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Endorsed by Which? Trusted Traders

Thames Valley Frames Ltd -Independent Network Installer

Profile thumb thamesvalleybifolds
5.0

12 Reviews

Opening Hours
Today - 09:30–18:00
  • Monday 09:30–18:00
  • Tuesday 09:30–18:00
  • Wednesday 09:30–18:00
  • Thursday 09:30–18:00
  • Friday 09:30–18:00
  • Saturday 09:00–14:00
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Independent Network have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Independent Network direct.

About

At Thames Valley Bifolds, we offer an extensive range of home improvement products, all installed by our team of experts.
We are based in Teddington and we're a trusted installer of the highest quality VEKA windows, doors and conservatories.
Our professional and knowledgeable staff will assist you every step of the way, from your initial enquiry through to the installation. Our installations come with Independent Network's 10-year insurance backed guarantee for your peace of mind. To see the range of products we offer, visit our showroom in Teddington.

About Independent Network
Way back in 1996, when the double-glazing industry was in its infancy, a group of proud, hard-working installers, all using industry-leading VEKA products, came together to form Independent Network. An organisation that would let them prove their commitment to quality, craftsmanship and service that is second-to-none.

What we do

  • Glaziers

  • Double glazing

  • Doors

  • Conservatories

    • Conservatory Roof replacement
    • Sun Lounge
  • Roofers

    • Roof Light
    • Roofline
    • Cladding
    • Guttering, fascias and soffits
  • Building construction contractors

    • Porches
    • Canopy
  • Garage door repairs and installation

  • More Services

    • windows
    • window

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
12 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Big thank you for a fantastic service with friendly and efficient fitters.
Customer Service
Quality
Value
Thames Valley Bifolds replaced old wooden windows and stable door in kitchen. They also replaced french windows, front door and some of our old glass units. The replacements were all installed in a very professional manner and we are pleased we still have a nice, new stable door! The wrong colour front door was sent by the manufacturer but TVB quickly rectified it and we didn't have to wait long for the correct one. The installation team were very friendly and courteous, all cleaning up was promptly done. They also took time to make sure we were familiar with all the locking systems on the doors and windows. I would like to thank this company, most certainly would use them again and highly recommend them.
Customer in Greater London Posted on 21/09/2021 , work completed 09/08/2021
Customer focus par excellence!
Customer Service
Quality
Value
The TVF team replaced 11 doors for us, 3x2 French + 5 singles and, TBH, things did not all go according to plan, or go right first time. But that's life, eh? It's how we respond that matters. Despite being let down by suppliers, and one (ex-)fitter having an off day, the commitment to deliver a quality product, to the total satisfaction of the customer, never wavered. All the reviews for Thames Valley Frames that I've seen have been 5-star, and our experience has only confirmed this assessment. Good job Phil!
Steve Posted on 03/07/2021 , work completed 03/07/2021
Good quality service and efficient!
Customer Service
Quality
Value
These guys provided us with a very prompt service when we had an issue with our Origin bifold doors that prevented us from accessing the back garden. They also then serviced the bifold doors a few weeks later and I then also asked them to replace the majority of blown double glazing units at the front of the house. Both Phillip and Darren were very efficient and I have been very happy with all of their work.
Customer in Surrey Posted on 24/06/2021 , work completed 02/04/2021
Replacement Windows
I had 9 windows changed and the service I received was excellent, from the moment Phil came to estimate to the fitters arriving on site. The work was carried out on time to an excellent standard and they left the property clean and tidy. I would recommend them to anyone wanting replacement windows.
Customer in Greater London Posted on 17/12/2020 (Reviewer did not use service)
Satisfied Customer
Customer Service
Quality
Value
I had four wooden casement windows replaced on the front elevation. They were the cheapest of three quotes. The surveyor who came to take the measurements emphasised that after sending the quotation, they would not chase me for business, that it was down to me to contact them, and they were true to their word. Overall a good, polite and professional service, which was responsive and personable, although I had to progress chase twice. It was good to use a very local business, with an experienced workforce, and I would happily use them again.
Customer in Greater London Posted on 24/11/2020 , work completed 04/11/2020
Fabulous doors, an easy process and very expert and tidy installation.
Customer Service
Quality
Value
Thames Valley Frames installed three-piece bifolds, and a plain streamlined window in place of rather fussy French doors and window in our kitchen. It has transformed the room, making it look much bigger and framing the garden perfectly. Philip Owler was extremely responsive and dependable and made very thoughtful and successful recommendations about style, colour etc. Once we made the decision, the doors etc were installed exactly to timetable by Darren and Guy, who were absolutely first class and worked with skill and efficiency on a baking hot day, and left everything in an immaculate state. We were able to enjoy a garden lunch with family two days later, with the doors to the kitchen not only looking amazing but providing perfect ventilation in the context of the pandemic.
Maggie Posted on 10/08/2020 , work completed 07/08/2020
Replacement of kitchen doors
Customer Service
Quality
Value
We had a set of old wooden kitchen doors replaced; Thames Valley Bifolds built new doors to the measurements and, despite the intervention of the covid-19 pandemic, delivered and installed them beautifully. Particularly of note was how efficient and considerate the installation team were - polite, helpful, and thorough in cleaning things up after themselves. Most importantly, the doors are great. Only quibble was that there were some minor admin issues getting the quotes in the first place - everything from then on was excellent.
Customer in Greater London Posted on 10/06/2020 , work completed 03/06/2020
Origin Bi-fold, excellent service during the lockdown issues
Customer Service
Quality
Value
We ordered Origin doors and had no idea a lockdown was coming. The team at Thames Valley really supported us and did everything they could to keep our order on track during the chaos of the lockdown. We were so happy to have used a local company and a UK manufactured door, otherwise we'd have been left without info or help for weeks. The installer did a great job and TV were great in chasing the glass even though suppliers were closing etc. In the end they finished on time, a brilliant effort. I highly recommend them.
Customer in Greater London Posted on 09/06/2020 , work completed 15/05/2020
Could not be faulted!
Customer Service
Quality
Value
From first to contact, to completion nothing good service. Quick to arrange visit to survey and then submit quote and professional through out. Would definitely recommend.
Customer in Greater London Posted on 30/03/2020 , work completed 26/03/2020
Installation of bi-fold doors
Customer Service
Quality
Value
TVF offer an expert service and helped us to chose the best bi-folds for our particular space. The job was delivered on time and the two workmen who completed it were both efficient and personable. Would certainly recommend this service to others.
Customer in Greater London Posted on 24/03/2020 , work completed 18/03/2020