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Trusted Traders

Award Leisure LTD

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15 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–17:00
  • Sunday 10:00–16:00


The leading Spa Sales, Service & Parts provider in the UK & we believe your experience matters more.

With six flagship showrooms covering Birmingham, London and Lincoln, and over 70 Hot Tubs on display with a large range of available stock for installation, Award Leisure provide the ultimate in quality, service and aftercare.

Established in 1984 and built on reputation and recommendation, we are officially the largest Supplier of Luxury Hot Tubs, Cabins, Gazebos, In-Ground & Above Ground Timber Swimming Pools & Hot tub / swimming pool chemicals in the UK.

We are able to offer you a 'one stop' installation service irrespective of whether you require an in-expensive hot tub or a complete “leisure” lifestyle experience. All products are direct from reputable manufacturers with accredited warranties and guarantees and no middle-man mark-up.

What we do

  • Gardeners and landscape designers

  • Appliance repairs and servicing

  • Accessories and parts

  • More Services

    • hot tubs
    • swim spas
    • gazebos
    • cabins
    • hot tub servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

15 reviews
Customer Service
Sort by
Terrible After Sales Service
Customer Service
Really friendly service until they the job was finsihed! We've had problems with our hot tub that we purchased from this company. The warranty they offer in my eyes was not worth it. My after sales service was Shocking. Suggest you buy from elsewhere.
Monkeyair Posted on 09/12/2014 , work completed 09/12/2014
First class service from A5 Spas
Customer Service
In the summer of 2009, after weeks of discussion we decided to buy a hot tub. After checking the Internet and seeing what was on offer for our budget, we went round to physically see the hot tubs. One of those visits was to A5 Spa & Landscapes in Dordon. You can't help but smile the people are as bubbly as the building! We were given lots of advice and information as newbies. We felt relaxed wandering around and no one put any pressure on us for a sale. A couple more visits and a few more days to think things through we put a deposit on our chosen hot tub. While excitedly waiting in anticipation for our hot tub our lives took a turn for the worst, things had started going disastrously wrong with our small business and our family. No matter which way we turned we always came back to the same conclusion. We went to talk with mark who owns A5 Spas to explain to him we had made the hard decision to not have the hot tub even though we knew this meant losing our 25% deposit. Mark very kindly offered to hold on to the deposit till we were in a more secure position. This turned out to be three years! Though the spa we had chosen in 2009 had to be sold we did get another great deal through A5 Spas. In November 2012 we had our hot tub delivered and installed and thoroughly enjoyed it. Our Grandson who lives with us used the hot tub daily from when it was installed until July 2013 when he started for no apparent reason having problems with his skin and breathing every time he used the
Maureen Posted on 29/10/2014 , work completed 29/10/2014
Best purchase ever.
Customer Service
My wife and I purchased our spa early this year from A5 Spa's Dordon and from the moment of our initially contact with Charlotte which I must add was about 6 mth's and few visit's to their showroom before we finally decided to purchase. This was due to us both being retired and was a big decision for us, also we had been told this would help my wife's back problem and since she's being using it and although not a cure it's certainly helped. From the start it was nice to be able to walk round their salesroom without a pushy salesperson but they were always on hand to help or advise and nothing was to much trouble for them and most importantly always made us welcome. Prior to our original delivery date we did have a problem and I must stress this was not A5 Spa's fault but after explaining the problem they were so understanding and helpful and was able to reschedule another delivery and installation date for us with no fuss. I must also mention the installation team who did their job with great efficiency and made sure we were happy with everything before they left and finally the aftersales who made contact also make sure everything was ok and we had no problems. We have no problem in recommending them and even if you are just thinking about purchasing a spa I would suggest you pay them a visit. We are in our spa most evenings and enjoying every moment of it. So a big thank you to you all at A5 Spa's for what you did and making us feel part of your Hot Tub family.
jems65 Posted on 28/10/2014 , work completed 28/10/2014
Customer Service
Brilliant place to do business with. From our first enquiry with Charlotte, who is an absolute delight and extremely knowledgeable and helpful, our dealings with A5 spas has been excellent. For a start, ours is not your usual type of spa household. I bought this using a legacy from my Dad, for my disabled partner. Our house is a former Council property with no rear access. not a problem to A5 who arranged for it to be craned over our roof and onto the floor of our new cabin in which it now resides. they are there to help but are very far from pushy. if you like putting big business via a family firm, then look no further. A5 customers are treated like family and we like that. Don't hesitate to buy from them. oh By the Way...our Coast spa is just the business and as for my partners aches and pains, the relief she got from just one session was worth every penny to me.
brumbear Posted on 27/10/2014 , work completed 27/10/2014
Coast Spa
Customer Service
we purchased a coast spa from Spas and Landscapes in Dordon near Tamworth and received great advice, a great product and superb after sales service. We took out the service plan and have had good service for the two years since purchase. We regularly enjoy our spa and it helps with arthritis that my wife suffers from.
andytalbot Posted on 27/10/2014 , work completed 27/10/2014