We had a log burning stove with associated builder work completed including flue and natural slate hearth. The works were completed ahead of time and on budget. There was a supply issue with our original selected hearth, however Stoveco offered to install an alternative (more expensive) option free of charge to ensure our stove was completed on time without delay and noted that should we wish to return to the original specification this would be undertaken upon availability. In the end we decided to revert to the original hearth and upon notifying Stoveco the remedial works were undertaken within 48 hours, free of charge. We were particularly impressed with this level of customer service and the high level of communication maintained throughout. We were very impressed with the level of professionalism and workmanship provided by both Stoveco’s sales representatives and installation team. As noted above we experienced excellent pre and post sales support/advice and received a follow-up call around 4 weeks after the original installation to ensure everything was as anticipated. The installation team were very well presented and ensured that the process left no mess whatsoever. They make a conscious effort to introduce themselves and represented the company extremely well in respect of punctuality and notably workmanship and tidiness. I have recommended them so on many occasions following our installation, and I would specify Stoveco for future works without hesitation.