After Sales Service - null points
The after sales service from this outfit is terrible. We have had problems with the window boards (cills) being poorly fitted and lifting away from the dwarf walls. An initial repair was attempted but failed to address the problem. We contacted the company again earlier this year, under the terms of their 10 year guarantee, but have had no success in resolving the issue. They have not responded to follow-up emails or a personal visit to the showroom. If there was an option of no stars for customer service that would be the score.
Customer in Swindon
Posted on 25/10/2020
, work completed 27/01/2011
Realisation of a long awaited plan.
We have been considering replacing our old conservatory with a modern efficient one for a long time. When we met Stephen we discussed what we thought we would like, with his professional help and advise we have a new conservatory which we are so happy with. Throughout the process everything we were told would happen did. Jamie and Paul worked through some of the hottest days of the year, without complaint, always polite, friendly and professional a total credit to themselves and the company. We would not hesitate to totally recommend Stephen and his team. Thank you once again for giving us our dream room.
Jean and Paul in Northamptonshire
Posted on 31/08/2020
, work completed 14/08/2020
Recommended
Prompt and professional
We are very pleased with the finished work and at all times the workmen were friendly, helpful and professional.
Hilary, Wiltshire
Posted on 31/01/2019
, work completed 31/01/2019
Recommended
Brilliant job - brilliant team
The build team of Jason and Darren, Jamie and Elliot, Scott and Ben and Jon all overseen by Stephen are to be congratulated on a job well done. Nothing was too much trouble. A few trails and tribulations along the way were professionally overcome. An exceptional team have given us an exceptional conservatory. A big thank you to you all.
Paul, Wiltshire
Posted on 24/08/2018
, work completed 24/08/2018
Recommended
Prompt & professional
The staff of the Swindon Conservatory Centre were always professional & informative. All subcontractors used to build the conservatory were very competent, tidy and courteous. The build was completed on time and to the agreed price.
Raymond, Wiltshire
Posted on 08/08/2018
, work completed 08/08/2018
Recommended
Courteous and skilled.
The trader showed us a good knowledge and offered excellent value and a good deal of patience. Nothing was too much trouble. We would certainly recommend The Conservatory Centre to anyone wishing to have such a building in their garden. Our conservatory work was carried out in the hottest month we have had for years. We were impressed with the professionalism and dedication in getting the work done at such a time. Again, we would recommend the team of workmen who had to carry on. All was completed as promised. This company have a good workforce. Thank you and good luck to everyone.
Cliff, Wiltshire
Posted on 02/07/2018
, work completed 02/07/2018
Recommended
Good Advice
Second time we have used the Conservatory Centre. Both times we have received good advice and service. Reasonably priced and professional service.
Derek, Wiltshire
Posted on 25/01/2018
, work completed 25/01/2018
Recommended
Excellent job
Very impressed with professionalism of the conservatory centre team. Always pleasant and courteous. Ensured project went smoothly - met challenges caused by working on an old property with patience and skill. Would unhesitatingly recommend.
Ian, Wiltshire
Posted on 27/10/2017
, work completed 27/10/2017
Recommended
Great Job
From start to finish this company was brilliant. Everything went to plan although access was difficult. They got on with the work and completed it in the time agreed. I recommend them.
Brian, Wiltshire
Posted on 15/10/2017
, work completed 15/10/2017
Recommended
Absolute Perfection!
Steve and his team are simply brilliant and we had first class service all the way. In an industry plagued by some less than desirable companies, The Conservatory Centre are a shining light. From customer service to pricing to the actual build- totally flawless. Very highly recommended.
MarkAE
Posted on 01/08/2017
, work completed 01/08/2017
Recommended
Brilliant job
Very pleased with Steve and the team who all did a great job. Good communication between everybody concerned and the whole process 'flowed' Extremely well. Excellent end result. Highly recommended.
Barrie, Wiltshire
Posted on 03/04/2017
, work completed 03/04/2017
Recommended
Clearly untypical...
Sadly, got to contradict other reviews. We went for a timber shed. Twice, couldn't find anyone in, phone calls not returned. Finally successful in ordering, delivery promised. Nothing happened. No contact, no info. Rang up, was promised a call back. Nothing happened. Rang again, got a shirty response, then finally a call from the owners, which seemed to promise better luck. Installation agreed, then withdrawn at the last moment - on the promised day! Apparently the shed hadn't been delivered after all, new date in 4 weeks. Looks to us like it wasn't ordered in the first place. Now unimpressed again. We've shelled out £1400 and have nothing to show but another promise. Our faith is waning.
Taizokai
Posted on 07/03/2017
, work completed 07/03/2017
Excellent workmanship
Very pleased with product. Steve Wright professional at first enquiry. All trades persons were excellent and workmanship a credit to each individual. My wife and I would certainly recommend the conservatory centre.
Jeff, Wiltshire
Posted on 03/03/2017
, work completed 03/03/2017
Recommended
Pleasant
Good design. Kept to schedule, well priced sales. Pleasant, professional and friendly work force.
Kate, Wiltshire
Posted on 25/11/2016
, work completed 25/11/2016
Recommended
Excellent result
Very pleased with result.
Brian, Wiltshire
Posted on 14/10/2016
, work completed 14/10/2016
Recommended
Prompt and professional
I am very satisfied with job done by the conservatory centre with special thanks to Mr Stephen Wright for his courtesy and promptness in dealing with any queries.
Brenda, Berkshire
Posted on 25/07/2016
, work completed 25/07/2016
Recommended
Prompt, professional & friendly service
Everything delivered & completed in the timetable given. Constructed to the highest standard by friendly and professional tradesmen. Cost & timetable explained fully in contract documents. Very satisfied with the end result.
Edgar, Wiltshire
Posted on 25/07/2016
, work completed 25/07/2016
Recommended
Excellent teamwork
From the groundwork to the frame erection, plastering, tiling and electrics, the trades from the Conservatory Centre deliver an excellent product in a very smooth operation.
J E, Wiltshire
Posted on 24/06/2016
, work completed 24/06/2016
Recommended
Efficient and Professional Job
Having shopped around for a conservatory company to knock down and re-build our conservatory we decided on The Conservatory Centre as they were reasonably priced and able to arrange the installation in a reasonable time-frame. All the workmen involved were very pleasant and highly efficient - tidying and cleaning as they went. They kept us fully informed as the job progressed and went above and beyond the agreed work installing a step when we discovered the drop from the conservatory to our garden was greater than we anticipated. We are already benefitting from our new conservatory with the nicer weather and we are pleased with the additional fan and light bonus package which came with it. Definitely an improvement on our old one which was freezing in the winter and boiling in the summer!!
VGreen1
Posted on 04/06/2016
, work completed 04/06/2016
Recommended
first class conservatory/first class workmanship
From the first plans sent and positive reviews we had no hesitation we was dealing with a first class company, The conservatory was completed to plan and on time and the tradesmen was very professional tidy and friendly, what a great service and conservatory we are now enjoying, we are very happy customers and cannot recommend the conservatory centre at Swindon enough, Thank you to the whole team for a first class job done it is worth every penny spent.
abbey view road
Posted on 01/06/2016
, work completed 01/06/2016
Recommended
Prompt and professional
This is the second time I've bought from this team. They are helpful, prompt and professional. A great experience from beginning to end hence I'd be happy to recommend him to anybody.
Derek, Wiltshire
Posted on 15/05/2016
, work completed 15/05/2016
Recommended
A 5 Star Company
Having looked around at several conservatory suppliers in our local area, we finally decided to go with The Conservatory Centre. Our main reasons behind this were based on their professionalism, friendliness and ‘no pressure’ sales discussions. They installed in us a confidence that none of their competitors came close to. All the people involved kept us informed every step of the way and from start to finish the teams were courteous, friendly, extremely hardworking and did a very professional job. The end product is perfect and everything we had hoped for. We thought there might be a few teething problems but this was not the case. A month has passed since our conversatory was finished and we are loving every minute spent in it. We would have no hestitation whatsoever in recommending The Conseratory Centre and would like to thank them all for a job exceedingly well done. 5 stars all the way guys and thank you once again.
Chris-Highworth
Posted on 29/04/2016
, work completed 29/04/2016
Recommended
Excellent team of tradesmen
An excellent job from a team of skilled tradesmen. Great organisation/project management delivered on time with no problems/hiccups. Good communication throughout. Overall a terrific job. Highly recommended.
Barry, Wiltshire
Posted on 01/04/2016
, work completed 01/04/2016
Recommended
Conservatory Centre
We are really pleased with our new conservatory. It went up quickly and was ready by Christmas, as promised. it is lovely and warm and any worries that we had were dealt with immediately. I definitely recommend this company.
Which? Trusted Traders Consumer
Posted on 17/02/2016
, work completed 17/02/2016
Recommended
Fantastic service - "brilliant"
We had fantastic service fro all concerned. All people involved were very professional, tidy and cleaned up at all times. We are so pleased with the conservatory. Best thing I have purchased for a long time. "Superb".
Sally, Wiltshire
Posted on 28/09/2015
, work completed 28/09/2015
Recommended
Excellent
Would highly recommend, would definitely use again. Done everything they said and more besides, couldn't fault them.
Paul, Wiltshire
Posted on 08/09/2015
, work completed 08/09/2015
Recommended
Brilliant job
We would have no hesitation in recommending the Conservatory Centre (Wiltshire) Ltd. They provided a fast efficient & tidy service & even went the 'extra mile' for us during a family crisis to ensure the job was completed well within the time-frame. We would definitely employ them again. Their operative were always polite & tidy causing minimum disruption to our working day.
John, Wiltshire
Posted on 20/07/2015
, work completed 20/07/2015
Recommended
Excellent
Very prompt service between quotation and installation. All tradesmen very efficient & tidy. Quotation was very thorough & manager extremely knowledgeable.
Darren, Wiltshire
Posted on 01/07/2015
, work completed 01/07/2015
Recommended
Excellent workmanship
We are glad we chose the Conservatory Centre to fit our conservatory. All of the tradesmen and their workmanship were excellent, polite and communicated at all times. Well done.
Anthony, Wiltshire
Posted on 09/02/2015
, work completed 09/02/2015
Recommended
Reliable and trustworthy
Whole project of conservatory construction very well organised. Professional workforce offered a very high standard with everything. Couple of supply problems quickly rectified. An honourable and trustworthy business which I have no hesitation in recommending to others.
Neil, Wiltshire
Posted on 30/11/2014
, work completed 30/11/2014
Recommended
Perfect planning & performance.
The team provided by the Conservatory Centre were fantastic. We always knew when various workmen or builders would arrive & what would happen next. The conservatory was completed in 3 weeks. It's gorgeous and thanks to them stress free & efficient in all ways.
Marilyn, Wiltshire
Posted on 01/10/2014
, work completed 01/10/2014
Recommended
Brilliant job.
Good team. Worked well, very pleased with result.
Daryl, Wiltshire
Posted on 25/09/2014
, work completed 25/09/2014
Recommended
First rate job
Very pleased with sales, supply and service. Everyone worked together as a team from the start to the finish of the installation of our conservatory.
Graham, Wiltshire
Posted on 16/09/2014
, work completed 16/09/2014
Recommended