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Trusted Traders

Richard Carbin Ltd

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Profile thumb r carbin flametext

4.8

30 Reviews

About

Richard Carbin Ltd. are a family run Company specialising in Heating & Plumbing Maintenance.
Established since 1984, we have the knowledge and expertise needed to ensure that you receive nothing but the best service. Our reputation has been developed through hard work and reliability which is why we are the area’s number one choice for all of your Heating & Plumbing needs.
We offer you the highest quality workmanship and services for:
Gas & LPG Boiler & Heating Installations
Gas & LPG Boiler Servicing
Gas & LPG Boiler fault finding & repairs
Oil Boiler & Heating Installations
Oil Boiler Servicing
Oil Boiler fault finding & repairs
Landlord's Gas Safety Certificates
Power Flushing
Unvented Hot Water Cylinder Installations
Unvented Hot Water Cylinder Servicing
Sanitary Ware Installations
Sanitary Ware Maintenance
Renewable Energy Installations
Water Softener Installations
Radiator Installations
All aspects of Plumbing Maintenance covered

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Power flushing
    • Gas fire repair and servicing
    • Gas cooker installation
    • Underfloor heating
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
  • More Services

    • boiler installation repair and servicing
    • radiators

Customer reviews

Reviews summary

4.8
30 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very thorough boiler service
Customer Service
Quality
Value
We had our boiler serviced by British Gas for a few years and they never seemed to actually do anything, and were out of the door very quickly. We decided to give this Company a try as we have heard nothing but glowing reports about them and I must admit they are a breath of fresh air. The engineer arrived on time, spent over and hour servicing our boiler (BG normally less than 20 mins) and explained to us exactly what he was doing and why.
Cryer196430/07/2018
Old boiler repaired
Customer Service
Quality
Value
We have had a faulty for a very long time and been through numerous heating engineers who have all tried and failed to find and fix the problem. Richard Carbin Limited were recommended to us by a friend who has used them for years and they found and fixed the problem within an hour. The boiler is now working like a dream and we never have to reset it halfway through a shower! The price they charged was very reasonable too. We now know who to call when we need a new boiler.
The Harris's30/07/2018
First Class Service
Customer Service
Quality
Value
We had Richard Carbins team install our new Gas Boiler and the service they provided was first class throughout. The price was very reasonable and the installer were exceptional. They really looked after and respected our property, which made what could have been a stressful experience into an enjoyable one, they were a pleasure to have in the house. We will now be using them to do my elderly parents boiler as well as we know smoothly it will go.
Morgan56430/07/2018
Reliable, trustworthy and professional
Customer Service
Quality
Value
We have been using Carbins for the last 6 years and they have done various jobs for us from new taps right through to a full heating system. We have never had any issues with them whatsoever. They always answer the phone or call back very quickly, the always turn up when they say they will and they always leave the place tidy when they leave.
Clarkey195727/07/2018
Very efficient and professional service
Customer Service
Quality
Value
We have used Richard Carbin Ltd to do various plumbing and heating jobs both at home and our rental property. Nothing is ever too much trouble and they always go out of their way to help. All employees have been polite, courteous and efficient. We wouldn't hesitate to contact them to any of our family and friends.
Mr & Mrs Dyer25/07/2018
New Oil Boiler
Customer Service
Quality
Value
Very pleased with the work. The quote was competitive, professional and prompt, and the work was carried out very neatly by the 2 installers. Will definitely be using them again on our next project.
Mr Fackrell24/07/2018
Can no longer recommend.
Customer Service
Quality
Value
My family had been using Richard Carbin for 12+ years to carry out routine boiler servicing etc with no problems under the previous management. Richard Carbin engineers fitted our heating and hot water system in 2014, fast forward 4 years and we suffered an issue with the system, Richard Carbins were called and the issue was resolved, albeit slower than preferred considering we had no hot water for approaching 2 weeks once parts were eventually ordered and fitted. However although the initial problem was resolved the recent works created another issue with the system, it now vibrated heavily whilst being used, and this is where the new management began to show its true colours. To cut a long story short after several re-visits over several months the Richard Carbins new management explained they had neither the time or interest to resolve the issue, this was partly because we queried the original bill (£70 was begrudgingly refunded as I didn't feel we should be paying an additional call out fee for an engineers second attempt at resolving an issue), this was genuinely included within a formal response via email. I took the advice provided by the Richard Carbin management and sourced another local engineer to essentially finish the job for them. I can only say it seems during the transfer from the original management to the current management several key values have been dismissed, and because of this I can no longer recommend Richard Carbin to friends or family.
Broomel22/07/2018
The trader replied (on 23/07/2018)
As a Company who pride themselves on providing great customer service and quality we are saddened to receive this review. This review is from a dispute which occurred in November 2017 and we tried at the time to resolve the issue but the Customer had no interest in doing so. The customer carried out plumbing work in the property themselves, refused to pay the whole invoice for our work and then asked us to go back to resolve an unrelated noise issue. We went back on 2 separate occasions (free of charge) to prove that the issue wasn't related to the work which we had carried out. We even installed a replacement water governor in the property free of charge. There has never been a change in management at Richard Carbin Ltd., and we have no record of ever having worked for this customer before this dispute. The heating system was installed for the previous homeowner and not for this customer. On receiving this review, we politely contacted the customer to see if they would be willing to meet with us, with view to learning from the apparent breakdown in communication. We are always striving to improve so it would have been nice to see where we went wrong and how we could learn from it. Unfortunately once again the customer was unwilling to do this. The offer of a meeting will always be on the table should the customer change their mind. As you can see from all other reviews, our Customers are extremely pleased with the quality and service we continue to provide.
Central heating installation
Customer Service
Quality
Value
We had used Richard Carbin Ltd a couple of times before and were very pleased with the work they had completed. The quote they presented this time was competitive so we were very happy to use them again. They were able to include all of our requests (even some mid-installation plan changes) and started the work promptly on the day we preferred. Nothing seemed to be too much trouble. There were, inevitably, a couple of minor teething problems in what was quite a large installation, but these were all addressed extremely promptly. Communication was excellent - typically, an email sent in the evening was answered by a phone call early the following day with the resolution always completed before the end of the following day. Additionally, the plumbers on site always seemed completely up to date with plans. Given the disruption of a central heating installation (floor boards up etc.) the guys did a great job of working around the family and prioritised the room order around our preferences. Overall, it was another really positive experience and the installation has made a real difference to our house. We would thoroughly recommend the team to anyone considering similar work.
Richard23/05/2018
New boiler installed
Customer Service
Quality
Value
Our experience with Richard Carbin LTD has been excellent from start to finish. The price was spot on and the service provided was 5 star. The installation of our new boiler was quick clean and the gentlemen who installed were very professional and friendly. I would happily recommend them and would definitely use them again. It's reassuring to have a company you can trust.
shelley 09/04/2018
The trader replied (on 09/04/2018)
Hi Shelley Many thanks for taking the time to leave us a review and we are delighted that you are happy with the service you received. We look forward to working with you again in the future. Best regards Joe Carbin Richard Carbin Ltd.
Great Service
Customer Service
Quality
Value
Chose Richard Carbin through Which? Trusted Traders. Great; full central heating system installed in a professional and timely fashion. I would recommend this company to others.
Gary Pryer05/12/2017