Hello Thank you for your feedback, it is much appreciated. If we may respond to the two problems that occurred with the installation of your door. As you have stated, the company who made the decorative crystals that you chose ceased trading some time ago. Unfortunately, as you quite rightly state, we were only notified of this issue very late in the day by our factory. We have since done an audit of all items in our showroom to ensure that we only have current products on display, and have also put procedures in place to ensure that this does not happen again in the future. Regarding the door frame being the wrong colour, we do have a system where all frames delivered into our depot are thoroughly checked for accuracy before they are installed. Regrettably, as your door was one of our painted products, it hadn't been delivered into our depot and was picked up by our installers from our paint shop, thus bypassing our standard checks. Again, procedures have now been put in place to ensure that in future all painted items are delivered into our depot and go through our standard checks before being installed. We understand that your door is now correctly installed, and we trust that you are happy with it. If you do have any further concerns, we would be happy to discuss them with you. We would be grateful if you could please add a rating for our service using the star system for customer service, quality and value now that your work is complete. Many thanks