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Trusted Traders

Stephens Removals

Logo on white
Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 09:00–12:00
  • Sunday - Closed
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4.6

21 Reviews

About

Welcome to Stephens Removals. A long established removals company specialising in house moves and office relocations in the UK, Europe and Overseas.

Whatever your removal – whether it is simply moving house, relocating your business and staff, requiring international shipping or needing secure storage – you can be assured of Stephens Removals attention to detail and high quality of service. We can give you the best of both worlds; a removals company large enough to cope but small enough to care.

Stephens Removals are proud to be one of the areas premier removals companies, having been established since 1960 means we have the experience to lead the way in providing the highest standards of service, courtesy and professionalism. During the last 50 years we have built an enviable reputation and a very high percentage of our customers have chosen to move with us more than once.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

Customer reviews

4.6
21 reviews
Customer Service
4.6
Quality
4.6
Value
4.7
Sort by
Outstanding removal company.
Customer Service
Quality
Value
From start to finish Stephens Removals worked to a very high standard. Always checking with yourself if any queries. Packed all items to a high standard and delivered them safely to our new home.
Keith, Derbyshire26/02/2019
Fantastic Job
Customer Service
Quality
Value
Fantastic service from 1st phone call to last box off the lorry. Highly recommended.
Which? Trusted Traders Consumer19/02/2019
Simply Superb
Customer Service
Quality
Value
From start to finish at every point of contact, Stephens were excellent. Over the 2 days they were sensitive to the fact we were leaving our home of 33 years. Nothing was too much trouble and we had zero breakages. Good natured, good humored and they worlde well as a team. I would recommend then without hesitation
Customer in Norfolk04/02/2019
The trader replied (on 28/03/2019)
Thank you very much indeed, best wishes in your new home!
Excellent service.
Customer Service
Quality
Value
Stephens Removals provided an excellent service from my initial enquiry to the final move. All the staff were friendly and professional. Also a very competitive quote!
Which? Trusted Traders Consumer03/01/2019
The trader replied (on 28/03/2019)
Many thanks for your review, so glad to hear that we are doing a good job!
Professional
Customer Service
Quality
Value
Would recommend this company to anyone.
Colin, Hertfordshire28/12/2018
The trader replied (on 28/03/2019)
Thank you Colin, your review is much appreciated
Absolutely brilliant
Customer Service
Quality
Value
From start to finish, Stephens provided a first rate service. Staff spoken to on the phone and the estimate were supportive and knowledgeable. The removal team were extremely skilled and very friendly.
Which? Trusted Traders Consumer16/11/2018
Trust is a two way street
Customer Service
Quality
Value
Stephens turned up on time and worked hard to move our furniture on a very hot day. The cost was very reasonable and their estimator was first class. However, they were over keen to sell me insurance for the move at a whopping 12.5% of the removal fee. Many home contents policies already incorporate cover for accidental damage if using a professional remover and I didn't need Stephens' add-on insurance. When I explained this they would not take my word for it and required me to provide copies of my home contents policy schedule and relevant terms of cover. This lead to an uncomfortable telephone conversation with their management in which they would not back down. For the sake of expediency I had to give in and submit the details - private details in my opinion and probably subject of the GDPR. For this reason and this reason only I will not use them again. If you are planning a move check your home contents policy - you will probably find you already have cover. The removals industry will not point this out to you and at 12.5% you can understand why. I was amused that, after all the argument their eventual acceptance that I was covered, I received a booking confirmation from Stephens that contained one more attempt to sell me insurance.
Miller12/09/2018
Never again
Customer Service
Quality
Value
Breath-takingly rude, arrogant, and unprofessional in my opinion. I will never ever use this removal firm again. I would advise you to go elsewhere too. Seriously, go anywhere else. Any other company would have to be better than these people who treat the customer with utter contempt and hostility. I have given them one star simply because this website requires it. If it were up to me, though, they would be awarded negative points. It is simply inexcusable for any organisation purporting to offer a certain level of customer service to act in such bad faith as these people have done with me. A huge disappointment.
Christina Winters06/09/2018
Brilliant
Customer Service
Quality
Value
Stephens moved me into my new home swiftly and carefully. From start to finish they were brilliant. Great value, office staff were superb, guys were super quick. Nothing got broken. And above all very professional and made moving seem easy. I would thoroughly recommend and definitely use again. Many thanks.
NickJM24/08/2018
Brilliant!
Customer Service
Quality
Value
Stephens were efficient in terms of booking and boxes. Staff on the phones are always friendly and helpful. We moved twice in 6 months, both times with Stephens. We had a different team of men each time, but both had a brilliant work ethic and were really friendly and personable. They spoke to neighbours and negotiated with site men, moving around the obstacles and deep holes when moving us onto a building site! They put delicates, sofas and TVs in protective bags and moved without issue, negotiating tight doorways and 2 storeys. On both moves we were out and then in within 6 hours. I can’t recommend them enough!!
Paula10027/07/2018