Endorsed by
Which
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Trusted Traders
The Gasworks
Opening Hours
Today - 08:00–17:00
- Monday 08:00–17:00
- Tuesday 08:00–17:00
- Wednesday 08:00–17:00
- Thursday 08:00–17:00
- Friday 08:00–17:00
- Saturday - Closed
- Sunday - Closed
About
T.M.West is now one of the oldest plumbing, heating and drainage companies in Leeds. We still have the same ethos and values today that we instilled in the company over a hundred years ago. We are still a family run firm that pride ourselves on value for money, traditional craftsmanship combined with the latest technology, thus enabling our company to offer our customers the very best experience in quality, workmanship and price. Being a privately owned family firm we are small enough to ‘care’ and large enough to respond to “on demand service”, whether it’s a faulty flush, blocked toilet, dripping tap, full bathroom suite, replacement boiler or even a full heating system. We are there to help and advise.
We have an excellent standard of service, with many loyal customers and many testimonials to our credit. Our aim is to give our customers a standard of service second to none. Our engineers are polite and helpful, whilst carrying out their duties in a professional workmanlike manner.
What we do
Plumbers
- Emergency plumbing services
- Water softener installation and maintenance
- Unvented cylinder installation and maintenance
Boiler, central heating and gas engineers
- Boiler installation
- Boiler servicing
- Gas safety testing and inspection
- Gas fire repair and servicing
- Boiler repair
Drain clearance contractors
- Emergency drain clearance service
- CCTV drain surveys
- Drain and sewer services
My work
Customer reviews
Reviews summary
4.3
13 reviews
Recommended
Recommended
by 85% of customers
Sort by
Brillaint
Customer Service
Quality
Value
What a wonderful company! Right from the off I was very impressed. Martin came round to see what I needed doing – a new shower/tiling/bath panels/gas fire installation and gas safety checks. He was on time and a really affable chap. Martin sent me the quote promptly and it was a very competitive price, much better than others I had obtained. After this was accepted the job was booked in. Graham – the plumber assigned to this massive task – was a pleasure to have around (my two children still ask about him!). The job was done brilliantly and even though a number of hitches emerged when the old fire came out, Graham always had the solution. Thanks ever so much, TM West, I’ll certainly be using you again
Edward
Recommended
New boiler
Customer Service
Quality
Value
Big thanks to T.M.West and in particular to Neil. My old boiler packed in yesterday, my new boiler is now fitted and working as promised today. Mrs H will be happy when she gets home from work.
Markhemy
Recommended
Which? Local Review
Customer Service
Quality
Value
Recently had a coal effect gas fire serviced. The gas engineer was efficient and pleasant and a good job was done at a very reasonable price.
bushberry
Recommended
bad service and terrible customer service in my opinion
Customer Service
Quality
Value
After using TM West for more than 10 years. I was absolutely disgusted by how they treated me. I had issues with a boiler which went on for over a year, I had 3 different plumbers from TM West come out to look at it and each one gave me a different diagnosis. I spent nearly £600 with them on repairs that didn't fix the problem, then finally the last repair they did caused my boiler to explode. I was left having to spend another £2000 on a new boiler. When I rang up to complain the boss John Ambler put the phone down on me. Do not use this company, I don't think they don't care about their customers.
DanT123
Which? Local Review
Customer Service
Quality
Value
I used this company to for two jobs at my elderly mother???s home in the past three weeks. They serviced her gas fire and replaced some basin and sink taps. They attended both jobs at the agreed time after setting we set a time to suit with my requirements, they even telephoning ahead on the day. The plumber was professionals, explained the job, talked through problems offered advice. All things that are so often missing when tradesmen do a job. I really could not have asked for a more professional service. Highly recommended. I would definitely use them again
HEELEY
Recommended
Extremely Impressed!
Customer Service
Quality
Value
I was extremely impressed by Mark who installed my Heat Genius system for me. TM West were the installers for the system and I think that they did a really good job. They were tidy, polite and really knew what they were doing. I also asked TM West to change my boiler for me, and they quoted me a much better price than I got from another company locally, and they really knew what they were talking about when it comes to Baxi Boilers. I would always prefer to go for a bigger company as they have a reputation to uphold, and I could not recommend these people more highly. I am really really impressed with how tidy they were and the new boiler has been working a dream since! Thank you Mark, great job well done!
Transon
Recommended
Which? Local Review
Customer Service
Quality
Value
Very disappointed. Our boiler started playing up at the beginning of the week and so I booked an engineer to come out on Thursday 18 December. I had managed to keep the boiler going and the house was warm and we had hot water. He came in started to examine the parts of the boiler to see what was wrong, when he finished we had no heating. I explained that it was our only heating but he left saying we needed a new boiler and would get someone to send us a quote. Not long after he left the hot water stopped. I telephoned their office who said they would contact him and get back to me. The only thing I heard was when I was emailed a quote the following afternoon. I had them the previous year to repair the boiler and initially was pleased and got them back to service the boiler but I don't think their engineer had as when I saw it on 18 December it was full of dust and debris. Very disappointed won't be using them again.
Neil Rhodes
Which? Local Review
Customer Service
Quality
Value
I had a faulty boiler last year over the winter which they fixed with minimal fuss and for a good price. Very professional from my first phone call to turning up when they said they would, to tidying up after the job. Would definitely use them again and happy to recommend them to other people on this site.
Roger Rush
Recommended
Which? Local Review
Customer Service
Quality
Value
Wests have just fitted a new shower and basin in my en suite; the work was carried out by Will, who was very effiecient. Wests gave an excellant service, came on time and carried out the work with the minimum of mess. The price was reasonable, and I would reccommend them to other customers. Alison P
LS26 8PU
Recommended
Which? Local Review
Customer Service
Quality
Value
Attended to rectify hot water failure on the same day my call was made to the company. Reassuringly professional and reliable, so much so that I subsequently use them for boiler servicing. Their staff explain the work that they undertake in plain terms, and provide helpful advice for efficient use of heating.
Peterthrifty
Recommended