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Endorsed by Which? Trusted Traders

Award Leisure LTD

Profile thumb award leisure 01
4.6

24 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–17:00
  • Sunday 10:00–16:00

About

The leading Spa Sales, Service & Parts provider in the UK & we believe your experience matters more.

With six flagship showrooms covering Birmingham, London and Lincoln, and over 70 Hot Tubs on display with a large range of available stock for installation, Award Leisure provide the ultimate in quality, service and aftercare.

Established in 1984 and built on reputation and recommendation, we are officially the largest Supplier of Luxury Hot Tubs, Cabins, Gazebos, In-Ground & Above Ground Timber Swimming Pools & Hot tub / swimming pool chemicals in the UK.

We are able to offer you a 'one stop' installation service irrespective of whether you require an in-expensive hot tub or a complete “leisure” lifestyle experience. All products are direct from reputable manufacturers with accredited warranties and guarantees and no middle-man mark-up.

What we do

  • Gardeners and landscape designers

  • Appliance repairs and servicing

  • Accessories and parts

  • More Services

    • hot tubs
    • swim spas
    • gazebos
    • cabins
    • hot tub servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.6
24 reviews
Customer Service
4.5
Quality
4.7
Value
4.6
Sort by
Westwood Hot Tub
Customer Service
Quality
Value
We bought a Westwood hot tub from the Luke at the Cambridge showroom and were very pleased with the buying process, the company made it clear that the delivery would take at least six months and as it turned out our installation was eight months after ordering. The company kept in touch with us to update the progress of the order and we were satisfied by their friendly approach and the installation checks prior to delivery. On the day of the installation Adam and Ash did a great job maneuvering the tub into place even though there were narrow steps up to our gateway. The lads were also polite and took the time to go through everything. There were a couple of small niggles, a crack in the table that clips into the centre of the tub and a few missing screw covers, not the end of the earth but Sophie at Award has responded quickly and promised to replace these items. So the upshot is we are very happy with the Westwood and it's installation. If I had to point out the negatives it would be the obscure paperwork for the product that really need rewriting (the tub uses a Bilboa control panel and Award have lifted their manual which is a shame because it's bobbins). The Award paperwork and brochures are okay but a couple of days including things like the hot tub liquid capacity and some recommended settings would help a lot. Finally the tub came with plenty of bromine and test strips but a single dose of shock (needed weekly) we felt was a bit mean considering the overall cost.
Customer in Cambridgeshire Posted on 27/04/2022 , work completed 20/04/2022
Award Leisure - Great British Hot Tubs
Customer Service
Quality
Value
It was a long wait, what with Covid and everything else.. We were advised it would be 24 weeks or thereabouts at the time of order and it was just a little longer. We had contact with the salesperson 2-3 times throughout the wait, keeping us updated and prompt calls from the installation team once it was ready to be installed. However, the wait was well worth it because this is one of the best hot tubs we have ever experienced. It’s a great size, the quality of the finish is excellent and it performs very well so far. Installation was very good - thank you to the two lads who came and fitted it, trouble-free and efficiently. The temperature holds well so clearly very well insulated. Instructions from the installation team were very thorough so have had no trouble keeping it at the right chemical levels. We are loving it. Highly recommend Award Leisure and would most definitely be the first port of call should we ever need to buy another one.
Customer in Somerset Posted on 05/02/2022 , work completed 27/01/2022
Westwood Hot Tub purchase and installation
Customer Service
Quality
Value
Although a long lead in time (6 months) this was definitely worth the wait. I had decking to build anyway so there was no great hurry. They promised it would be in by Christmas and they managed it with two days to spare! The guys who did the installation were extremely patient and careful in what they did. I had two means of access to the garden but neither was suitable and after 1 1/2 hours we decided to take part of the hedging down and the hot tub was in situ within minutes. They left everything clear and even entertained our dog whilst working on the installation! The tub itself is a dream even in the depths of winter. Running costs are higher than expected but we are talking about winter use here. Hope everyone enjoys their tub as much as we do!
Customer in Buckinghamshire Posted on 28/12/2021 , work completed 22/12/2021
Delivered on time with a professional and friendly team
Customer Service
Quality
Value
Our hot tub was delivered last week as promised on the day. Two engineers who came for the installation were very professional and friendly. All our questions were answered and we were offered new services and products that will help us look after our hot tub.
Customer in North Yorkshire Posted on 29/07/2021 , work completed 21/07/2021
Balmoral Hot Tub - Award Leisure
Customer Service
Quality
Value
After 9 months of waiting we finally received our Balmoral Hot Tub last week and we are over the moon. Award Leisure communicated to us at every stage to explain the delays and the hamper we received was a really lovely touch. The installation and 45 minute guided tour of the tub was great and the print outs with important information were a great touch too! The tub is very high quality, plenty of jets, really comfortable and the lights, centre table and inbuilt sound system are all features we love! I would not hesitate to recommend Award Leisure for anyone thinking of buying a hot tub.
Jade in Warwickshire Posted on 29/04/2021 , work completed 22/04/2021
Great Company & Customer Service
Customer Service
Quality
Value
Ordered a Westwood hot tub last year & its delayed slightly due to Covid which was to be expected but they kept me up to date every step of the way. After getting it installed last week me & the family have been in it everyday, they all love it. Dan was great with the install & talking me through hot tub controls & the chemicals etc. Hamper was a nice touch 👍🏻 I cant recommend Award Leisure enough for your hot tub purchase, I will definitely be using them again.
Customer in Milton Keynes Posted on 14/04/2021 , work completed 08/04/2021
Good work
Customer Service
Quality
Value
Great hot tub and great after service - Daniel was really helpful and Sophie, Dave and Rob all helped out to install hot tub so it can be used to create improved wellbeing.
Jamal in Greater London Posted on 13/04/2021 , work completed 13/04/2021
Let down by their communication
Customer Service
Quality
Value
Whilst the product is good, the communications and service were pretty sub standard. I know that there was a rush on hot tubs in the summer of 2020, but ordered in June and had the delivery pushed out 5-6+ times to eventually arrive in December. When it arrived it was damaged and in March 21 we are still awaiting repair. The tub itself is great, meets expectations. The disappointing thing is that we kept being told that installation was just around the corner when in fact, and they must have known this, it hadn’t even left the factory in China yet!
Customer in Lincolnshire Posted on 12/03/2021 , work completed 04/12/2020
Great Experience
Customer Service
Quality
Value
Award Leisure our experience with this company has been exceptional from start to to finish. They kept us informed every step of the way professionalism throughout pandemic times. We ordered the westwood and Wow what a fantastic hot tub everything we could have wished for and more. Bottle of prosecco two bath robes and more what a lovely touch. Definitely recommend them.
Customer in Lincolnshire Posted on 15/01/2021 , work completed 07/01/2021
Highly recommended company
Customer Service
Quality
Value
We are delighted with our Westwood hot tub. Very good value. Exceeded our expectations. Company deliver a constant high level of customer service. Highly recommended
Customer in Greater London Posted on 05/01/2021 , work completed 22/12/2020