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Trusted Traders

Superproof

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb superproof

3.4

7 Reviews

About

Superproof is the trading name of Pestsafe Services UK Ltd.

Superproof is the unique and class leading rodent proofing service that comes with a 1 year guarantee, first time fix and uses no rodenticides or traps

The company is a full servicing member of the British Pest Control Association, National Pest Technicians Association as well as being certified to the new pest management system BS EN 16636:2015

The company is a member of Safecontractor and Constructionline

The company is a member of The Guild of Mastercraftsmen.

Please do not hesitate to get in touch with any questions.

What we do

  • Pest control

Customer reviews

3.4
7 reviews
Customer Service
3.4
Quality
3.4
Value
3.3
Sort by
Do not use - please avoid! Give a wide berth - please spend your money elsewhere!
Customer Service
Quality
Value
Unless you want to pay a lot of money for a service and still have mice! I paid £600 - yes £600 - just over a year ago and it worked well at the start... but just after the year's guarantee ran out the mice came back into the flat! I've now paid a further £360 with Superproof... and the same night the mice were running around the flat! Plus, Superproof left my bedroom radiator leaking last week and staggeringly have refused to pay £90 to fix it... even though they were the only ones in my flat when it 'fell off the wall' on it's own! I have paid £960 and they wouldn't even pay £90 to make good the damage. The worst customer service, please find another company to solve your mice problem, this company is more like SuperSwiz.
Customer in Greater London08/05/2019
Let me down last minute
Customer Service
Quality
Value
I had an urgent job I needed done and decided to go with Superproof based on other reviews. The company gave me a formal (and competitive) quote based on photos and confirmed the quote. However, when they finally attended - two weeks later despite my urgency - they arrived at the property only to announce that their quote was too low and that they'd need to charge much more for the work. I was in a great rush to get the job done, but they said they would need to schedule an appointment on a different day just for someone to come back and tell me how much more they would need to charge me, and that the work itself couldn't be scheduled for a further week after that. There was absolutely no acknowledgement of any inconvenience caused or responsibility on their part for misquoting me and making me wait so long. The only thing they offered as a concession was to attend 'for free' to tell me how much they were going to raise their initial quote by - a visit that they purportedly usually charge hundreds of pounds for. I'm not sure how the company justifies such a charge or who would ever pay it, but it was certainly no help to me: I simply lost three weeks without even an apology from Superproof. Be very careful when getting a quote from them - you may think the pricing seems competitive, but it could change even if you received the quote in writing.
Customer in Greater London20/03/2019
Recommended
Customer Service
Quality
Value
Blocking all the holes that pests were using to get into flat.
Emma shumba, .14/06/2018
Beware the “survey” fee.
Customer Service
Quality
Value
Unfortunately I had a bad experience with this company. The £240 “survey” did not include the investigation that had been promised on the phone. The quote following the so called survey was much higher than advised on the day and was not broken down, despite requests. This meant it was unclear how the charge had been calculated and exactly what would be included. Very disappointing as their approach to pest control through proofing, is such a great idea.
Sarah Bowen21/12/2017
Very Good
Customer Service
Quality
Value
I found this company to be extremely helpful & understanding . They were thorough & left no mess
Which? Trusted Traders Consumer04/11/2016
Really helped us
Customer Service
Quality
Value
We were in desperate need of Pest Control for our property and Gulliver was able to assist efficiently and quickly, we couldn't be more grateful!
Which? Trusted Traders Consumer08/10/2016
Great service, happy with the results
Customer Service
Quality
Value
I had a complete mouse proofing treatment for the whole of my house. I felt that the workman was very thorough and methodical in his work. He came first thing in the morning around 8am and left approximately 7pm. Every hole and entry point into the house was located and sealed. I was very happy with the work and as yet have not seen any evidence of mice in my house.
Which? Trusted Traders Consumer12/02/2016