T. And S. Heating Limited

13/09/21 Boiler service, eng reported new 3 port valve req 14 Sept Operative came to change 3 port valve, which he didn't connect properly, and carry out a power flush to the system. He did not flush each radiator, this is required in the process. As he was leaving he said he couldn't empty the whole system as two drain cocks wouldn't open, also one bedroom radiator wasn't hot as he couldn't bleed that radiator, and the TRV on dining area radiator was stuck shut, and to leave the system on maximum to 'sort out the system'. The house became too hot so switched off, and could not restart the heating; call out operative 'fixed' the 3 port valve so we had heating, he also requested a new 3 port valve. 15 Sept Engineer replaced valve and electrician connected it properly. Requested T&S sort out the non working radiators and fit new drain off cocks Many phone calls could not speak to anyone in authority. 5 Oct engineer bled bedroom radiator, he turned off all radiators to try and cleat dining radiator, boiler tripped indicating no flow due to blockage. 11 Oct went to office , promised engineer 13/10/21, he diagnosed same as previous. 15 Oct received a quote of £496.25 to replace TRV and 2x drain cocks, numerous calls promised that they would call back in 15 min, never happened. Many calls and visits to office eventually resulted in a revised quote of £230 + vat to do the work, requested a breakdown of cost. Still waiting for a response. T&S do not want any interaction with public

Getting a boiler from T & S was the worst customer service experience I have ever received from a company, it was a never-ending tale of mistakes and poor service. It started with the quote, I had a long conversation with the estimator about why I wanted a replacement thermostat and receiver but when the installation team arrived they told me it had not been included (it is hard to understand why) and they installed the boiler but left with no working thermostat and receiver. Unbelievably this meant the central heating was on full blast on a summer’s day with no way of turning it off, eventually one of their emergency engineers advised me to switch the electricity off to the boiler in order to stop the heating (and hot water too). I was promised an electrician would arrive the next day to get everything up and running. I stayed home all day but no electrician turned up. I sent an urgent email and phoned (‘no one to help, someone will call when available’), eventually someone phoned after 5 pm (more than 2 days after the boiler was installed) and an electrician finally arrived at 5.30 pm. When the invoice arrived it was more than £500 more than the original quote – what a company. They soon sent a new invoice for the original quote. I sent in a written complaint listing all their mistakes, someone said they’d take personal responsibility for the complaint but after 5 weeks and 3 queries about progress, I finally got a reply which proved they care little about customers.

Unfortunately I had a bad experience with T&S Heating. Had some repairs conducted on my heating system, at the end of the appointment the workman said "run your heating for a couple of days then bleed your radiators again". The following 2 weeks I've been bleeding the radiators everyday because there is still air in the system. They sent out another workman to confirm what I told them, that there was a lot of air still in the system. They then followed it up with a phone call to say I would be charged to have this problem fixed. To sum up, they have left my heating system in an unsatisfactory, problematic condition and want me to pay them to fix it, wish I read the reviews before allowing them into my home. Will be reporting the company to the appropriate authorities.

We received a competitive quote for a replacement boiler for my mother who is 90 and lives alone . The job was carried out within 2 weeks and completed within a couple of days .... yes there were a couple of issues along the way but the excellent service given by Indy Grewell and T&S heating engineers far outweighed the issues . My mum is now as snug as a bug in a rug !

We had several problem with the heating system they have installed, the communication via office staff /management is shocking, several times we have promised a call back, it never happened. There was always some poor excuses.

I paid £60 call out fee for T&S to come and fix a leaking boiler. The engineer who arrived late that day misdiagnosed the problem so that when a second engineer arrived 4 days later they couldn't fix it. I was then told it would be another 6 days (so a total of 10 days with no heat) before they could come back out. Communication throughout this was woeful - they never phoned when they promised. They quoted me around £500 for the job. Because of the wait I turned to a different plumber who fixed the boiler in 20 minutes and charged me £120! T&S were a total shambles throughout and to cap it off I later received a snotty letter telling me that my payment was overdue! They didn't even do the work. These people used to look after customers.

T & S heating installed a new boiler at a cheaper cost than British gas and although the engineers were okay, the communications with the central office staff were very poor. they left us with a number of problems with our hot water system that we will get someone else in to fix. The boiler works fine but we have two leaks and radiator cold spots in our system. We found that you need to chase the office for dates and very rarely get a call back when they say they will. Very disappointing customer care so we will not be using them every again and would ask others to think twice before using them too. They give engineers too much to do and allow no time to finish jobs 100% to a good standard, company does not appear committed to good customer care and we feel misled by the inclusion of this company within the which trusted traders section. This should be reviewed urgently.