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Endorsed by Which? Trusted Traders

Satellite Television Contractors Limited

Profile thumb stc em footer logo 2020
5.0

17 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 09:30–13:30
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Satellite Television Contractors aka. STC Digital TV Services were est. 1968 when our primary focus was Television Aerials & TV Rentals. We are a family business & have a vast experience gained since the sixties of the TV entertainment industry with an intimate knowledge of our coverage area. We operate out of our Hemel Hempstead office which is located on the high street in Apsley & has a sales desk where we welcome the opportunity to meet our customers & discuss their requirements. We are SMATV qualified CAI Plus members & have a small fleet of fully qualified installers who are CRB checked, heights trained, CSCS accredited & have each worked for us for many years. Our office & sales desk staff provide a friendly, informative reception, offering technical advice where possible to our many repeat customers whose long term custom is our goal. We offer both domestic & commercial services, specializing in communal/IRS TV/Satellite systems.

What we do

  • Aerial and satellite installers

    • TV mounting
    • Wifi Installations
  • Accessories and parts

  • More Services

    • audio visual
    • wireless control
    • flat screens
    • wall mounts
    • tv

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
17 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Old Satellite dish (over twenty years old) packed up, installed new dish for Freesat, excellent work.
Customer Service
Quality
Value
Old satellite dish packed up as the dish was corroded and LNB lens was cracked, lost all channels including a foreign free to air Chinese channel that we regularly watched. Called STC (Hemel Hempstead), spoke to Russell who was very knowledgeable, friendly, helpful and provided some great advice. Was given a couple of options and cost, we placed an order for a new up to date and more powerful satellite dish (Zone two dish with Quad LNB) to be supplied and fitted and price was competitive. Unfortunately, due to recent storms, installation got slightly delayed, we called STC (Hemel Hempstead) again, spoke to Charlene who was great, empathetic and she rebooked our installation quickly and kept us updated regularly. On the day of installation, the engineer whose name if I remember correctly was called Rob, arrived on time, was very professional, courteous and knowledgeable. He discovered the current position of our existing dish was no longer viable, as the signal was blocked by our neighbour's scaffolding from their recent property renovation work, he recommended we position the new satellite dish on the other side of the house. Once installed, the engineer quickly set up our Freesat box and we were back to watching all our channels including the foreign free to air Chinese channel in no time. Many thanks for the great service that your team has provided, keep up the great work, will definitely use you again in future and would highly recommend you to others.
Customer in Hertfordshire Posted on 27/02/2022 , work completed 25/02/2022
Freeview Aerial Installation
Customer Service
Quality
Value
Knowledgeable, experienced and good-humoured tradesman (Ray Deacon) carried out the requested work in tidy and efficient manner. "What's more to ask?" Oh yes, the office staff provide a smooth, friendly service.
Customer in Hertfordshire Posted on 21/08/2021 , work completed 10/08/2021
The trader replied (on 24/08/2021)
Thank you. We appreciate & value the feedback immensely.
Excellent Company
Customer Service
Quality
Value
STC came to my house to help me set up satellite reception for my campervan. The technician turned up within the time given and was very pleasant and had a cheerful attitude. He quickly got down to explaining what I needed to do and how to achieve the best results. I can not recommend this company highly enough, they were polite punctual and very respectful of an elderly ignoramus person.
Customer in Hertfordshire Posted on 11/08/2021 , work completed 11/08/2021
The trader replied (on 12/08/2021)
Thank you ever so much for your detailed review. I am sure your comments will help reassure future potential customers that we are respectful of all our customers. Why wouldn't we be!? Please don't be afraid to call/ask for over the phone assistance too; where possible, we are usually happy to try and help talk our customers out of a fix. Thanks again.
New aerial installation
Customer Service
Quality
Value
Installation of a new TV aerial and pole support after removal of chimney and old aerial. Very helpful and efficient company on phone and during installation.
Customer in Hertfordshire Posted on 20/07/2021 , work completed 24/06/2021
The trader replied (on 21/07/2021)
Thanks we value the feedback and appreciate the positive comments.
Problem sorted
Customer Service
Quality
Value
We purchased a new TV with free sat tuner for our new house. The house was set up with a satellite dish, but needed sorting out to work with freest. STC quoted a price, came and did the job on time and at the agreed price. The work was neat and tidy and we were delighted with their help and advice.
Customer in Hertfordshire Posted on 22/06/2021 , work completed 07/05/2021
Very good TV aerial installation
Customer Service
Quality
Value
Ray arrived within agreed schedule to install new aerial to gable end and to remove old aerial from chimney stack. Was done to quoted cost. Ray was very helpful and answered all my queries. Charlene, the initial contact, also was pleasant and helpful in providing a work date.
Customer in Hertfordshire Posted on 02/02/2021 , work completed 02/02/2021
Happy customer
Customer Service
Quality
Value
Very pleased, job well done Friendly service Satellite dish dropped a bit due to a crack in brickwork, Sky job about 5 years ago He re-positioned the dish and good signal. Very impressed, came next day .
Customer in Luton Posted on 17/11/2020 , work completed 03/11/2020
Fully satisfied with this company
Customer Service
Quality
Value
I have to say im was very impressed with this company. They exceeded my expectations. Ray the Installer was brilliant and very friendly. They stuck to the quoted price even though it took longer that quoted for. I was fully satisfied with the results. If i had too i would only use this company and would highly recommend them to others and have done so already.
Customer in Hertfordshire Posted on 23/08/2019 , work completed 23/07/2019
Impressed
Customer Service
Quality
Value
I was so impressed with this company. Right from the beginning Answering my questions on the phone, to making a booking to come out to sort my Ariel, to communicating arrival times, to a lovely engineer who was thorough and helpful to following up the visit. The whole process was so efficient and easy. I can’t remember the last time I received such great service. Thank you - I am a very happy customer and it has restored my faith in how things should be run!
Customer in Greater London Posted on 06/04/2019 , work completed 03/04/2019
Fabulous
Customer Service
Quality
Value
Brilliant from start to finish! Kept me informed from the word go as to the timescales, updated me when there was a short delay, rang me the day before to confirm installation, rang me on the day to advise of arrival time. Ray was wonderful - friendly, knowledgeable, polite, clean and tidy, installed the projector in a very professional manner and was acutely aware of what our company does and the attention to detail required. I really can't recommend them highly enough.
Customer in Hertfordshire Posted on 11/12/2018 , work completed 10/12/2018