We received a competitive quote for a replacement boiler for my mother who is 90 and lives alone . The job was carried out within 2 weeks and completed within a couple of days .... yes there were a couple of issues along the way but the excellent service given by Indy Grewell and T&S heating engineers far outweighed the issues . My mum is now as snug as a bug in a rug !

We had several problem with the heating system they have installed, the communication via office staff /management is shocking, several times we have promised a call back, it never happened. There was always some poor excuses.

I paid £60 call out fee for T&S to come and fix a leaking boiler. The engineer who arrived late that day misdiagnosed the problem so that when a second engineer arrived 4 days later they couldn't fix it. I was then told it would be another 6 days (so a total of 10 days with no heat) before they could come back out. Communication throughout this was woeful - they never phoned when they promised. They quoted me around £500 for the job. Because of the wait I turned to a different plumber who fixed the boiler in 20 minutes and charged me £120! T&S were a total shambles throughout and to cap it off I later received a snotty letter telling me that my payment was overdue! They didn't even do the work. These people used to look after customers.

T & S heating installed a new boiler at a cheaper cost than British gas and although the engineers were okay, the communications with the central office staff were very poor. they left us with a number of problems with our hot water system that we will get someone else in to fix. The boiler works fine but we have two leaks and radiator cold spots in our system. We found that you need to chase the office for dates and very rarely get a call back when they say they will. Very disappointing customer care so we will not be using them every again and would ask others to think twice before using them too. They give engineers too much to do and allow no time to finish jobs 100% to a good standard, company does not appear committed to good customer care and we feel misled by the inclusion of this company within the which trusted traders section. This should be reviewed urgently.