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The First Element

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5 Reviews


The First Element is a professional and experienced hot water and heating specialists provider, specialising in repairs, maintenance and installation of several gas services such as boiler, central heating, fireplace, and gas meter installation including all aspects of plumbing.

Here at The First Element Services, we pride ourselves on offering exceptional plumbing and heating services throughout Gloucestershire. We truly believe that our services are second to none! We offer every client a unique and tailored service that is carefully crafted to meet their individual needs. We pride ourselves on keeping up to date with the latest developments in boiler, central heating, and gas meter technology. This means that our gas engineers are well equipped to handle all your repair, maintenance, and installation needs. You will not be disappointed.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom refurbishment
  • Kitchen fitters

    • Kitchen installation
    • Kitchen refurbishment
  • More Services

    • lpg
    • worcester bosch
    • baxi
    • grant vortex

Customer reviews

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5 reviews
Customer Service
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Old school customer care - the best
Customer Service
I found Gary Durn and The First Element via the Worcester Bosch approved engineers, as we were having serious problems trying to get our heating and hot water system going. Being LPG as well adds to the complexity as to who can come over and I'd been really struggling to get anyone to come out from my normal engineer who services our boiler annually to Worcester Bosch themselves. Everyone was too busy. On Thursday (the system had been playing up since the previous Saturday), Gary was so kind on the phone (despite me being new to him), helping with advice and how to get things going reassuring me about what I was doing etc. However, I was unable to get the entire system up and running and left a rather early morning (anxious!) text on the Friday. We agreed a phone call at 8am. At 8:02am the door bell rang. Gary was there in person. It was incredible and he spent the next 3 hours helping me get the system going again. He was calm, knowledgeable, and an excellent heating engineer. Qualified on all forms of gas, LPG and oil I wouldn't hesitate in recommending him. He clearly cares for his customers and makes time for them when he can. Old school customer care at its best and we look forward to working with him in the future.
Customer in Gloucestershire Posted on 14/02/2022 , work completed 11/02/2022
Endorsement Reference
Customer Service
all facets of installing, connecting an LPG gas fire supplied by another firm. He was scrupulous in ensuring that all aspects of the job met the regulations.
Jim Wilson, Endorsement Reference Posted on 17/12/2020 , work completed 01/12/2020
Endorsement Reference
Customer Service
Malmesbury public conveniences were refurbished. Our work was completed in a timely and very professional manner. The First Element were very friendly and were prepared to 'go the extra mile' to ensure customer satisfaction.
Malmesbury Town Council, Endorsement Reference Posted on 17/12/2020 , work completed 30/06/2020
Endorsement Reference - Service Endorsement
Customer Service
Having located Gary via the OFTEC website, he promptly assessed, serviced and certified our oil fired boiler prior to the sale of our property. Gary's service was prompt and thorough with the added benefit of him being happy to speak with the potential buyer to explain the results of his service and reassure them that the heating system was in good working order.
Neil, Endorsement Reference Posted on 17/12/2020 , work completed 07/12/2020
Endorsement Reference - Reliable
Customer Service
We had a thorough check of all gas appliances plus a full service of the gas boiler for our mandatory landlord certification. We are also having some radiators changed.
Bogbean, Endorsement Reference Posted on 17/12/2020 , work completed 20/11/2020