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Endorsed by Which? Trusted Traders

Stephens Removals

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4.8

65 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

What makes our traders different?

Removals is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with removal businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

Organisations and Awards

Jul 22

About

Welcome to Stephens Removals. A long established removals company specialising in house moves and office relocations in the UK, Europe and Overseas.

Whatever your removal – whether it is simply moving house, relocating your business and staff, requiring international shipping or needing secure storage – you can be assured of Stephens Removals attention to detail and high quality of service. We can give you the best of both worlds; a removals company large enough to cope but small enough to care.

Stephens Removals are proud to be one of the areas premier removals companies, having been established since 1960 means we have the experience to lead the way in providing the highest standards of service, courtesy and professionalism. During the last 50 years we have built an enviable reputation and a very high percentage of our customers have chosen to move with us more than once.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • office moves
    • document storage
    • shipping services
    • packaging

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
65 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Watford to Pewsey
Customer Service
Quality
Value
Had not used a removals company before, but got two quotes much the same price but Stephens said that their men would help us to get things moved from the loft and also from the sheds at the top of the garden which was a distance. They said it would take three days, four men came and packed on the Thursday, next day four more men came to pack the second lorry and returned on Saturday to pick up the essentials and move us the whole thing was done professionally and quickly by a really good team of men, unpacked in no time with no breakages would recommend to anybody thank you so much.
Customer in Wiltshire Posted on 15/07/2022 , work completed 24/06/2022
A competitive, great service
Customer Service
Quality
Value
This is the 3rd time I have used Stephens Removals and would recommend them. In terms of price, they were highly competitive and offer a great service. I really like the fact that they will also come and collect empty boxes and provide a part refund for these. We used Stephens at the end of last year when we moved temporarily, so they also took half our belongings to a storage unit. One small item was damaged but they took it away, repaired it and returned it. We have just moved to our new house and the 2 removers were friendly, polite and efficient. More removers did turn up to help as they were waiting on a key for another property and, although this was efficient, there were too many of them as I couldn't keep track of everything and get them directed to the right room. The original crew did apologise if it was chaotic and then offered to move furniture around for us if needed. I would definitely use them again.
Customer in Central Bedfordshire Posted on 09/07/2022 , work completed 06/05/2022
Extremely Excellent
Customer Service
Quality
Value
The Stephens men were extremely helpful and were happy to complete any task we asked. In addition they took the initiative to ensure that we were satisfied at all times including fetching chairs for my wife to sit on and to removing beds left by the house sellers when they were not wanted We are only too happy to rcommend Stephens to anyone who needs a good removal company
Customer in Bedford Posted on 18/06/2022 , work completed 11/05/2022
Exemplary service
Customer Service
Quality
Value
Stephens Removals were recommended to us but we did contact 3 other firms for quotes and each company sent a representative to make an assessment. Martin came from Stephens and seemed the most experienced. The quotes varied hugely but we chose Stephens based on the recommendation and more reasonable quote. Our house contents had to go into storage for a time. The team of Gary, John and Bradley moved us out. They were professional, efficient and very pleasant and eager to please. We requested them when we were ready to move into our new house and felt fortunate to get them again with the addition of Nathan and sorry I think Aden. With good humour there was the same excellent efficient service and they accommodated our change of mind for placing things with ease. The office staff were always helpful and we were kept informed at all stages. I would thoroughly recommend Stephens Removals, they made what is often a very stressful time actually a bit of fun as well as delivering an exemplary service. They handled all our possessions with great care and nothing got damaged. All credit to all the staff.
Customer in Dorset Posted on 10/03/2022 , work completed 07/02/2022
Experienced team, fast workers and no breakages!
Customer Service
Quality
Value
I contacted Stephens via a direct mail and out of the three companies I contacted they were the only ones to respond. This being the first time we moved we were a little worried about the process, but Stephens talked us through. A very nice man came and did the initial visit and quote, we had to have the quote revisited the customer service wasn't quite as good, but it was via WhatsApp so that might explain. A two man team came and wrapped all of our possessions the day before moving, they were on time and worked tirelessly. On moving day a team of five or six arrived, again on time and ready to work. I found them all to be polite and personable. Once we reached our new home, more of team arrived and every box went in the correct location and if they were unsure they asked, didn't just dump it anywhere. It was a great atmosphere on the day. Since moving in I have located everything and there was not a single breakage, even with individually wrapped glasses. I can't comment on their price compared to others as no other company chose to quote, but to me they were worth every penny. Thank you to this team for making our moving days go so smoothly.
(your username) Posted on 04/03/2022 , work completed 26/01/2022
They are better than good.
Customer Service
Quality
Value
An excellent company that came recommended by the estate agent as I am new in the area. I was not in anyway disappointed by their recommendation. The time plan was good and the cost within my acceptable budget. Day one was packing and preparation. Day two the move was completed with no and I mean no problems. Quality personnel doing a quality job. The office personnel I dealt with were available, knowledgeable and understanding. In completion of this review I must add a, they work better with coffee on the hour every hour, I had no problem with this motivator, and in fact I enjoyed being the facilitator for three super guys. Thanks Stevens for your service.
Patrick in Central Bedfordshire Posted on 03/03/2022 , work completed 14/02/2022
Professional, friendly, competitive and fast!
Customer Service
Quality
Value
An extremely professional and competitive service; from the initial phone enquiry, through to the survey, the quotation, liaising with the office, packing up and unloading, all conducted in a professional and friendly way. The removals crew were fast but careful when handling the contents of our house and even helped re-position the furniture for us! A great team of lads both days, cheerful and friendly, nothing too much trouble. Would definitely recommend Stephens Removals to anyone and use again if we ever need to.
Customer in Cambridgeshire Posted on 26/02/2022 , work completed 25/02/2022
Great team of lads.
Customer Service
Quality
Value
Day one loaded all they had to load with speed care and courtesy. Day two back on time loaded the rest and off to Lincolnshire we go. Arrived at destination in good time three to four hour delay waiting for key, then unloaded at a good pace. everything put where we wanted. It didn't take long, so our overall impression of the service is excellent. Would recommend Stephens Removals to anyone.
Customer in Lincolnshire Posted on 17/02/2022 , work completed 13/02/2022
Great Experience throughout.
Customer Service
Quality
Value
From the estimation, through liaising with the office and the actual move... all very professional and courteous and good value.
Grant in Hertfordshire Posted on 11/01/2022 , work completed 11/11/2021
Professional Service Throughout.
Customer Service
Quality
Value
Kept in contact prior to arrival, Started work on time, courteous and polite checking throughout the day. All work was carried out professionally and with care and attention. They were the best removal company that we have ever used.
Customer in Hertfordshire Posted on 12/12/2021 , work completed 10/12/2021