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Endorsed by

Which

?

Trusted Traders

John Haynes T/A Secure Image

Logo on white
Profile thumb bwc logo ts approved

4.9

58 Reviews

About

An approved business by Trading Standards as well as Which?. Established for over 14 years in the Luton area,
I carry out home repairs and improvements including decorating, tiling, new kitchens, new bathrooms, and general internal repairs.
Laminate and wood flooring are frequent projects undertaken from a single room to a complete ground or upper floor.
Minor electrical work such as light fitting replacement can be easily completed along with small plumbing jobs such as replacement taps or radiators.
All work is carried out by myself but other specialist trades such as a plasterer can be brought in as and when required for larger projects.
I have contacts with a number of technically qualified businesses such as Gas-Safe registered plumbers, NICEIC qualified electricians and will use their services when legally required.
I normally operate within a 30 mile radius of Luton but can travel further as and when required for appropriate customers.

What we do

  • Handyman and home maintenance services

  • Bathroom fitters

    • Bathroom refurbishment
  • Kitchen fitters

    • Kitchen installation
    • Kitchen refurbishment
  • More Services

    • decorating
    • wood laminate flooring
    • tiling
    • general repairs

Customer reviews

Reviews summary

4.9
58 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Conscientious & thorough workman
Customer Service
Quality
Value
We contacted John as we had a few small jobs to be done, which a few years ago I would have done myself. The jobs were, painting fascia boards, re-varnishing bi-fold doors, re-anchoring a flagstone and fitting some inside shelves. Of the 2 people we contacted; only John supplied a quote. John arrived promptly both days, worked conscientiously and his workmanship appeared to be excellent. He discovered a broken down pipe which he subsequently replaced. He was pleasant to deal with and made a couple of sensible suggestions. All in all the work was tackled in a very professional manner. One last point; sometimes with small builders their work is good but their paperwork isn’t. Not so with John. His quotation and invoicing was of the highest standard! We would thoroughly recommend Secure Image – John’s trading company.
2011-08-08 15:57:35.63723/06/2018
Excellent tradesman
Customer Service
Quality
Value
John refitted our guest shower room. When he called round to provide a quote, he made some good suggestions and was able to source theorems required. He was very punctual and worked very well, finishing a day earlier than anticipated. Very trustworthy and friendly, I would happily use him again.
Wesley12/04/2018
A true Trusted Trader
Customer Service
Quality
Value
A friend recommended John, who had fitted her new bathroom. (She said she now kept going to the room just to admire the tiling!) I am glad she did recommend him. From the start, John was very helpful, going over the plan for my tiny bathroom (2.2 m x 1.7 m), making sure it was workable, and suggesting solutions. He communicated well throughout the project and kept me updated about progress (I had moved out as it's the only bathroom in the house). The renovation itself involved demolishing two walls of an airing cupboard to gain a bit of space, cutting a bigger opening in the plasterboard ceiling under the skylight, making good walls and ceiling, installing a radiator connected to the central heating, a complete rearrangement of the plumbing, tiling the floor and walls, and fitting a bath, shower, drench shower, units, sink, and toilet. John was punctual, worked tirelessly, travelled through snow and ice, poured hot water over the condensing pipe when it froze so that the heating in the whole house kept working, solved all sorts of technical problems and problems caused by an unreliable supplier (which I'd unwisely chosen), and all this in a fantastically competent way. It was amazing to see the design I had had in my head brought to life. I'm a perfectionist and I'd never met anyone who did such a good job in such a neat fashion and with so much thought. Everything works perfectly and the bathroom looks stunning. I now also keep going to the room to admire the tiling!
Veronika Brazdova09/04/2018
wish we'd met John earlier!
Customer Service
Quality
Value
John took out our old kitchen and fitted a new one for us. He was very helpful right from the beginning. He identified things in the plans which could have caused problems later, and rather than just follow the plans he spoke to us and made adjustments to them, with our agreement. He worked hard all day, every day, arriving when he said he would, and ensuring that the room was left tidy each evening. He called in a plasterer and electrician to do the specialist jobs, and they too were punctual and tidy. During the time that John was with us we found a few additional jobs for him, fitting an outside tap, fixing a leaky shower cubicle, and repairing the flush on our toilet. He fitted these jobs in whilst working on the kitchen and there was no charge for the extra work, which was much appreciated. When the job was completed the final bill was as John said that it would be before he started the project, which was a very reasonable price in the first place. Overall, we were very happy with his work, and have already called him back to do some more work for us. We'll definitely call him back when we are ready to strip out and refit our bathroom, or for any other jobs that come up. John got on very well with me, my wife and two children and we highly recommend him.
Rus, Luton24/02/2018
Good clean worker
Customer Service
Quality
Value
Would employ this worker. Always friendly and caring in his work. Does a lovely job.
Doug, Bedfordshire26/01/2018
Bathroom - Old to New
Customer Service
Quality
Value
I required a new bathroom suite, replacing one from the early 1970's. I contacted two traders, without a response from either. Then, third time lucky (and it really was), I contacted John Haynes. A quick reply leading to a visit to discuss what I would like and what was possible. John was pretty busy at this time, August 2017, so could not get to me until January 2018. As it turned out, well worth the wait. He prepared a quote, with details of the various parts he had selected. This was very satisfactory. John also suggested ordering the parts before any possible increase in the new year, probably saving me money, nice. January came and John arrived , as promised. I found the experience less of a drama than I had anticipated. John's cheery nature and adaptable work ethic minimised any fuss or disruption. When all was done I was more than pleased with the finished result. John's choice of fitments and standard of work had blended into a new bathroom. If you have a home improvement project in mind, then John is your man. Highly recommended! Paddy - Luton Jan 2018
Patrick20/01/2018
superb bathroom renovation
Customer Service
Quality
Value
John carried out a total refurbishment of our 1960’s avocado bathroom and transformed it into a superb contemporary room. He undertook all the work himself bar plastering, including removing and disposing of the existing bathroom suite and wall tiles, installing new bath, toilet and wash basin, shower & pump, new ceiling with down lighters, tiling and painting the walls and ceiling. We were sufficiently encouraged after our meetings to discuss the work that we could trust John to undertake the work in our absence on holiday, so returned after two weeks in France to a stunning light, bright and airy bathroom, fully functioning. We were very impressed with the both the standard of the work and the cost involved and would recommend John’s expertise for similar projects.
roberto16/11/2017
Hallway Wooden Flooring
Customer Service
Quality
Value
I needed my bungalow hall carpet replaced with timber flooring so I contacted John via Which? Trusted Traders. I received a prompt response and a very competitive quote for the labour which I was happy to accept. We discussed the type of flooring and the make & design needed together with the other necessary materials. John offered to purchase them on my behalf and charge only the cost to him. The particular flooring chosen proved difficult to get and John went to a deal of trouble to track it down. Laying the flooring was not straight forward as my hall has 9 doorways but John has done an excellent job with which I am very pleased. Throughout John was helpful, conscientious, hardworking & tidy. I would have no hesitation in recommending him to my friends and acquaintances.
Ted Luton26/10/2017
Whole House interior renovation
Customer Service
Quality
Value
John renovated the whole interior of my house including new bathroom and kitchen. I did not stay at the house most of the time, or even see the progress for weeks at a time. He did a brilliant job and kept me informed regularly including sending pictures of progress, or problems. I am very happy with the result and with his thoughtfulness. I would have no hesitation at all in recommending him.
Leonard19/08/2017
Very satisfied
Customer Service
Quality
Value
John recently removed a tile floor for us in a hallway and prepared the area ready for carpet. He is hardworking and meticulous with a high standard of workmanship. He is also good at responding quickly to queries and questions of which we had quite a few. Very pleased with the final finish and everything completed as quoted. He is a genuine quality trader.
inkles2019/07/2017