We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

Endorsed by

Which

?

Trusted Traders

Southern Energy Solutions Ltd

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb southern energy solutions logo

4.9

10 Reviews

About

A lot of companies promise excellent service and we’re sure you’ve heard it all before. Our business has been built on referrals from satisfied customers, we have over 250 positive reviews on Checkatrade which speaks for itself! We are very familiar with our local community and all of our staff are from the area. All of our engineers are employed and have completed or are currently serving a full apprenticeship. We believe this is the best way to build our business and to ensure the engineers you have in your house complete the work to the highest standard possible, no matter the size of the job.

Our aim is to break the sterotype which surrounds our industry. Making sure we are always honest with our customers and they are constantly kept up to date with progress. We are not the cheapest plumbing company on the market but we are certainly one of the best.

What we do

  • Gas installers

    • Gas Fires
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Gas emergencies
    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom refurbishment
    • Wet rooms
  • More Services

    • oil boilers
    • lpg boilers

Customer reviews

Reviews summary

4.9
10 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Outstanding customer service
Customer Service
Quality
Value
Having tried to contact plumbers via Checkatrade who didn’t bother replying, I found Southern Energy Solutions through Which Trusted Traders when wanting our boiler serviced. Booking the service was straightforward and was confirmed by email followed by a phone call the day before. On the day, the engineer (Zak) was running late so the office phoned to apologise and give a revised time. When he arrived Zak was very professional, polite and friendly. Payment was by invoice and bank transfer which made it easier than finding cash or a chequebook. Their customer service is what makes SES stand out from other plumbing services I’ve used. Daisy in the office is very efficient and the use of technology (automated emails and texts saying how long the engineer will be) helps to improve the customer experience. A reliable company which I have no hesitation in recommending.
Alan Montague10/11/2018
Exceptional Service
Customer Service
Quality
Value
I contacted Southern Energy Solutions with a problem that they promptly and efficiently sorted out at very reasonable cost. I needed a gas pipe sorted out and only had limited time because the builder had our floorboards up. Zak Hurst at Southern Energy Solutions responded quickly and quickly sent someone to us who found a much more economical solution. We were frequently updated on the progress. I highly recommend this service and wish all plumbers could operate in such a timely and professional manner.
Arthur08/10/2018
Prompt, efficient, very professional
Customer Service
Quality
Value
Cannot recommend this trader highly enough. The service was exceptional, from my initial enquiry to the e-mail invoice. We were kept informed of engineers time of arrival, name and vehicle no. (very safety aware in the age of "cold callers and scams"). We were given a quote for the work when enquiring and were invoiced the exact amount (no hidden extras).
Martin, East Sussex26/07/2018
solid and reliable
Customer Service
Quality
Value
Sorry....all I can think of to say is "Superstars", the whole team...great work, didn't try to fleece us.....I would recommend Southern Energy Solutions and give them a resounding 20 out of 10 x
laidywulf18/07/2018
Plumbers to be recommended
Customer Service
Quality
Value
I had a new radiator fitted, they also fitted my boiler. They are very respectful, courteous and punctilious tradesmen.
Which? Trusted Traders Consumer27/06/2018
The trader replied (on 05/07/2018)
Thank you for taking your time to leave us a review and also for your business. Feel free to give us a call if we can help with anything else.
Excellent service
Customer Service
Quality
Value
We had a serious water leakage and the company responded very quickly and did a very professional job we are happy to recommend them
Which? Trusted Traders Consumer15/06/2018
The trader replied (on 05/07/2018)
Thank you for taking your time to leave us a review. We hope you don't have anymore emergencies but if you do, you know where we are.
Satisfied Battle Recipient of New Boiler
Customer Service
Quality
Value
Installation of new boiler. Impressive firm, very well run, headed by Zak Hurst who kept in touch with me before, during and on completion of work. The two engineers assigned to this job worked quietly, efficiently and neatly - they were courteous and considerate at all times. If, on the odd inevitable occasion, they were running late I received a text of apology and given time of their arrival. This is not standard practice in all firms so I appreciated it.
Which? Trusted Traders Consumer15/06/2018
The trader replied (on 05/07/2018)
Thank you so much for your review, We always like to keep in touch with customers no matter the size of the job so I am glad this shows.
Boiler maintenance
Customer Service
Quality
Value
Boiler maintenance. I would recommend this company to others that needed work doing. Very efficient staff and well organised. They also produced a very high quality of workmanship. I would 100% use this company again for future work. Dave Benson
Which? Trusted Traders Consumer27/05/2018
The trader replied (on 05/07/2018)
Thank you for your review Dave. Look forward to completing work for you in the future.
Very satisfied customer
Customer Service
Quality
Value
Boiler faults was promptly diagnosed and new PC board installed which rectified the problem. Service was prompt and polite throughout and good value for money. Highly recommended.
Which? Trusted Traders Consumer17/05/2018
The trader replied (on 05/07/2018)
Glad your boiler is back up and running. Thank you for taking your time to leave us a review.
value for money
Customer Service
Quality
Value
Gas boiler yearly check The supplier attended within 2 days of request and informed of person doing the work and time. Time keeping excellent Certificate produced within a day and extremely friendly helpful attitude and a very competitive price
Which? Trusted Traders Consumer17/05/2018
The trader replied (on 05/07/2018)
Thank you so much for your review. It is much appreciated.