My relative is a vulnerable adult, living alone, but independent. He had problems with an ancient central heating system. We are 120 miles apart and I'm unable to visit, so I was very cautious about employing someone to go into his house and do the job competently and without 'add-ons'. I read the reviews for this company and felt a good vibe. I can say that this trader is very competent, very caring, and has done a wonderful job! It was very difficult being so far away from my relative when he was experiencing difficulties, but I was kept informed all along. I was telephoned several times with updates. The price quoted was stood by, even though they had to do some unforeseeable extras. Throughout the job every consideration was given to my relative's well being, they even stayed late into the evening to ensure that his heating was working for him during the night. I recommend this company very highly and based on our experiences I'd say, 'excellent'. My relative is highly delighted with the results and felt that he was safe and secure whilst the job was being done - and they cleaned up afterwards and ensured everything was working properly and he understood all the procedures. I have absolutely no hesitation in recommending this company.