Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Endorsed by

Which

?

Trusted Traders

RSL Plumbing, Drainage & Heating

Logo on white
Profile thumb logo final

4.1

9 Reviews

About

RSL Services Limited is a long established company operating for over 25 years. Based in Teddington we currently offer a range of services in the heating and plumbing sector from small plumbing works to large scale works.
Our clients include county councils, high quality letting agents, private landlords and the general public, but no matter who our clients are, we provide a professional and pleasant service from start to finish and pride ourselves on the rapport we have built with our long-term clients whom we consider friends.
We consider ourselves to be the most reliable, efficient and most certainly the best in the business operating in the South West London.
Rest assured you are in safe hands with our friendly team of engineers are highly skilled in their expertise and always deliver an exceptional level of service. We value every job large or small and treat each client with respect.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Boiler installation
    • Radiators and central heating
    • Boiler servicing
    • Underfloor heating
  • Drain clearance contractors

    • Drain and sewer services
    • CCTV drain surveys
    • Emergency drain clearance service
  • Electricians

    • Electrical installations
    • Electrical testing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • commercial installations

Customer reviews

Reviews summary

4.1
9 reviews
Customer Service
4.2
Quality
4.2
Value
4.0
Sort by
happy to help
Customer Service
Quality
Value
Called up with emergency plumbing needed on multiple occasions, and always received 10/10 service. I will never use a different company.
LHouse08/06/2017
Definitely recommend
Customer Service
Quality
Value
RSL has been recommended to me on several occasions, and I am pleased to say that they thoroughly lived up to expectations. Have already been recommending them to family and friends. Absolutely wonderful service.
Mrs H, England 18/04/2017
Long standing customer
Customer Service
Quality
Value
I have been using RSL for over 10 years and they have never once failed me. I've always experienced reliable service with outstanding customer values. Great company, can not fault!
Mrs Jones 17/04/2017
Poor service
Customer Service
Quality
Value
Having used RSL for basic gas safety checks, I then requested they look at a specific issue with the boiler as part of a service. Despite being assured this issue would be looked at, I had no feedback on the issue and was only told the boiler 'passed' their checks. This did not help resolve the problem and I still had to pay for the service and am no further forward. I was not told that the service would not cover investigation of the issue I had requested when I met with the engineer and would not have proceeded with the service had I known that. Despite a number of phone calls and emails initiated by me, they still failed to understand the problem. I will not be using this company again.
K Macdonald 04/04/2017
The trader replied (on 06/04/2017)
On seeing this review, we were disappointed and confused at how you have portrayed the incident. We have now listened to all phone recordings and emails between both parties to identify what exactly happened. You first contacted us to book in an annual gas safety and boiler service. Similar to when you book your car in for an MOT, we carry out a range of checks to ensure your boiler reaches industry standards and is safe. If we notice there are problems, we report them back to the client and a quote is offered to correct the faults. In your case, the service was passed without any issues. At no time did you mention that there were any issues with the boiler. If this was the case, we would have advised that this be dealt with first, organise for an engineer to look at the issues, run a diagnostic and report the findings back to you. According to both the notes logged on the systems and any recorded conversations, this was not requested. All that was asked for was an annual routine check. With regards to your comment about feedback from the boiler service, this was detailed on the certificate which you received on receipt of payment and was also highlighted in an email to you from us on the 4th April. What you have said on your review is slanderous and based on entirely untrue and unsubstantiated circumstances. RSL has spent years building a reputation on quality service and customer satisfaction, as prior reviews show.
Reliable & courteous
Customer Service
Quality
Value
I have used RSL many times for domestic heating (boiler maintenance) and plumbing at my home. I have found them to be reliable, the work undertaken, has always been explained to me, and any concerns have been clarified in a detailed and courteous manner. I will be replacing my boiler in the near future and I will be using RSL.
Mr G Shepperton, Middlesex26/09/2016
Been using for many years
Customer Service
Quality
Value
RSL are very honest traders, they gave us very helpful advice for our boiler and we have used them for over nineteen years. They often carry out gas safety checks among other jobs for us, never any probems at all.
Mrs Johnson, London07/06/2016
I wouldn't use any other trader
Customer Service
Quality
Value
For the past fifteen years RLS have been extremely professional in their work throughout. We were recommended this trader by two other agencies and I too have recommended them on several occasions. They are very efficient and quick to respond and resolve issues.
Mr Radcliffe, London07/06/2016
Brilliant and reliable
Customer Service
Quality
Value
I've used RSL for many many years, they regularly produce gas check certificates for my properties, repair boilers along with repiping, installation and emergency service call outs. I would absolutely recommend them to anyone and I do quite frequently. The team are very friendly, all work is done on time and to budget, I've never had any problems at all.
Caroline, Teddington07/06/2016
Resolved problems
Customer Service
Quality
Value
I had a new boiler fitted by Nick in December 2014. It took longer than estimated and I had to pay extra for the problems to be fixed by everything was resolved. I had no other complaints and would recommend him.
Anonymous, Middlesex07/06/2016