I am a massive fusspot with high standards yet Ross at The London Stove Company managed to exceed my expectations. He was extremely patient and answered (literally) dozens of questions about stoves, energy efficiency, size of stoves, different manufacturers, different types of fuel, best place to buy logs etc. He also gave very good advice that was obviously based on lots of experience. When it came to having the stove fitted, Ross offered a selection of dates. Once we had agreed on a day, he was reliable and turned up exactly as promised. He tried his best to minimize mess, which is difficult, because it turns out that having a stove installed is a messy process! However, our new Charnwood wood burnerlooks fabulous (I was worried it would not be the right size for the aperture but, just as Ross promised, it looks great) and we are totally thrilled with it. I should have had one fitted years ago! Many thanks Ross, you did a great job and we are even looking forward to the winter now!

We hired Ross to remove an old vintage wood burner, open up the covered fireplace and install a new wood burner with hearth. He was highly responsive and communicative throughout - it was very easy to work with him. We were never waiting on a response and he kept us updated from quote to completion. The quality of the job was excellent and the whole team were very courteous throughout their time in our house. I wouldn't hesitate to recommend him.

We have been very impressed with Ross and The London Stove Company. Very professional, knowledgable, on time, clean and easy to deal with. Very patient dealing with lots of questions we had when choosing our stove. We are very impressed and would highly recommend Ross and his team, they did a great job. We are delighted with the end result!

The London Stove Company has been very helpful in finding a solution for making the chimney for a new woodburning stove work, where other companies advised us it was not possible. The LSC is professional, reliable, efficient and a pleasure to work with. They delivered a great new fireplace. Ivanov Versteeg Architecture London

We are really enjoying our stove and it looks great in our room. Ross and his team were very organised, punctual and clean and answered all of our queries. I would highly recommend them.

Ross and his team are excellent. Would have no hesitation in recommending them to anyone. Clearly very experienced, and helpful advice while planning the work. Great attention to detail and professionalism. Delighted with the quality finish. Thanks very much!

Ross and his team were amazing. A short-notice order delivered before Christmas with the minimum fuss and zero mess. He's also a lovely guy, full of ideas and tips. I've already recommended him to my sister and would recommend him to anyone else that asked. Massive thumbs-up from us.

Ross was really helpful from start to finish. He went the extra mile and picked up a stove we had ordered from a third party to bring it to our house. He came when he said he would for site surveys, hearth templating and installation and was easy to deal with. He worked hard to make sure the stove was correctly installed and liaised with my builder. I would highly recommend him.

From the first moment of enquiry through to the completion of my job, this company gave me back belief in workmen; Ross was my first point of contact and not only did he turn up when he said he would but during the estimate, he offered sound advice in a friendly professional manner, which made me want to book him there and then. Now most people would take advantage of that but not this company. He went to the trouble of sending me some further links, so I could really ensure that the stove I picked and would have for many years to come, was really what i wanted...and you know, he was so right...I picked something completely different from the one I had hastily wanted to order the minute he came round! Installation date was booked as soon as they knew when my stove was due in; I was kept informed at every stage. On the day of install, this company was on time, respectful of my property inside and out and completed my job in the time they said they would. My father of 80 years, is not impressed by much but this company had his seal of approval. I was working on the day but they sent me a photo on completion because they knew how excited i would be to see it - a nice touch. I can more than highly recommend this company..you will not be sorry. Professional, friendly, respectful and oh yes, competitively priced