Apologies. Sadly, our company has suffered some unfortunate events over the last few months concerning timber sales and installations. One of our timber installers left our employment without warning or notice this has caused some upset and we have been trying very hard to find a replacement, The Installation manager that would have been able to take up some of the slack, suffered a serious spine injury which has left him disabled and has meant that he has had to take some time off. We apologised to the customer who simply told us that it is “our problem and not his.” This obviously makes things very difficult when the customer is upset like this, for us to be able to resolve the problem. Considering the Customer was upset we had our managing director call the customer who has offered some compensation for the inconvenience that has been caused by these events. We have now found an installer that is now able to do our installations and we ask our customers for a little patience while we catch up, and apologise for any delays caused by these unfortunate and uncommon events.