Serviceteam Ltd

Dear Mrs Hake, Thank you very much for your feedback. We appreciate your words on how to serve you better and we will certainly learn from your remarks. Kindly note that we were asked to quote for a system power flush and did so at a very competitive price £375 +Vat (less than a third of the price of a well known competitor!). The works were scheduled for January (2018) our resources were at full stretch and unfortunately had to cancel due to last minute illness (a circumstance out of our control, but we do acknowledge it) However, we offered a further £50.00 discount to compensate for the inconvenience, which was gladly accepted. A power flush was completed thoroughly with the removal of sludge and water running cleanly (which was demonstrated with photos). These works were signed off in early 2018. Sometime later we were asked to return to an issue on the hot water cylinder. We attended free of charge to investigate and found the issue to be unrelated to the completed power flush. We provided a reasonably priced proposal to resolve the issue (with the hot water cylinder). The works we were commissioned to do were completed thoroughly, competitively and with additional advice offered free of charge. We regret not reaching our 100% satisfaction on this occasion and take customer satisfaction at the core of everything we do. . We feel that the vast majority of reviews across our online platform demonstrates this approach. Thank you Serviceteam