I found Smove very quick and responsive on initial contact. The survey visit was arranged quickly and helped answer various questions. The quote was very delivered quickly. Although not quite the cheapest, they were competitive I was more than happy with the price. And they gave me more confidence than others. My actual move was into storage for 2 weeks and then on to my new house. The physical side of the move was very quick and efficient. I liked the fact that they used two vans. One for furniture and boxes and the other for "dirtier" items like garden and garage contents. Everything re-emerged at the other end, and although I have not yet finished unpacking, all china, glass and furniture cam through in perfect condition. Overall a very good experience.