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Endorsed by Which? Trusted Traders

Richardson Removal & Storage Contractors Limited

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4.9

10 Reviews

Opening Hours
Today - 08:00–16:45
  • Monday 08:00–16:45
  • Tuesday 08:00–16:45
  • Wednesday 08:00–16:45
  • Thursday 08:00–16:45
  • Friday 08:00–16:45
  • Saturday - Closed
  • Sunday - Closed

What makes our traders different?

Removals is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with removal businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

About

Moving, at home or at work, across the road or across the world, can be exciting but also very stressful. What you need during such times is a company that makes this a smooth and enjoyable experience. You need a company that has the best facilities, the best systems and the best staff. Privately owned and run, Richardson Moving & Storage is that company. Based in Stockton on Tees, we have been providing great service and value in moving, storage & shipping since 1946.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • packing
    • overseas
    • moving
    • removal
    • office move

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
10 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Fantastic Service
Customer Service
Quality
Value
Very efficient and helpful company. Staff are friendly and helpful and nothing seems to be too much trouble or problematic for them. Have used this company before and were the first choice when we wanted quotes for this move. The other businesses seem as if the cannot compete on removal or storage prices. Highly recommended every time.
Customer in Middlesbrough Posted on 08/06/2022 , work completed 20/05/2022
Patient and Polite
Customer Service
Quality
Value
Richardsons provided me with an excellent service over stages of complicated moving. They were endlessly patient with changed dates and extremely polite and respectful of my boxes as they packed, removed, delivered, re-packed, removed and re-delivered all over again. The team was very quick, efficient and had good memories! John Burridge at Mission Control took everything in his stride. I can sincerely commend them.
Customer in North Yorkshire Posted on 31/05/2022 , work completed 04/05/2022
Excellent company and staff, highly recommended
Customer Service
Quality
Value
I called Richardson moving and a surveyor called to check what was going and then I received an estimate which I was very pleased with. I then booked for the 2nd of December 2021 which coincided with 4 inches of snow, I was immediately informed of a slight delay due to weather but to make up for this John sent extra staff which was unexpected. The removal team were incredible every single one of them had a dedicated job and knew exactly what they were doing, coverings went on floors and stairs immediately, beds dismantled, furniture, mirrors, mattresses put into protective covers they were like a well-oiled wheel and before I knew it my house was empty in record time. My sister was at my new address awaiting them and she could not believe how professional they all were, all my furnishings were put in the allocated places, beds reassembled, boxes and gardening equipment put in the garage, boxes marked kitchen, bedroom 1, bedroom 2, bathroom were quickly allocated. When I telephoned her to ask how things were going I was amazed when she said they had finished and left we could not believe how quick they were. After the stress of buying and selling when I walked into my new home it looked amazing with everything in the right place. I was so impressed I telephoned John on the Monday after the move to personally thank him and to thank his dedicated team. After dreading the move I could not believe how stress free it all was and this was entirely due to Richardson Movers.
Customer in Stockton-on-Tees Posted on 07/01/2022 , work completed 02/12/2021
Excellent from start to finish.
Customer Service
Quality
Value
I used this local firm after obtaining several quotes, including two that were cheaper. I was impressed by the photographs demonstrating how my goods would be transported and stored, with couches and beds kept in individual plastic bags and a guarantee that nothing would be stored on top of them. I have an old longcase clock that came to me from my family, and the young man who dismantled and packed it clearly knew what he was doing. It arrived without a scratch and is again working well. The administration was quick and clear, and because my new place was not ready when expected I had to delay the move. This was handled very smoothly. The team arrived when they said they would, worked quickly and cheerfully, and I would use them again in any future move.
Ken in Stockton-on-Tees Posted on 20/09/2021 , work completed 23/08/2021
Outstanding Customer Service, and no quibble complaint handling
Customer Service
Quality
Value
We have engaged professional removers to move our goods in the last 7 times of moving home. We have found quotations from other well know suppliers becoming more expensive in the market place, and Richardsons was able to produce a more acceptable quote in terms of price. I found Richardsons from the B.A.R. website, and would recommend others do the same. The Sales Manager, Toby was friendly, positive and knowledgeable, and created confidence in the company. I did some internet research as was happy with published reviews. We did our own packing into boxes. The team arrived timeously on both the pack and unpack, they were in smart uniform, polite, friendly, personable, and they quickly and effectively packed and unpacked the van. It is clearly a professional and well trained organisation. Two items were seriously damaged during the packing of the van, however, I immediately received a phone call from John the owner who immediately let me know what had happened, offered sincere apologies, and offered a route for a satisfactory conclusion to the incident. The damage to the items has now been rectified, and we are very grateful to John for his conciliatory approach. It was clear that everyone genuinely cared about the situation. very happy to recommend your company both for its customer service and for its no quibble complaint handling. Overall a very positive customer service experience.
Customer in South Ayrshire Council Posted on 10/02/2021 , work completed 01/10/2020
House move
Customer Service
Quality
Value
Looked around for a removal company, asked for a quote from Richardson’s and fight from the start we were given the feeling that nothing was going to be a problem and it wasn’t! We ended up moving at short notice, and Richardson’s took it all on board, from packing goods up securely and labelling them ready for transit to the actual move when it all went off smoothly and they finished ahead of schedule! Would absolutely recommend using them as they are a fantastic bunch of guys for whom nothing is too much trouble!
Customer in Stockton-on-Tees Posted on 04/12/2020 , work completed 13/03/2020
Great
Customer Service
Quality
Value
Really delighted with these guys. I live outside the UK, and had to organise a student's room removal & storage from Durham. They were not only so helpful and friendly, but went above-and-beyond with things like taking photos of the property for me. I would use them again without a moment's hesitation.
Customer in Norfolk Posted on 28/11/2020 , work completed 01/05/2020
Great Team Work from a Local Removal Company
Customer Service
Quality
Value
A great team of men working together to get the job done, we had two mirrored wardrobes fragile and heavy to move to our new house which was carried downstairs and out into the trailer and upstairs in the new house with no breakages we were so pleased with the guys. They did an excellent job of packing mirrors and our other property with such care. Everything was completed in the time specified in the contract and everything went to plan in a flawless smooth way. The lads were great, friendly and communicated about everything they were going to do to get the removal done. We were supplied with sufficient different sized boxes and plenty of bubble wrap. We were so pleased with the company as a whole and recommend to people we know.
Customer in Stockton-on-Tees Posted on 28/11/2020 , work completed 15/10/2020
First rate service
Customer Service
Quality
Value
We used the removal services of Richardson Removal and Storage Contractors in May 2019 and would highly recommend the company. Communication was first rate from start to finish and the entire procedure was seamless. The quote was fair but was actually reduced as the company was able to include our items as a part load. The survey, collection and delivery was a stress free for us and every staff member was pleasant, polite and efficient. We thank the company and recommend it without hesitation.
Customer in Brighton and Hove Posted on 19/06/2019 , work completed 21/05/2019
Amazing Job
Customer Service
Quality
Value
We were moving to Scotland from England and with all the issues that causes, Richardson's gave us so much confidence that we were able to leave them to do their job while we concentrated on all that was needed elsewhere. This is a 1st rate company who took care of us all the way, nothing was a problem and they met us the next morning in Scotland with the same confidence as on the first day, we got on really well with the lads and they made sure all surfaces on our treasured furniture were protected and handled with care. Very rare now days that you can say a company was 100%, but we can honestly say they were and without hesitation use them again.
daleclarke Posted on 17/04/2018 , work completed 17/04/2018