I handed in my laptop on 29/06. Was told 3 days to fix it. On the 4th day I called and they were unable to tell me anything about it. On the 5th day I phoned again and was told it was ''on the technician's desk but he had 20 or so more to deal with. They refused to give any more information. When I asked to speak to the technician involved I was told that was not possible even though he was downstairs. I said I wanted to come and get my laptop back without any further work being done. Was told it would take time to ''put it back together. Called an hour or so later to find it had been fixed. Was told I'd given them the wrong password...which was untrue...they had taken it down wrong. I said I was not happy with service but paid anyway...£99! 9 days later the same fault with the sound occurred ie no sound. Returned and asked for a refund and was adamant I was not giving them my laptop back. The refund was refused. When I accused them of a ''botched job'' I was told that was not possible because their technicians were excellent. This is easily the worst customer service I have experienced.

I took my fairly extensively smashed iPad screen to Simplyfixit and was quoted £89 for the repair. Whilst not the latest generation iPad I knew it was trading for over £200 second hand and a new equivalent being well over double that so bit the bullet. I took the iPad into the Corstorphine branch before Christmas and the sales person in the shop was very helpful. He explained the process and advised me of the timescales. I paid and left. I was contacted well within the timeframes I'd been given and collected the machine. I know others have said you can tell when a screen has been replaced. The replacement screens don't have the same feel and are not as tough. I work in IT and cannot see any fault with the work done. it's great and it's good to have it back. The only down side is the price but given the quality of the work its difficult to argue it's not worth it.