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Endorsed by Which? Trusted Traders

Award Leisure LTD

Profile thumb award leisure 01
4.6

20 Reviews

Opening Hours
Today - 10:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–17:00
  • Sunday 10:00–16:00

About

The leading Spa Sales, Service & Parts provider in the UK & we believe your experience matters more.

With six flagship showrooms covering Birmingham, London and Lincoln, and over 70 Hot Tubs on display with a large range of available stock for installation, Award Leisure provide the ultimate in quality, service and aftercare.

Established in 1984 and built on reputation and recommendation, we are officially the largest Supplier of Luxury Hot Tubs, Cabins, Gazebos, In-Ground & Above Ground Timber Swimming Pools & Hot tub / swimming pool chemicals in the UK.

We are able to offer you a 'one stop' installation service irrespective of whether you require an in-expensive hot tub or a complete “leisure” lifestyle experience. All products are direct from reputable manufacturers with accredited warranties and guarantees and no middle-man mark-up.

What we do

  • Gardeners and landscape designers

  • Appliance repairs and servicing

  • Accessories and parts

  • More Services

    • hot tubs
    • swim spas
    • gazebos
    • cabins
    • hot tub servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.6
20 reviews
Customer Service
4.5
Quality
4.7
Value
4.6
Sort by
Balmoral Hot Tub - Award Leisure
Customer Service
Quality
Value
After 9 months of waiting we finally received our Balmoral Hot Tub last week and we are over the moon. Award Leisure communicated to us at every stage to explain the delays and the hamper we received was a really lovely touch. The installation and 45 minute guided tour of the tub was great and the print outs with important information were a great touch too! The tub is very high quality, plenty of jets, really comfortable and the lights, centre table and inbuilt sound system are all features we love! I would not hesitate to recommend Award Leisure for anyone thinking of buying a hot tub.
Jade in Warwickshire Posted on 29/04/2021 , work completed 22/04/2021
Great Company & Customer Service
Customer Service
Quality
Value
Ordered a Westwood hot tub last year & its delayed slightly due to Covid which was to be expected but they kept me up to date every step of the way. After getting it installed last week me & the family have been in it everyday, they all love it. Dan was great with the install & talking me through hot tub controls & the chemicals etc. Hamper was a nice touch 👍🏻 I cant recommend Award Leisure enough for your hot tub purchase, I will definitely be using them again.
Customer in Milton Keynes Posted on 14/04/2021 , work completed 08/04/2021
Good work
Customer Service
Quality
Value
Great hot tub and great after service - Daniel was really helpful and Sophie, Dave and Rob all helped out to install hot tub so it can be used to create improved wellbeing.
Jamal in Greater London Posted on 13/04/2021 , work completed 13/04/2021
Let down by their communication
Customer Service
Quality
Value
Whilst the product is good, the communications and service were pretty sub standard. I know that there was a rush on hot tubs in the summer of 2020, but ordered in June and had the delivery pushed out 5-6+ times to eventually arrive in December. When it arrived it was damaged and in March 21 we are still awaiting repair. The tub itself is great, meets expectations. The disappointing thing is that we kept being told that installation was just around the corner when in fact, and they must have known this, it hadn’t even left the factory in China yet!
Customer in Lincolnshire Posted on 12/03/2021 , work completed 04/12/2020
Great Experience
Customer Service
Quality
Value
Award Leisure our experience with this company has been exceptional from start to to finish. They kept us informed every step of the way professionalism throughout pandemic times. We ordered the westwood and Wow what a fantastic hot tub everything we could have wished for and more. Bottle of prosecco two bath robes and more what a lovely touch. Definitely recommend them.
Customer in Lincolnshire Posted on 15/01/2021 , work completed 07/01/2021
Highly recommended company
Customer Service
Quality
Value
We are delighted with our Westwood hot tub. Very good value. Exceeded our expectations. Company deliver a constant high level of customer service. Highly recommended
Customer in Greater London Posted on 05/01/2021 , work completed 22/12/2020
Dip your toe - its worth it!
Customer Service
Quality
Value
Nathan at A5 spas (Award Leisure) knows all you need to know when taking the plunge. After a few small problems with availability (due to the pandemic) we have taken delivery of our hot tub (thanks to Daniel for sorting the availability issue). The hamper delivered with the tub was a nice touch (2 more robes would have made it even better, stop me having to share with the kids!!) The installation team arrived on time and did a great job. Emily and the aftercare team have been very attentive - emails / texts and phone calls to make sure everything is ok. So far so good - great product and service to match.
Customer in Staffordshire Posted on 03/12/2020 , work completed 27/11/2020
Highly recommended for quality of products, service, installation and after sales.
Customer Service
Quality
Value
Very helpful and professional staff at their Lincoln showroom. Hot tub and cabin were great value and both were installed on schedule and with care and consideration to the existing garden layout. Also experienced great after sales with their support team. I have no hesitation in recommending this company and the products they offer.
mightyhalibut Posted on 05/01/2017 , work completed 05/01/2017
Family business with high standards & great prices
Customer Service
Quality
Value
A5 Spas showroom in St Albans provides a great choice of Hot tubs in a friendly environment. I bought my Hot tub 2 years ago at a great price. Installation was easy with a team of staff who cared about making it as easy and without damage to my garden. It has proved reliable and my service was comprehensive and free as part of my peace of mind insurance plan.
A. R Chapman Posted on 18/11/2016 , work completed 18/11/2016
Viscount Hot Tub!
Customer Service
Quality
Value
After visiting the Lincoln showroom I was happy to find something that suited my size, as I wasn't looking for something too flashy or big... Once I'd spoken to Tom we came to the Viscount which had the same quality, features and luxury of a bigger spa but was compact and seated 4 - which is exactly what we wanted. I didn't feel rushed into making a decision, which meant we had time to think about our purchase and it certainly is the right spa for us! Guys were great on installation, and made sure I knew how to work the spa and what chemicals were needed when! Great service and after care! Thanks!
Paul Davey Posted on 15/11/2016 , work completed 15/11/2016