The Mint 2 Mint Group Limited - Samsung Service Centre

This company has the worst customer service I've ever experienced. I paid the labour fee, a spare part fee, had countless phone calls and had to move my own schedule around to make sure I was home for the engineer and still ended up with a broken washing machine almost 6 weeks after my initial call. There is no consistency in the policies they convey to the public. They sent two different engineers - both of whom said two different things. I felt like I was given the run around by this company and am honestly surprised how they get any work done. During my first appointment the engineer didn't turn up (there were no calls or emails), during my second appointment, the customer service rep processed it incorrectly on their system so again nobody turned up. On my third visit, I was told I had to buy a part. On my fourth visit, a different engineer came and said I actually needed another part. On my fifth visit, the first engineer came back and said yet another part was needed. After much back and forth I managed to get most of my money back. The time wasted on this has been ridiculous as I could have just bought a new washing machine weeks ago.

The engineer, Kashif, was highly professional, offering helpful and courteous service with excellent communication throughout the repair process, ensuring everything was clearly explained. I am very grateful for the excellent service and the fully functional washing machine.

Hi, I just had a visit from the engineer David at my property to look at my TV. I would like to mention that the engineer tuned up on time and I was very pleased with the Investigation. David was well mannered, cared for my property and my requirements for wearing a mask. He answered all my questions and explained all procedures going forward with detail and made sure I understood everything. Very pleased with the service so far, as a part will need to be ordered and a second visit will need to be booked. Would much appreciate if David can make the 2nd visit.

2 failed appointments and on the third appointment the engineer scratched my 6 week old cooker hood in numerous places and when I pointed this out he denied it. I then showed him a video I took of the cooker hood before the appointment and he was apologetic and advised the damaged cooker hood base would be replaced. He also scuffed the walls where he worked on it. Next comes dealing with Mint. Horrendous customer service is ingrained here. They said they would come back within 3 days, but didn’t. They then said it would take a further 3 days and when I chased they said they couldn’t give me a timescale and the manager and director won’t speak to me. I have spent hours complaining to Samsung, and it was escalated to the highest level president complaints at Samsung and Mint then denied causing any damage to the cooker hood or my walls. Samsung have made Mint replace the cooker hood because I had a video showing it in perfect condition before the appointment. But Mint wouldn’t repair the damage to my wall as I had no evidence. Samsung have therefore covered the cost of the damage to my wall. Before allowing this absolutely dreadful company into your home, photograph and video everything. There are other similar reviews of this company. Mint are an utter disgrace and Samsung should be ashamed of allowing them to service their warranty.

I’ve used this company twice and both times the response and service has been brilliant, I couldn’t ask for better. Have to say that each person I dealt with was lovely to deal with, helpful, understood my concern with the appliance and responded quickly to resolve the issue. Big shout out to Dan and Kevin Steele and Shannel in the office.

Professional and informative. Washing machine repaired in good time . Arrived on agreed time. Explained repairs and tested to see that all was ok.

First cancellation, they didn't even call to let me know they weren't coming Second time, they didn't have the part they needed (without ever having seen the part) Third time, engineer's sickness. One month without a washing machine with kids. Waste of time.

Had an employer named Sam fix my machine Very friendly, did the job fast, did a diagnostic test too. Although it is of course his job, he left the place neat, put my machine back in place and tested it. Thanks Samsung, for partnering with good firms like this, I can't fault it!

Long waiting time to get the repair man out to your place Rude repair man, rude people on the phone Finally, I ended up ordering the part from them and do it myself Paid £15 for postal services today is the 3rd day I have received nothing yet they never shared any tracking details We are without a washing machine for 25 days now There are kids under 5 and elderly in the household they didn't give a monkey about it This piece of Samsung rubbish was bought in September 2021 so not even 3 years old for £450 never registered for extended warranty which is my fault Visit charge was £144 part £60

Thanks too Kevin for coming out and fixing my washing machine on time and brilliant job and very courtesy thank you very much