Many thanks for your review, We are sorry to hear that you have received this level of service. The quote you initially received was sent out in error, this was an honest administrative mistake and so we can only apologise for this. The mistake was brought to our attention when one of our Senior Engineers subsequently attended your property. To be clear, all of the engineering work that we completed has been of the highest standard; it was administrative mistakes which caused the issues you mention. The quality of the communication you received through the whole process was poor and this falls below the standards we aim to achieve. Safegas holistically attempts to subscribe to the highest standards and as a result of your comments we have undertaken a review. The necessary changes have been put in place so to avoid mistakes such as these going forward. Whilst we have admitted our administrative mistakes we would have preferred to discuss your concerns directly with you. Please rest assured that the team has not tried to rob you and take advantage of the situation. In light of the experience you have had with Safegas, the whole team would like to extend their apologies and fully refund your payment for the works we completed. I hope that you can see that we have attempted to resolve the situation in a fairer, more professional manner. Should you wish to consider using Safegas at any point in the future, we will commit to providing an excellent service. Marketing Manager – Will

Thank you for your review, we will be sure to share your comments with the engineers involved!

Thanks for the great review! We work really hard to make sure we meet our customers’ expectations. We’re happy we were able to please you, All the best Safegas

Many thanks for getting in touch and sharing your experience of Safegas. The team are thrilled to read your comments!