Fantastic end result, but poor project management & resulting hassle did not meet expectations of premium price tag
Harborne Sash fitted bifold aluminium doors with building work to remove existing concrete pillar and install a steel lintel. We did not have a good experience. There was an ongoing lack of communication. We paid 50% deposit on 2nd October 2017 and had no further communication until December 20th and then only because I chased them up. Timescales for the work were not given in good time, so I was unable to organise other traders to complete decoration. I had to do it myself which I hadn't planned. A request for the next 40% staged payment arrived before I had a start date for the work. I was not informed of their difficulties in sourcing a builder and had only 2 working days notice of the work starting in mid-Feb. The company were then unable to source a plasterer to make good the internal decoration as agreed. In the end I had to ask and pay for a family member to do the work. Several snagging issues after fitting, but to be fair they did sort these out entirely to my satisfaction in the end. It just took a long time and several attempts to get it right. External decoration (included in the quote) took an age to sort (due in part to bad weather). The project finally completed in June, 8 months after we'd paid first deposit, rather than the projected 8-10 weeks. To be fair, they did have the good grace not to request the final 10% payment. End result is excellent, but not sure the frustration and hassle to get there was worth it.