The Window Centre (South West) Ltd

On the 25th August 2021 we ordered 4 doors and paid deposit of £950 which we were told would be ready about end of october early november i phoned about 14th november to ask if ready and told salesman had family problem and should have been in touch as 2 doors due to size could not be got we picked new doors with fitting date of early march but they have never been in touch and do not return calls which is a worry. Phillip Goodall.

We were very pleased with the patio doors that were installed quickly and efficiently during the morning. The two men were friendly and took great care to ensure carpets were protected, and any mess cleared up. We have used this firm before and weren't disappointed this time. The salesman is knowledgeable, efficient and friendly. We have known him for a long time, so it is nice to have continuity and gives confidence.

Bay and bathroom window installed, service excellent. The workmen were friendly, efficient and professional. Good job done from start to finish, even had a follow up call from the office to check that we were happy with everything (nice touch Window Centre) We will certainly use the Window Centre again. Thanks to all involved.

We had double glazed windows, new doors and cladding installed by this company. The work quality has been terrible with several call backs to try and rectify the work. The front door has leaked several times and again last night hall was flooded. The front window had to be changed after hairs found inside glass. The company failed to insulate correctly behind cladding and had to come back several times to try and sort problems with this, the cladding has now bowed due to poor installation. Work started November 2020 and we still have problems. They have tried to blame manufacturers, however, after recent inspection by a manufacturer it was found the door frame was twisted and not fitted correctly. The Window Centre do not use their own fitters and contract the work out. Recommend you do not use this company. We thought we could trust them with being Which? Trusted Traders. I have had to put a completion date in to submit this review, however, work is not complete. There are still many repairs required.

I cannot praise this company enough. We had a new front door fitted which we designed ourselves from the many designs on offer. The representative at Trago Mills was extremely helpful, they came to measure the door within a couple of days and it was fitted a couple of weeks later, earlier than expected. It was less than half the price of most other quotes and included, letterbox, door handle, knocker and all the security locks and is guaranteed for 10years! What more could you ask? I don't often write reviews but this company deserve to be acknowledged for their excellent service.

Everyone was helpful, extremely pleasant from sales, to measuring and fitting. Quick, efficient and reasonably priced and hardly any mess at all...well done to this great team and thank you!