Serviceteam Ltd

I found this trader on the Which Trusted trader Website and thought they would be reliable and helpful when completing works as they are part of the Trusted Trader scheme. In addition to that they also had some good reviews. Their communication turnaround time was pretty good but unfortunately they attended a vacant property with the keys from the estate agent - they couldn't gain access to the property as they had been given the wrong key. Not their fault up until this point. They took measurements from the outside but were of course unable to provide an accurate quote as they were unable to complete the quote from the inside. They did not contact the estate agent to ask them to bring the correct key over because "we do not have the time to call the agents and then have to wait around for an agent to bring over another set of keys". I found this showed a very disinterested attitude towards trying to resolve a problem, especially given that the estate agent is less than 1.5 miles away and it would have taken them 10 minutes for them to drive up to the address. I then asked if the trader could reattend to provide a quote from the inside of the property, but only if I pay another £110 for their attendance. They refused to refund me for the first failed attendance. I found this to be the type of service you would get from a disreputable trader rather than a which trusted trader - All for the sake of not being willing to make a quick phone call to the estate agent. I would suggest avoiding this trader and taking your business elsewhere.

Second time I have used Serviceteam for an annual gas boiler service. Engineer arrived on time, carried out an efficient check of boiler, compression tank, gas meter and radiators. A cheerful and knowledgable engineer who I am confident did a great job!

I’ve now used Serviceteam a number of times and I’m very happy with their work and their organisation. I’ve struggled to find good electricians/plumbers etc and been horrified at the prices some charge. Serviceteam are good at their jobs, the office works very well and their rates are reasonable. Highly recommended!

The engineer was very friendly. He did a thorough job and was generally very helpful. The issue has been sorted out to my satisfaction.

The work that was carried out was very good, the only problem was having to wait weeks for a part from the manufacturer but apart from that it was all good.

I think the best thing we found with Serviceteam was that the plumber was positive throughout and installed the water tank without complaint. Everything was explained to us and it all went smoothly. No drama or stress. Will definitely use again.

Luka worked efficiently and thoroughly to do all the tests needed for me to obtain a CP-12 Gas Safety Certificate. He explained the reasons for each test and was courteous and polite.

Booked boiler repair in the evening. They came at 12.30 the next day, time slot was confirmed by phone in morning and we were kept updated, we could even track the engineer once he finished his previous job. Engineer clearly new his stuff, fixed and serviced the boiler with a minimum of fuss. This is the second time I’ve used this service and it will be my first choice in future

Serviceteam and the engineer Hayder were very responsive to fixing our electrical problem- which was the dryer tripping off all our electricity. On the first visit, Hayder identified the potential issue and sorted out the issue, although he had to return a few days later to rectify some residual difficulties. It was all done in an efficient and friendly way. I would recommend using Serviceteam.

Booking: Positives: the quoting and booking on the phone was quick and efficient. The operator gave clear explanations of the options available and the prices. Negatives: I was told it would be possible to change the date of the booking, if the timing of the visit, which you only get told the day before, was not convenient. But the text only came late at night at 19:44, the day before which was also a Bank Holiday, and the engineer was coming first thing in the morning. So I didn't really have a choice and had to cancel another appointment to be there to receive the engineer. Also, I was not told that there would be a charge for parking and VAT would be added to that as well (why do they need to add VAT to parking charge?). Service engineer: Positives: arrived early and carried out the work in a COVID-safe way. Negatives: was not going to check one of the outflows of the boiler, because it was slightly hard to reach. Suggested he would just do it next year after I got the wood panel in front of it cut out (!) I offered to open the valve myself through a perfectly good access hole, using a spanner, which was very easy to do. For the price this trader charges, I had expected the engineer to have a spanner and do the work. Also really quite messy. Wiped the dust from inside the boiler with a cloth, gathering all of it in his hand and then dumping it inside my boiler cupboard on its newly changed carpet, as if it was a rubbish dump. Not impressed!

This was a job to remove an Insinkerator waste disposal unit that had rusted badly and replace with a new one. On the first visit Jader made it clear the job was not routine as the unit was very difficult to remove, and that he would need to come back with an electric saw. Also he was not sure it would take only an hour, which is what I paid for with ServiceTeams. So I agreed to pay for extra time if necessary and Serviceteams got me another appointment with Jader the following day, a Saturday. Jader came back and sawed the old unit off in no time and installed the new one - all in less than an hour. Excellent job, highly recommended.

Fast and efficient service - customer service from service team was excellent and invoice etc. Trader could be more friendly but did his job with no issues and was fast and efficient.

Kate was excellent in setting up the visit and making sure that the time and scope of work were agreed upon. Jader arrived on time having messaged in advance. He got on with the repair straight away. When he finished he showed me the damage to the old valve and explained that I did not need a new expansion vessel. He was very tidy and fully COVID compliant. Exceeded my expectations so again 5 stars.

The service man was excellent and identified the problem quickly and fixed it immediately. Would definitely use again.

Very professional team. Jader was ponctual, very efficient. I have used Serviceteam several times and always find the service excellent.

Based on my experience with this firm - steer clear. Their chap came with a replacement for Bath taps, basin taps and toilet cistern. Calls me in to confirm the job is complete and the basin taps hadn't been replaced. The bloke says "Oh, that's what is in that box - nobody told me". I then get grabbed from my bank an extra charge cos the guy had to stay at the house for longer to finish the job off properly. Having had my heating system flushed, it was very, very noisy. The chap left, deliberating setting pump to high instead of medium. It is still noisier at Medium than it was previously as so much air is left in the system. Now use Immersion Heater for heating water instead of Gas Boiler as otherwise, so much air ends up in bathroom radiator and it needing to be bled all the time. A wall tile was broken when removing the bath panel. I only found out a few days after paying up and the bank grab. I thought some chewing gum had been left on the floor but it was a drop-off from affixing the broken piece of tile. Also had boot marks on whitewalls as the shortish chap had such a small foot ladder to get into the loft, so he used the wall for leverage. There was a promise of preferential rates for Which? clients. Ask to get it. Don't assume by mentioning Which? you'll get it applied.

Both the appointments team and Joe, the EPC surveyor were great. There were regular updates about what time they would be they. The work was done quickly with very little hassle.

The service man assessed and resolved the issue in a total time of 30 minutes! He had to order a part between assessing the problem and resolving it. But difficult to get better service.

Jader was very efficient and came round earlier than scheduled but did a great job of servicing the boiler and providing me with a gas safety check.

I am happy with the service and repair of my boiler system which has a warm air heating system. Everything was communicated very well and clearly. The engineer came on time and provided a friendly and efficient service. Thank you.

The appointment was arranged on Tuesday 6th July and the job was completed by 0900 on Wednesday 7th July! Altogether the on-line process was extremely straightforward, information was readily available and the engineer polite, professional and knowledgeable. Without question one of the most satisfying service call-outs I’ve ever had to make.

Work being completed to repair water damage to ceiling was done in a professional & courteous manner!

Obtaining a quote was very easy. Kate was very helpful and extremely responsive. As to our plumber, Jader, he has come to our house on multiple occasions. Excellent workmanship and he is happy to spend time to explain things in a manner which is easily understandable. Always on time. Although a little expensive this is more than compensated by the quality and reliability of the service.

Was let down at the by a plumber (not associated with Serviceteam) I had booked a week prior to my job needing to be done. Contacted Serviceteam at 7:30am on a Monday morning and they had a qualified plumber out to me within two hours at a very affordable rate! Incredible service that I definitely recommend and will use again.

From start to finish my contact with service team has been helpful, professional and polite. David arrived at the start of the 3 hour slot, resolved the leaks quickly and was helpful and polite throughout.

Excellent tradesmen. Professional, experienced and quick. Very good info on when arrival of engineers was to happen.

Turned up on time, very helpful, organised the work to be done efficiently - easy to use service - thanks!

Called - got call back within 10mins, someone around within same day to assess works and a quote too Courteous and knowledgeable

Again a most polite and efficient gas engineer done a super clean and service on boiler with no mess made. Would highly recommend this company for any home repair or service. Office staff are also professional in booking services.

Originally I booked for someone to attend on Friday and paid a slight extra fee for that to occur, but I had to reschedule so it was delayed till Monday which was fine. They sent me an email and a text saying the engineer would arrive between 4-7pm. Monday came and by 7pm no one had shown up and I'd not received a message. I sent a Whatsup message to their emergency line (office had closed for the day). I got a call 20 minutes later, from the engineer saying the office had asked him to call me. No word of apology for being late. He turned up 20 minutes later and took a look at the machine. After 20 minutes he concluded he couldn't find an issue, I suggested we put some towels down and he start a cycle to demonstrate the problem, he said no, that wouldn't do anything. 5 minutes later, he powers up the machine, starts a cycle without putting anything on the floor and unsurprisingly it dumps water all over my floor so I have to rush away to get towels to mop up everything. A pipe had come loose which he did fix, but he still wasn't sure that was the root cause. His parting statement was 'fire it up again and if it leaks buy a new one, I don't know what's wrong'. Appalling level of service and customer care. Avoid this firm. Update on my review – The fix applied by the engineer didn’t work and on the first wash we tried the washing machine failed with exactly the same issue.

Daren did a great job repairing the old (Victorian?) boundary wall in my garden - he worked really hard in challenging weather and the old wall is now looking really strong and sturdy and he blended in the new with the old really well. Really recommend Daren.

Darren and his team fitted a flat roof for us, super professional, clean today and great customer service.

We weren’t sure entirely where/what the problem was but we got water inside when it rained. Daren and team managed to find the problem and carry out the works accordingly. The works were slightly delayed due to the weather but taken up as soon as it was dry enough. They even rerouted our gutters to prevent any further problems. Tidy, friendly, punctual ... and most importantly the issue with the roof was solved. Thank you!

We have just purchased a property . We had the home electrics and boiler checked . We have now moved in Just over a month after the checks were complete. We have come in and 2 lights now don't work and we need an electrician to come and fix them. What is even worse is that the boiler has been leaking for months and has corroded the pipes. It is not safe to use and we now need a new boiler. We trusted this company to give us an honest view of the periphery we were buying and now we have to shell out thousands because of this poor and dishonest work Do not use this company

Boiler service and some small plumbing jobs. Jader was very efficient, helpful and knowledgeable. Price was competitive and great to be able to organise it online.

We have used service team on occasions to fix boiler thermostat, toilet nor flushing, unblock drain, and most recently fix radiator. These problems upset tenants and they expect a speedy solution. It's easy to book the job. The prices are always reasonable. There is minimal delay between the job booked and the tradesman being on site and the problem is solved - which means happy tenants. I thoroughly recommend this service.

Very fast response time After I initially contacted them, and it was a clean and professional job. Friendly and polite plumber. Would recommend highly.

An Engineer attended, but he was unable to fix toilet as he did not have the ‘Part’, a ‘Donut washer’ and would need to return for a 2nd appointment. This meant, the £114.00 I was charge for a 10 minute appointment ended up down the drain (so to speak). A total waste of money. I was then quoted an additional £349.70 for the repairs. I obviously declined as It made more sense to replace an old toilet rather than pay this amount for repairs. I therefore, declined their quote. I could not make sense of their call-out system If all it meant was to inspect for 10 minutes at a cost of £114 and leave. A total rip-off.

As my laptop kept freezing on their website, I emailed to request quotes. Charges online seemed reasonable - eg standard £96 to replace a tap supplied by the customer. This was one of several tasks at my elderly mother's house which is in an awful state as her mental health has declined and she previously refused all help. As I didn't have any photos of the works needed, and live 200 miles away, I paid for a survey. I explained again that I would only be there for a couple of days, more fool me. I also told the survey guy that we'd only want a basic tap and locks if they supplied them rather than me. They first sent a quote with no breakdown for parts or labour and not itemised for each job. I phoned to query this, and they emailed me this 'breakdown': Front door adjustment and lock replacement - £330+vat Guttering works - £335+vat Kitchen tap and silicone works - £320+vat Sub Total - £985+vat When I pointed out that it looked like they'd decided I was good for a grand, and made the quote fit that, they compromised by offering 5% off. I work in contract management and don't expect anything for nothing; this felt like opportunism and time wasting. If they quoted high as they didn't want the job, they should have said so or declined, but they were perfectly willing to book it in and take my money so that argument's a non-starter.

We had a complete refit of our bathroom managed and completed by Service Team. The initial installer worked hard and was pleasant but his work quality was poor and we had a major leak to our downstairs neighbours. In addition to this we have had more minor leaks from our shower which have continued for a number of months. In our view the overall finish is substandard and not to the level expected. Service Team management and team has been professional and tried to rectify the situation, revisiting site a number of times. After 4 months the leaks have stopped but our impression of the finish quality is still that it is poor. And only 4 months on from the finish of the project you can see tarnishing. Our overall view is that the quality of workmanship was poor, and therefore the value for money. I advise looking for another supplier.