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The Harborne Sash Window Company LLP

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3.0

1 Review

About

We at The Harborne Sash Window Company offer exceptional products and expert knowledge to help you choose the best new windows and doors for you and your home.

Whatever your budget and tastes or requirements, we can find the right solution for you whether you are looking for timber or modern materials such as uPVC.

Our range of products include top performance new doors and windows, shutters, orangeries and conservatories that give reliable lifetime use with long lasting components.

We place customer service as a priority during every step of the process. Our expertise in designing and installing new windows and doors is available to help you create the look and practicality that you desire.

Call, drop by or email for more information and see how we can help .

What we do

  • Glaziers

    • Sash windows
    • Timber windows
    • Stained glass
    • Double glazing installation
    • Window consultants
  • Conservatories

    • Hardwood conservatories and orangeries
  • Double glazing

    • Double glazing installation
  • More Services

    • new window installers
    • door installers
    • shutter fitters

Customer reviews

Reviews summary

3.0
1 reviews
Customer Service
2.0
Quality
5.0
Value
2.0
Fantastic end result, but poor project management & resulting hassle did not meet expectations of premium price tag
Customer Service
Quality
Value
Harborne Sash fitted bifold aluminium doors with building work to remove existing concrete pillar and install a steel lintel. We did not have a good experience. There was an ongoing lack of communication. We paid 50% deposit on 2nd October 2017 and had no further communication until December 20th and then only because I chased them up. Timescales for the work were not given in good time, so I was unable to organise other traders to complete decoration. I had to do it myself which I hadn't planned. A request for the next 40% staged payment arrived before I had a start date for the work. I was not informed of their difficulties in sourcing a builder and had only 2 working days notice of the work starting in mid-Feb. The company were then unable to source a plasterer to make good the internal decoration as agreed. In the end I had to ask and pay for a family member to do the work. Several snagging issues after fitting, but to be fair they did sort these out entirely to my satisfaction in the end. It just took a long time and several attempts to get it right. External decoration (included in the quote) took an age to sort (due in part to bad weather). The project finally completed in June, 8 months after we'd paid first deposit, rather than the projected 8-10 weeks. To be fair, they did have the good grace not to request the final 10% payment. End result is excellent, but not sure the frustration and hassle to get there was worth it.
Julia R 27/08/2018