We appreciate your comments and will strive to improve our services in any way we can. Sevenoaks Plans are proud have built a fantastic working relationship with a number of builders over the years, enabling projects to run as smoothly as possible. If a client chooses an alternative builder, we have always been able to support the builder in any way necessary, as have our associated engineers. This has gained respect from builders, leading to recommendations from a builder who has not been appointed by us, to clients who do not have drawings for their project. We recommend builders who we know are able to provide a high standard of work. We take a great deal of pride in our builds and should any issues arise then we will discuss the issue with Building Control, Engineer and the builder to make the building process run as smoothly as possible which is why this has come as such a surprise to us. Our drawings are detailed, and local councils, our builders, and structural engineers are satisfied with the details we provide. Unfortunately we do not know who has written this review, and we have not received any complaint. We would like to apologies if you feel that our services were not as you would have expected.