10 year old Conservatory. In reply to your letter I can only apologize and confirm that this has been a very demanding year for all businesses that have decided and are able to carry on and keep their doors open for business. We want to look after as best we can our new and our old customers who have ten year guarantees with us. I know you first reported about a bad joint where the board had lifted before lockdown but we have had many restrictions put upon this year over our working practices and we have been trying to obtain a board with the same profile as yours. We have been waiting up to ten weeks to get the current window boards so to get the old profile has been challenging. We have gone way beyond our local suppliers with one failed attempt as we waited ten weeks to receive a batch of boards that were not suitable. With a new supplier we now hope to be able to fulfill this service call with the correct window board by the end of November. As I said to you in the beginning we will fulfil this task even if the guarantee goes out of date. I would like to thank all out patient customers who have all been waiting for service calls this year, our biggest problem has been broken down sealed units that with manufacturing restrictions have taken up to 14 weeks to replace but we are now up to 95% complete on all outstanding work and will do our best to finish all before the end of this year. I apologize once again and thank all our customers who have chosen to work with us.

Apologies. Sadly, our company has suffered some unfortunate events over the last few months concerning timber sales and installations. One of our timber installers left our employment without warning or notice this has caused some upset and we have been trying very hard to find a replacement, The Installation manager that would have been able to take up some of the slack, suffered a serious spine injury which has left him disabled and has meant that he has had to take some time off. We apologised to the customer who simply told us that it is “our problem and not his.” This obviously makes things very difficult when the customer is upset like this, for us to be able to resolve the problem. Considering the Customer was upset we had our managing director call the customer who has offered some compensation for the inconvenience that has been caused by these events. We have now found an installer that is now able to do our installations and we ask our customers for a little patience while we catch up, and apologise for any delays caused by these unfortunate and uncommon events.