We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice

Endorsed by

Which

?

Trusted Traders

RSL Plumbing, Drainage & Heating

Profile thumb logo final

3.8

13 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

RSL Services Limited is a long established company operating for over 25 years. Based in Teddington we currently offer a range of services in the heating and plumbing sector from small plumbing works to large scale works.
Our clients include county councils, high quality letting agents, private landlords and the general public, but no matter who our clients are, we provide a professional and pleasant service from start to finish and pride ourselves on the rapport we have built with our long-term clients whom we consider friends.
We consider ourselves to be the most reliable, efficient and most certainly the best in the business operating in the South West London.
Rest assured you are in safe hands with our friendly team of engineers are highly skilled in their expertise and always deliver an exceptional level of service. We value every job large or small and treat each client with respect.

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Drain clearance contractors

    • CCTV drain surveys
    • Drain and sewer services
    • Emergency drain clearance service
  • Electricians

    • Electric Showers
    • Electrical emergency services
    • Electrical installations
    • Electrical repairs
    • Electrical testing services
    • Fuse boards
    • Landlord safety certificates
    • Rewiring
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

3.8
13 reviews
Customer Service
3.8
Quality
3.8
Value
3.7
Sort by
Very poor service and atrocious communication
Customer Service
Quality
Value
Called company to advise that the tenant in my flat had no hot water. They insisted on taking a call out charge of £96 over the telephone before sending someone out. The person visited at the end of the day. I then didn’t receive any feedback until 3 days later when tenant advised nothing had happened. I called the company and when I eventually got through it was clear that the engineer had not identified the problem and hadn’t reported it to anyone else. It was agreed that a more senior engineer would call the next day. I had to chase company again to find out the result. They said it required new parts which I paid £209 in advance so they could order. After much chasing the parts apparently arrived midway through the following week and they were then fitted at the end of the week. This still did not solve the problem By now the tenant had been without sufficient hot water for over two weeks. I had to continue to chase the company (probably made around 12 calls by now). Eventually, the lady on the telephone said I would probably need a new boiler. I asked when they could do this and how much it would cost. At which point she told me they were too short staffed and couldn’t help me I won’t be using this company again!
Customer in Buckinghamshire Posted on 18/02/2021 , work completed 05/02/2021
Extremely Disappointing Customer Service
Customer Service
Quality
Value
I contacted RSL Services to help me with a malfunctioning pump for my Valiant boiler. The engineer booked for Monday showed up on Tuesday and explained the problem to me in depth and promised to write up a quote. He said he hoped he could get back to do the work in about a week but couldn't promise the timing. After a week of hearing nothing from RSL, I began to contact them on a regular basis to see about progressing the work. Each time I called there was something that needed to be checked further or someone else who needed to be spoken to before we could progress to the next step and each time someone promised to call me back. Today, February 8th, I called again three times and finally was told that my job was too small to take on right now as they were so busy. I understand that I am just an Old Age Pensioner with a basement full of water but I was beyond frustrated. I would have sought another solution if the company had been upfront about this at the beginning. I appreciate the fact that as a business they can choose their customers. Again, had anyone called me back as they promised, this too would have been disappointing, but understandable. So two weeks on from the engineer's visit and almost a month from the initial contact with RSL through Domestic and General I am starting anew to source a solution to my pump and boiler issue.
Customer in Greater London Posted on 08/02/2021 , work completed 26/01/2021
Excellent service
Customer Service
Quality
Value
I have been using this company for about 15 years and they are fabulous. I used them for annual gas safety checks on a property I let out every year. They have carried out repairs and checks and services over the years and are always courteous, professional and reasonably priced. Will continue to use in the future.
Customer in Swindon Posted on 29/01/2021 , work completed 08/08/2020
Reliable and flexible
Customer Service
Quality
Value
A routine electrical test revealed some issues that needed to be sorted out in a flat we rent out. RSL was easy to liaise with, prompt to respond to questions and the electrician involved called us directly to update us on each occasion. We found them to be flexible and reliable and they worked around the commitments of our tenants, who reported that the workmen had been very professional. We also used them for a routine gas check and will definitely use RSL in the future.
Customer in Devon Posted on 24/05/2019 , work completed 18/05/2019
happy to help
Customer Service
Quality
Value
Called up with emergency plumbing needed on multiple occasions, and always received 10/10 service. I will never use a different company.
LHouse Posted on 08/06/2017 , work completed 08/06/2017
Definitely recommend
Customer Service
Quality
Value
RSL has been recommended to me on several occasions, and I am pleased to say that they thoroughly lived up to expectations. Have already been recommending them to family and friends. Absolutely wonderful service.
Mrs H, England Posted on 18/04/2017 , work completed 18/04/2017
Long standing customer
Customer Service
Quality
Value
I have been using RSL for over 10 years and they have never once failed me. I've always experienced reliable service with outstanding customer values. Great company, can not fault!
Mrs Jones Posted on 17/04/2017 , work completed 17/04/2017
Poor service
Customer Service
Quality
Value
Having used RSL for basic gas safety checks, I then requested they look at a specific issue with the boiler as part of a service. Despite being assured this issue would be looked at, I had no feedback on the issue and was only told the boiler 'passed' their checks. This did not help resolve the problem and I still had to pay for the service and am no further forward. I was not told that the service would not cover investigation of the issue I had requested when I met with the engineer and would not have proceeded with the service had I known that. Despite a number of phone calls and emails initiated by me, they still failed to understand the problem. I will not be using this company again.
K Macdonald Posted on 04/04/2017 , work completed 04/04/2017
The trader replied (on 06/04/2017)
On seeing this review, we were disappointed and confused at how you have portrayed the incident. We have now listened to all phone recordings and emails between both parties to identify what exactly happened. You first contacted us to book in an annual gas safety and boiler service. Similar to when you book your car in for an MOT, we carry out a range of checks to ensure your boiler reaches industry standards and is safe. If we notice there are problems, we report them back to the client and a quote is offered to correct the faults. In your case, the service was passed without any issues. At no time did you mention that there were any issues with the boiler. If this was the case, we would have advised that this be dealt with first, organise for an engineer to look at the issues, run a diagnostic and report the findings back to you. According to both the notes logged on the systems and any recorded conversations, this was not requested. All that was asked for was an annual routine check. With regards to your comment about feedback from the boiler service, this was detailed on the certificate which you received on receipt of payment and was also highlighted in an email to you from us on the 4th April. What you have said on your review is slanderous and based on entirely untrue and unsubstantiated circumstances. RSL has spent years building a reputation on quality service and customer satisfaction, as prior reviews show.
Reliable & courteous
Customer Service
Quality
Value
I have used RSL many times for domestic heating (boiler maintenance) and plumbing at my home. I have found them to be reliable, the work undertaken, has always been explained to me, and any concerns have been clarified in a detailed and courteous manner. I will be replacing my boiler in the near future and I will be using RSL.
Mr G Shepperton, Middlesex Posted on 26/09/2016 , work completed 26/09/2016
I wouldn't use any other trader
Customer Service
Quality
Value
For the past fifteen years RLS have been extremely professional in their work throughout. We were recommended this trader by two other agencies and I too have recommended them on several occasions. They are very efficient and quick to respond and resolve issues.
Mr Radcliffe, London Posted on 07/06/2016 , work completed 07/06/2016