Serviceteam Ltd

The work that was carried out was very good, the only problem was having to wait weeks for a part from the manufacturer but apart from that it was all good.

I think the best thing we found with Serviceteam was that the plumber was positive throughout and installed the water tank without complaint. Everything was explained to us and it all went smoothly. No drama or stress. Will definitely use again.

Luka worked efficiently and thoroughly to do all the tests needed for me to obtain a CP-12 Gas Safety Certificate. He explained the reasons for each test and was courteous and polite.

Booked boiler repair in the evening. They came at 12.30 the next day, time slot was confirmed by phone in morning and we were kept updated, we could even track the engineer once he finished his previous job. Engineer clearly new his stuff, fixed and serviced the boiler with a minimum of fuss. This is the second time I’ve used this service and it will be my first choice in future

Serviceteam and the engineer Hayder were very responsive to fixing our electrical problem- which was the dryer tripping off all our electricity. On the first visit, Hayder identified the potential issue and sorted out the issue, although he had to return a few days later to rectify some residual difficulties. It was all done in an efficient and friendly way. I would recommend using Serviceteam.

Booking: Positives: the quoting and booking on the phone was quick and efficient. The operator gave clear explanations of the options available and the prices. Negatives: I was told it would be possible to change the date of the booking, if the timing of the visit, which you only get told the day before, was not convenient. But the text only came late at night at 19:44, the day before which was also a Bank Holiday, and the engineer was coming first thing in the morning. So I didn't really have a choice and had to cancel another appointment to be there to receive the engineer. Also, I was not told that there would be a charge for parking and VAT would be added to that as well (why do they need to add VAT to parking charge?). Service engineer: Positives: arrived early and carried out the work in a COVID-safe way. Negatives: was not going to check one of the outflows of the boiler, because it was slightly hard to reach. Suggested he would just do it next year after I got the wood panel in front of it cut out (!) I offered to open the valve myself through a perfectly good access hole, using a spanner, which was very easy to do. For the price this trader charges, I had expected the engineer to have a spanner and do the work. Also really quite messy. Wiped the dust from inside the boiler with a cloth, gathering all of it in his hand and then dumping it inside my boiler cupboard on its newly changed carpet, as if it was a rubbish dump. Not impressed!

This was a job to remove an Insinkerator waste disposal unit that had rusted badly and replace with a new one. On the first visit Jader made it clear the job was not routine as the unit was very difficult to remove, and that he would need to come back with an electric saw. Also he was not sure it would take only an hour, which is what I paid for with ServiceTeams. So I agreed to pay for extra time if necessary and Serviceteams got me another appointment with Jader the following day, a Saturday. Jader came back and sawed the old unit off in no time and installed the new one - all in less than an hour. Excellent job, highly recommended.

Fast and efficient service - customer service from service team was excellent and invoice etc. Trader could be more friendly but did his job with no issues and was fast and efficient.

Kate was excellent in setting up the visit and making sure that the time and scope of work were agreed upon. Jader arrived on time having messaged in advance. He got on with the repair straight away. When he finished he showed me the damage to the old valve and explained that I did not need a new expansion vessel. He was very tidy and fully COVID compliant. Exceeded my expectations so again 5 stars.

The service man was excellent and identified the problem quickly and fixed it immediately. Would definitely use again.