REST

A very good and quick job carried out on time and with a contractor that was consensus and efficient in their work. The transaction was easy and the initial telephone meeting explained the system and how it would work. After investigations on price and research into other companies available we decided to proceed with REST. The installation looks good on the roof and the quality of equipment looks good. The finance offered was attractive.

At many stages, I have regretted choosing REST UK and I should have trusted my gut and cancelled at the very first stage. The initial quote was nearly 2x what competitors offer for similar systems. They then offered £2000 off to book installation in the first 2 weeks of January. When I rejected this due to the price, they were able to use a 'marketing budget' to offer a larger system that was actually around the same price as competitors. I accepted, and have regretted this several times. Communication at each stage has been painful. A week out from the install date and I had very little information about what to expect. The layout of the panels was eventually confirmed - but then the install team were unable to fit that layout on my roof. It took a further follow up visit for the install to work with my EV charger as was described during the initial sales call. It took nearly 6 weeks after my installation to have most of the warranty information for the system. It was then that I discovered that the install team had voided the manufacturer warranty on the panels by putting holes through the frames, and REST had to replace the panels. Even this replacement, handled personally by the managing director, took 3 visits as REST failed to plan for sufficient time on the first visit, then ignored my warnings about other work being done around my house during the second visit. Look elsewhere for a better deal, and no doubt better service.

Rest handled my install excellently and we’re very helpful throughout the process. Highly recommended!!!!

Had solar panels installed recently and cannot recommended REST enough. Any question or concern I had they answered and were so thorough. Installation team were also excellent. Completed on the same day and very friendly.