before using Resolve Carpet Care and these are by far the best results. Old stains left by the previous cleans have vanished and the carpet pile has been lifted to look as good as new. Both Gary and Jamie are a delight to do business with and we will absolutely be using them again in future.
Customer in Norfolk
Recommended
Excellent results
Customer Service
Quality
Value
I have used this trader several times and have a white carpet which has been left immaculate, looks as new. Always punctual, results are always outstanding and would highly recommend. Prices are reasonable.
Customer in Norfolk
Recommended
Carpet Cleaning
Customer Service
Quality
Value
Excellent service at a reasonable price, would recommend. Gary is a likeable man and get on with is job but also gives a running commentary on what he is doing and the chemicals he is using.
Customer in Norfolk
Recommended
Super job!
Customer Service
Quality
Value
We had 3 carpets cleaned. They now look, feel and smell fresh and clean - like new really. Great service too. Will definitely use this company again and would highly recommend. I am a clean freak and this was an excellent result. Super job - thank you Gary!
Customer in Norfolk
Recommended
Wonderful service
Customer Service
Quality
Value
I asked Resolve to clean the carpets in the flat that I had just moved into. They did a superb job. The carpets were immaculate after they finished. They were incredibly friendly and professional as well. I would really recommend them.
Rebecca, Norfolk
Recommended
Prompt, professional, friendly.
Customer Service
Quality
Value
Gary was very friendly and helpful and explained everything, including information about the products in detail. Our carpet looked amazing after he had finished.
Allison, Norfolk
Recommended
Excellent service and result
Customer Service
Quality
Value
Gary and Jamie were highly professional, efficient and pleasant to deal with. The service was prompt and on time, and the communication was very good. The carpet cleaning was excellent - we’re really pleased with the result and happy to recommend. Martin, Norfolk
Customer in Norfolk
Recommended
Helpful
Customer Service
Quality
Value
Cleaned lounge carpet. Every aspect was 100%. Gary was kind, helpful and was over and above expectations. This was the third time I have used resolve carpet care and will do again!
Margaret, Norfolk
Recommended
Prompt & professional.
Customer Service
Quality
Value
They arrived within a couple of hours of reporting the incident. They were happy to work around the needs of the school. The rug is like new! Great job!
Honor, Norfolk
Recommended
Excellent carpet cleaning
Customer Service
Quality
Value
Highly recommended carpet cleaner first used 6 years ago and have recommended to family and friends who have all had a good experience too, friendly, non intrusive and professional service at reason. Able prices - good communications.
Which? Trusted Traders Consumer
Recommended
Amazing service.
Customer Service
Quality
Value
Brilliant service. Quick, efficient, polite & helpful trader. Would highly recommend.
Angela, Norfolk
Recommended
Professionalism with a smile
Customer Service
Quality
Value
Excellent professional service, carpets look like new.
Paul, Norfolk
Recommended
Friendly & professional.
Customer Service
Quality
Value
Although feeling daunted at the thought of having the lounge carpet & upholstery cleaned, we soon felt relaxed about the whole process. We are very pleased with the work & the results achieved.
Ruth, Norfolk
Recommended
Brilliant
Customer Service
Quality
Value
First class service, same morning I called, with me 11.00. Very impressed and carpet like new.
Delia, Norfolk
Recommended
Outstanding Clean
Customer Service
Quality
Value
The carpets had been getting grubby, but I hadn't realised how dull they had become until they were cleaned. They are now clean and bright.
Ben, Norfolk
Recommended
Great job
Customer Service
Quality
Value
I was worried about my lounge carpet. There was no need because after being treated it looked like new. My favourite chair is revitalised. The young man was very courteous and polite 10/10.
Sheila, Norfolk
Recommended
Brilliant very professional
Customer Service
Quality
Value
Gary and his company Peril Solutions have done several jobs for us and I am totally satisfied with him. I would recommend him to anyone.
Margaret, Norfolk
Recommended
Fantastic results again!
Customer Service
Quality
Value
The team came and cleaned the upholstery and carpets. We were very pleased with the results.
Kerry, Norfolk
Recommended
Brilliant Job
Customer Service
Quality
Value
My appointment with Resolve Carpet Care had to be cancelled so prompt service rearrangement was made,when the weather snow and drifts aloud them to come, very efficient service will use again.
Nicole, Norfolk
Recommended
Brilliant job always
Customer Service
Quality
Value
I cannot praise high enough the quality of service I have always had from Gary. He is so efficient & the price is very fair.
Wynne, Norfolk
Recommended
Friendly and professional
Customer Service
Quality
Value
Friendly, professional and excellent. Chemical-free clean of sofa and armchairs which were grotty but now perfectly clean. He even did my cushions.
G, Norfolk
Recommended
Professional informative
Customer Service
Quality
Value
It doesn't get any better than the service I received.
Kevin, Norfolk
Recommended
Excellent Job
Customer Service
Quality
Value
very professional, did a good job on cleaning carpet and sofa. Would use him again.
Diane, Norfolk
Recommended
Miraculous transformation
Customer Service
Quality
Value
Our carpet was in a high-use public area and I doubt if it had ever been cleaned. It was so dirty that I half expected the resolve team to take one look and run away! Instead, I was immensely cheered by the calm and cheerful way in which they tackled it. An hour later, I was absolutely stunned to find an immaculate pale cream carpet which transforms the room. Hard to believe my eyes. Thank you, resolve!
Susan, Norfolk
Recommended
Brilliant job
Customer Service
Quality
Value
Gary was on time. A very pleasant guy! Very professional excellent service. Brilliant result, had bad stain on my carpet. Will have company again, recommend to anyone. Great service.
Carol, Norfolk
Recommended
I ❤️ Resolve Carpet Care
Customer Service
Quality
Value
Every year Gary cleans my stairs and landing carpet. The carpet's beige and completely unsuitable for a busy household with a small dog. A dog who likes digging by the way. And every year Gary makes the carpet look like new! I can't recommend Resolve Carpet Care highly enough.
Jo Church
Recommended
Extremely Pleased
Customer Service
Quality
Value
Very Professional. Very polite, clean worker, excellent service.
Valerie, Norfolk
Recommended
Always brilliant
Customer Service
Quality
Value
Gary first helped me when my basement room was flooded. He came straight after I called! My insurance company didn't come for a week! Since then Gary has regularly solved my carpet and upholstery stains and cleaning (dogs and children). Fabulous service, quality of workmanship (it's never too difficult) and value for the jobs done.
Fiona, Norfolk
Recommended
Excellent job
Customer Service
Quality
Value
Despite being busy, Gary (from Resolve Carpet Care) came to treat two of our carpets. He removed the stains quickly without leaving wet carpets. Highly recommended. Very nice friendly man. He offered to come back if I wasn't happy.
Chris, Norfolk
Recommended
Excellent work.
Customer Service
Quality
Value
Friendly, "professional" and carried out the carpet clean promptly and efficiently. Good finish, will use "Resolve" again.
Tony, Norfolk
Recommended
Brilliant job
Customer Service
Quality
Value
Carpet now looks like new excellent service - couldn't have been more helpful. Will certainly use firm again, & will recommend them to friends.
Patricia, Suffolk
Recommended
Will also be recommending you to all my friends
Customer Service
Quality
Value
I just want to say how excellent your customer service is!! You were so helpful and pleasant and I felt that I had complete confidence in the information that you gave to me . I shall definitely be using you in the future and will also be recommending you to all my friends----confident that you will do the job in a very caring and professional way. I would give you 10 stars if it was possible!!! Best wishes and many thanks for your help Jamie.
K Abbot
Recommended
Professional job
Customer Service
Quality
Value
Carpet cleaned better than ever before. Dried very quickly. Extremely good service from Gary. Highly recommended.
Ian, Norfolk
Recommended
Fantastic / brilliant job
Customer Service
Quality
Value
Friendly - efficient & an unbelievable finish to our dirty carpets, without getting them wet, so we would have to wait for them to dry - excellent work.
Susie, Norfolk
Recommended
Excellent service, fast reliable A*
Customer Service
Quality
Value
After a water tank leak in our house, Gary from resolve came out promptly to assess and dry our property. I cannot recommend this company enough. .they were excellent. Gary gave us much needed advise on what to do with both the drying and the insurance contents which had been damaged. Gary always arrived on time, was courteous and helpful. In our view, he was more helpful than the insurance company themselves. Jayme in the office was also excellent in booking in appointments which were convenient to us, and arranging skip hire etc. Truly fabulous service. Thank you for your help and support during this difficult time.
arthy17
Recommended
Very friendly, reliable, professional service
Customer Service
Quality
Value
After searching the internet long and hard for a good carpet cleaning company, we decided to book Resolve Carpet Care, and today Gary has cleaned our lounge and hall carpets, and we are absolutely delighted. They are cream coloured and hadn't been cleaned since we moved here over 3 years ago. They now look like new, smell lovely and fresh, and were practically dry straight after Gary left. He was punctual, friendly and provided a very professional service. Would definitely recommend and will certainly use in the future. Many thanks, Gary.
Marion & Dave Walden
Recommended
Upholstery Cleaning
Customer Service
Quality
Value
Cleaning a of sofa and arm chair, excellent would recommend to anyone else
Which? Trusted Traders Consumer
Recommended
First class service! Highly recommended!
Customer Service
Quality
Value
I've had my carpets down now for over 6 years, and thanks to the amazing service that Gary provides, they still look as good today as the day I had them laid. Gary is not only extremely friendly, but incredibly professional, punctual and a true perfectionist! Having 2 young boys, I never expected my carpets to last this long, let alone still look as good as new. Thanks Gary! I couldn't recommend you higher!
Katie G
Recommended
Fantastic job at removing very tough stain
Customer Service
Quality
Value
Was so pleased with the prompt and friendly courtesy visit to see my carpet. The stain (that I had tried to remove myself several times) was removed, leaving my beautiful cream carpet stain free. Great result - Thanks Gary!
Victoria
Recommended
Highly recommend
Customer Service
Quality
Value
Gary cleaned carpets throughout my home and now they smell lovely and look like new! Gary was friendly, tidy and did a great professional job. Lesley
Lesley
Recommended
Fantastic work
Customer Service
Quality
Value
He came and cleaned my lounge carpet (we have two very lively dogs) He did such an amazing job. Not only clean and all the pile brought back up but dry enough to walk on. (NO SOGGY CARPET) FANTASTIC JOB will definitely use again and I would definitely recommend to anyone. Thank you so much to the man who did it. You did a great job. Many thanks Nikki&Steve
Nikki&Steve
Recommended
Great results and no disruption
Customer Service
Quality
Value
We are delighted with the work of Resolve Carpet Care at Nelson’s Journey’s HQ. We moved into our premises in November 2014, and our carpets hadn’t been cleaned since despite having heavy use. The Resolve Team were incredibly understanding of our access needs, working to our convenience, and using a cleaning system that brought great results and with minimal planning on our part. The carpets were fine to use straightaway, which meant that the work of the charity was not affected at all during or after the cleaning.
Simon Wright, CEO at Nelson's Journey
Recommended
Would highly recommend.
Customer Service
Quality
Value
Gary has just been and cleaned two cream carpets in my house including my hall carpet which suffers very heavy traffic especially from the paws of my three dogs!! The carpets have come up beautifully clean, the whole house smells lovely now, they are practically dry straight after Gary left and importantly the products Gary uses are not only locally produced but are safe for my pets and my granddaughter. I cannot recommend Resolve Carpet Care enough. It is always concerning trying to find trades people you can trust, this company are very flexible with the times they can come, Gary arrived on time, was polite and courteous and has done an amazing job at a very fair price. I will definitely be using Resolve Carpet Care again.
Customer
Recommended
Carpet Stain Cleaning
Customer Service
Quality
Value
Well what can I say.......Fantastic service, Fantastic value, Fantastic products, all delivered at a weekend. I even received a courtesy visit on a Sunday afternoon, so Gary was sure that I was satisfied. I would thoroughly recommend Gary & his professional team.......so refreshing in these days when good service is at a premium. Well done & thank you.
David K
Recommended
Excellent Service
Customer Service
Quality
Value
First rate service, friendly, efficient, good communication and an excellent job cleaning all the carpets in the house required for an end of tenancy agreement at a very competitive rate. The look of the carpets following cleaning was amazing.
ChrisA
Recommended
Fantastic service
Customer Service
Quality
Value
The carpet was cleaned quickly and efficiently with a great finish. Very friendly service and happy to move furniture I was unable to remove from the room. Happy to recommend this company to others.
Geoffrey, Norfolk
Recommended
Carpet looks like new
Customer Service
Quality
Value
Great service from Gary. We were thinking of changing our lounge carpet, but Gary's clean has made the carpet look as good as new. Would highly recommend Gary. An added bonus is the carpet was dry within 30 minutes.
Richard, Norfolk
Recommended
I would highly recommend them
Customer Service
Quality
Value
Initial contact with Jamie was friendly, informative and I was booked in quickly, especially when I needed a service 'out of hours'. Gary and Tommy cleaned our office chairs and carpets. They arrived promptly, were friendly, courteous, took pride in their work and applied great attention to detail. All our carpets and chairs are lovely and clean now and were dry and useable the next working day. I would highly recommend them
Which? Trusted Traders Consumer
Recommended
Cleaned 4 carpets
Customer Service
Quality
Value
They showed good attention to detail and were professional throughout. We can have no complaints and would happily recommend them.
Recommended
Excellent communication skills
Customer Service
Quality
Value
We unfortunately had a fire on Boxing Day and Resolve Carpet Care came and cleaned our carpet, sofa and rugs. They were professional, empathetic and showed excellent communication skills.
Claire, Gisslingham
Recommended
Good Attention to detail
Customer Service
Quality
Value
They cleaned 2 carpets and a tiled floor fro me. I found them to be helpful and would recommend them.
Stella, Norwich
Recommended