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Trusted Traders

Stratos Building Services Ltd

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4.7

19 Reviews

About

One of the most popular building companies in Kingston upon Thames with a reputation for meticulous attention to detail at all stages of our work, an understanding of design and best use of space and a philosophy that views the needs of our clients to be one and the same as ours.

We pride ourselves on not being stereotypical builders. Our clients call us ‘the good guys’ and that has become our motto.

Stratos has a core of loyal clients and almost all of our new clients come through word of mouth recommendations. We reciprocate by being loyal to any client who employs us and hope that a first job creates a customer for life.

Based in Kingston upon Thames most of our work is in the Kingston, Surbiton, New Malden, Putney, Richmond, Wimbledon, Walton and Esher areas. However we have also completed projects in Kensington, central London and the East End.

What we do

  • Builders

    • Extensions
    • Loft conversions
    • Garage conversions
    • Building services
    • Conservatories
  • Bathroom fitters

    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom suppliers
  • Kitchen fitters

    • Kitchen refurbishment
    • Kitchen installation
  • More Services

    • windows
    • electrics
    • roofing services
    • flooring
    • decorating

Customer reviews

4.7
19 reviews
Customer Service
4.7
Quality
4.8
Value
4.7
Sort by
Tennis/Squash Club Shower Area Upgrade
Customer Service
Quality
Value
The works comprised revovation of the male shower and changing area at the club that was built 35 years ago: - Stripping out all finishes and services in the shower area, back to the structure, and installation of: - Ceramic foor/wall tiles, insulated ceiling and glass shower screens/cubicles - 4 Shower fittings, extractor fan, lighting, soap dispensers, etc - Modifications to existing services and cleaning out the existing drain - Making good and redecorations in the changing area. Stratos: - Their quotation was competetive compared with 2 other tenders - Were friendly, easy to work with and had good suggestions for the works. - Agreed the costs of any changes in advance. - Kept the the access and area of works safe at all times. - Completed the works to a very high standard and in accordances with the agreed time scale
Customer in Greater London13/01/2020
Shower/toilet room refurbishment
Customer Service
Quality
Value
Stratos refurbished our existing first floor ensuite shower/toilet. They removed existing sanitary fittings, wall/ceiling/floor/finishes, blocked-up a window and installed a Velux rooflight in the pitched roof over the room. Walls were made good, ceramic floor and wall tiles fixed, insulated plasterboard/skim coat applied to the sloping ceiling. A new glass shower enclosure was installed, together with a toilet, vanity unit, extractor fan, illuminated mirror, lighting and all associated plumbing and electrical works. All works were completed to a very high standard, on time and for the agreed costs. The route to the room and adjacent bedroom were protected and covered at all times and there was minimal disturbance, dust, etc. All at Stratos were friendly, helpful and prompt at dealing with any concerns, queries and the like.
Customer in Greater London25/11/2019
Bathroom refit
Customer Service
Quality
Value
We had a separate bathroom and toilet made in to one room and are very happy with the result. The team were most professional and the work was completed to a high standard. I would certainly recommend Stratos and foresee using them again in the future.
Customer in Greater London13/11/2019
Refurbishment of 4 bedroom and 2 bathrooms & other work- Outstanding!
Customer Service
Quality
Value
I'm fed up of builders who cut corners, do shoddy work, start increasing costs and then are aggressive when these things are pointed out. I therefore used Which Trusted traders to get some quotes to gut and renovate 2 bathrooms and decorate the entire 1st floor of our house including 4 bedrooms. Additionally, to replace our existing vented cylinder/ water tanks with an unvented Megaflo type cylinder and repair and re-tile our front porch. Stratos were not the cheapest but I was impressed with their knowledge, positive attitude and thoughtful suggestions. The reviews on Which Trusted traders were strongly positive so I decided to award the contract to them and I'm very happy that I did. The work has been completed to a very high standard and I would say that our bathrooms are "show-room" quality (the tiling in particular was excellent). They worked very diligently and left the house every evening in a very tidy state. We had a project manager assigned to our project and he was very responsive to our requests. There were some issues mainly with their electrical subcontractor around meeting timing commitments but when I informed Stratos they were replaced and the new electricians were excellent. Overall I can highly recommend Stratos Building Services for the scale of work that we asked them to do.
Customer in Surrey15/10/2019
Absolute nightmare company
Customer Service
Quality
Value
We thought that using a local building company will be the best option. With Trusted Traders we felt this was a good company to go ahead with. In total we had 3 project managers, increased costs of works during the project from estimated 70K we ended at 100K. But now after living in the house we have noticed many defects and mainly our UFH and newly laid porcelain tiles moving . Over 40m2 of tiled floor has cracked grout everywhere and many moving tiles. The owner has promised to fix the floor. 6 months later we are still waiting for this to be done. I shall remove this feedback if the floor is actually fixed. I trust it will.
Customer in Greater London23/09/2019
The trader replied (on 25/09/2019)
During this job, from the start, we did experience a level of aggression towards our staff that we are not used to and the relationship with the customer was, unfortunately, strained. Despite various unusual and irregular practises occurring towards us, we still completed the project to the best of our abilities and in good faith. Any increased amounts spent on the project were items requested by the customer and pre-agreed. It is unfair and economical with the truth to insinuate that we arbitrarily increased the cost of the project. The tiles experiencing some cracked grout: we specifically, in writing and fully evidenced, told the customer not to tile the new screed (solid floor) for a minimum of 40 to 50 days from the date of the screed being laid. The tiling was actually started approximately 14 days after the screed was laid. This was instructed to be done by the customer. The written evidence confirming this has been supplied to Which? We pride ourselves on being honest and decent.
New shower room
Customer Service
Quality
Value
Very professional, worked closely with us in all aspects of the work and we are very happy with the results. We wanted to make some changes as we went which they happily supported. Overall we were very happy and would definitely use again- it’s hard to find good people!.
Customer in Greater London06/01/2019
Transformation
Customer Service
Quality
Value
Removal of downstairs bathroom, removal of wall, flat roof removed and replaced with tiled sloping, French doors fitted. Adaption of downstairs front room to form study, shower/cloakroom and a hall area. Removal of upstairs shower from front bedroom en-suite & removal of corridor to third bedroom to enable larger bedroom from previous middle bedroom and making third bedroom into a large en-suite to it. Re-siting of external plumbing to accommodate the new configuration.
JL19/07/2018
Highly recommended
Customer Service
Quality
Value
We had our bathroom knocked through and reshaped and then all of the plumbing, plaster-work, electrics, carpentry and tiling completed. This was the second time we have used Stratos (they built our kitchen in Spring 2015) and we were just as impressed as the first time. The staff are great: polite, friendly, highly skilled and discreet. All work has been completed to an extremely high standard.
Mrs Hemming, .30/10/2017
Insurance claim repair and redecoration
Customer Service
Quality
Value
The work was done quickly, expertly and to a very high professional standard. I would highly recommend.
John Clarke02/12/2016
Great work!
Customer Service
Quality
Value
I had a few small things to be done in my bathroom. Micky, the plumber was very pleasant and did a splendid job - highly recommended.
Which? Trusted Traders Consumer11/11/2016