Richmond Oak Conservatories Ltd

We are very pleased with the Orangery built and installed by Richmond Oak. From our first conversation their team were helpful and knowledgeable, once we had agreed final design/ drawings they set out expected timescales and delivered on the plan communicating with us throughout. All their team were pleasant to deal with and completed their task skilfully with little fuss or hassle. We always felt able to ask questions or advice without ever been made to feel silly. The end product blends in with our house and is a quality product prompting positive comments from others when they see it.

My initial phone call was met with a warm, unpushy response, giving a useful explanation of products and procedures. This was followed by the arrival of an informative brochure and access to a good website. Paul, our designer, ensured plenty of time for discussion, with sufficient visits, phone calls and emails to develop a very pleasing design for what was a difficult site. The installers, Peter and Marcus took their time to get every last detail right. They clearly had a wealth of experience and took real pride in their work. It was a pleasure to have their company for three weeks. John, the builder, kept the project flowing well, bringing in materials and trades in order and keeping us informed. The patios and paving were really exceptionally well done. John and his team are certainly excellent workers. We are delighted with our new conservatory/ garden room and would definitely recommend the combination of Richmond Oak and 'You Pay - I Lay!' builders to others.

The initial discussions till the completed product were part of an exceptional all round professional, skillful, trustworthy job, done to perfection, without problems by the best company we feel we could have engaged with! We were always kept up to date with the work in progress. Marcus and Pete, the builders, were amazing, on time, very particular about the job in hand, they took pride in their work and the workplace was alway immaculately tidy. We were very confident with their work and how they interacted, just made it a pleasure to have them working on the project. We did think at the start it was a bit pricey, but what a job, worth every penny of it! We now have a well insulated, light airy, warm all year round room which is extremely comfortable to live in! The whole project was done by craftsmen in their field. We would highly recommend Richmond Oak to anyone considering any of their products!! We thought our old conservatory was good, but this has the Wow factor!!

We are very pleased with our Orangery. It is light and airy, well insulated and sound proofed. The build process was protracted, through no fault of Richmond Oak, due to Coronavirus etc, but they made every effort to progress the building work. Mark and Jess were the best building workers we have ever come across, with great attention to quality and tidiness.

I am delighted with the garden room designed and built by Richmond Oak. The company were very attentive to my ideas and needs from the architect and design brief through to construction. They worked well with my local builder and other trades. The room was completed on time and on budget and their installers paid great attention to providing a quality finish. They were true gentleman and worked every day putting in full hours. I could not have had better workmen. The construction took about 12 weeks but I spent a long time prior to this getting the detailed design just right. There was no coercion, the company were very patient and delivered something to fit my budget. The building sits beautifully against my 160 year old cottage and maximises the great views.

We had a Richmond Oak orangery fitted about 8 years ago. Although we have been very happy with the style and build quality of this stand-alone building, a problem occurred in the flat roof section which caused the boards to deteriorate. While outside the guarantee period, Richmond Oak took a 'no nonsense' approach and agreed to completely replace the affected roof area at no cost to us. This is great customer service! While I would have readily recommended Richmond Oak to anyone thinking of having an orangery or conservatory in the past, I would now be even more positive in being able to praise both the quality of their builds and their level of customer support.

We would recommend Richmond Oak to anyone planning a conservatory or orangery. They worked with us to achieve a design that met our criteria in all respects. From the attention to detail at the design stage to the craftsmanship during the construction, Richmond Oak's work was superb. The experience was made that much easier by the friendliness of all the people involved with our project. Our orangery looks amazing.

We had an idea of what we wanted and it needed to complement a thatched and Listed property, so it had to be right. We liaised with Richmond Oak until we had the best design, with several versions being considered before we made a decision to go ahead. The ground work was done by local builders and all went well with the co-ordination. The budget was exactly that which had originally been agreed and the schedule, although delayed due to an archaeological condition in the planning permission, was worked around to our satisfaction. The building was expensive but I believe that it is worth paying the extra for such a quality job and finish. All of our friends and acquaintances are very complimentary about it. Richmond Oak are a high spec firm where quality of materials, coupled with excellent tradesmen with very high standards led to a wonderful living space, just what we wanted. Right from the start the building evolved due to their patience, helpfulness, excellent communication and follow-up. The use of seasoned and laminated as opposed to green oak, which is their trademark, appealed to us and we have no regrets about taking their advice. They were also very flexible if we were unhappy about anything, and the finishing was second to none. All in all, a very pleasurable and exciting experience and we hope to spend many years of enjoyment in it.

Beautifully designed orangery. It took a long time, partly because we were away at various times during the build, but the result is worth it. The workmen for the various stages - ground works, carpentry, electrics - were considerate and trustworthy. Not the cheapest on the market, but worth the money.

Work carried out on schedule and to budget. Quality product, friendly expert advice and excellent service. No hesitation in recommending.