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Endorsed by Which? Trusted Traders

Thomas Casserlys (Shropshire)

Profile thumb shrewsbury removals storage
4.9

24 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

What makes our traders different?

Removals is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with removal businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

About

Britannia Thomas Casserly’s Removals Company is a family-run business based in Oswestry. Having been running for almost 80
years, we’re proud to offer a range of removal services including storage and international moves.


Our location means that we can cover large parts of Shropshire and mid-Wales, as well as the surrounding areas. However, we can cater to your removal wherever you’re going and often help out with international removals. We can arrange shipping of your items and will liaise with our overseas partners to ensure everything goes smoothly.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • document storage
    • confidential shredding
    • self storage

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
24 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Professional home moving service
Customer Service
Quality
Value
Excellent home moving service at a competitive price, trying their best to accommodate all move dates at short notice. All staff were friendly and respectful, taking care of both belongings and the properties that were being moved from/too. Also used their storage facilities and they made themselves readily available during the storage period to allow access to stored items.
Customer in Shropshire Posted on 23/12/2021 , work completed 21/12/2021
*Organisational Excellence/GreatTeamwork
Customer Service
Quality
Value
From the first visit from them we were put at our ease. In the period before this visit and the projected move, because we were downsizing we sold quite a significant amount of our furniture. We were revisited for a survey and subsequent reduction in the cost. The team that moved us were efficient, sensitive to our needs and really helpful. The whole experience was made less stressful than expected, in 6 hours the whole process was completed successfully. We can highly recommend them.
Customer in Shropshire Posted on 23/12/2021 , work completed 10/12/2021
A Very Successful Move
Customer Service
Quality
Value
Three day move from Shropshire to Gloucestershire. The whole process was extremely well handled from when Martin first visited us to quote. then Caroline dealing with the admin/scheduling and finally right through to landing in our new home. The hard working team of "lads" doing all the heavy work was admirably led by Ben - an example of a young man who did everything asked of him in a polite and patient manner. Congratulations to everyone at Thomas Casserlys.
Customer in Shropshire Posted on 28/11/2021 , work completed 18/11/2021
Excellent service from office to van
Customer Service
Quality
Value
Moving house is always a nerve-racking time but employing Thomas Casserlys to move our house belongings was definitely the right move. Nothing was too much trouble, always made very welcome when phoning the office, very helpful at all times. If we were pleased with the office end of the operation then the guy's who turned up to actually move us were absolutely wonderful, nothing was too much trouble for them, polite, friendly and absolutely brilliant at their job, so, so pleased we phoned Casserly's. Thank you for making our move so easy.
Roger in Shropshire Posted on 07/11/2021 , work completed 31/10/2021
Complicated House Move
Customer Service
Quality
Value
Casserleys were extremely flexible during our move. Our initial move date had to be cancelled due to a withdrawn sale. Our deposit was returned with no problem. When the sale went through Casserleys were able to bring forward our move out date so that we just avoided lockdown. Our furniture was kept in store while we found another house and we eventually managed to complete our move on 11th March. Casserleys managed our rather difficult access via a small bridge in a cul de sac with little turning space. The office staff were always helpful and our move went very smoothly under the circumstances thanks to the staff at Casserleys. I would certainly recommend them and would use them again, although I don't plan to move again any time soon.
Customer in Shropshire Posted on 18/03/2021 , work completed 11/03/2021
Excellent work with the minimum of disruption and fuss. carried out by an experienced team.
Customer Service
Quality
Value
The team, led by Andy, Richie, Matt and Luke turned up on schedule and immediately set to, clearing The Old Church House followed by The Old Rectory and loading the small vans (a good choice) which were more manoeuvrable within the confines of the driveway. Everything was carefully stowed and covered, where appropriate, in the vans and they were on their way in three hours. They were waiting for us at our new address at 2pm and soon had everything unloaded and put into the rooms, garage or garden shed, as directed. We were very impressed with the teamwork and expertise exhibited by four young men, who seemed very happy in their work, under the direction of Andy. Thank you Britannia (Thomas Casserlys) for a job well done! We are gradually emptying the boxes and wardrobe boxes, which are being stacked ready for collection in our garage. We will notify you when all have been emptied and are available for collection.
Trevor in Shropshire Posted on 16/03/2021 , work completed 08/03/2021
No problems
Customer Service
Quality
Value
The men arrived on time, worked fast and efficiently despite extreme heat. They were friendly and courteous throughout. I have no complaints.
Customer in Shropshire Posted on 08/06/2020 , work completed 28/05/2020
Excellent job done.
Customer Service
Quality
Value
The guys from Thomas Casserley arrived right on time. They looked smart & professional & were friendly.They had a quick look round then started to move items into the lorry. They only had to ask a couple of questions but apart from that they got on with it quietly & calmly which seemed to rub off on me, the stressed home owner! At the other end, they used their common sense as to where to put things particularly odd things like tools & garden furniture which they managed to squeeze into sheds! I had two family members unpacking and it was all done by 7pm! Can’t thank you enough for the efficient service, will recommend you to anyone I know who’s moving house in the future. I think it’s beneficial for inspecting the job prior to the move, I’m sure it helps things run smoothly from the movers point of view.
Customer in Shropshire Posted on 25/03/2020 , work completed 06/03/2020
House moving from Yorkshire to Mid Wales
Customer Service
Quality
Value
A removal team which went beyond expectations to make this a problem free removal. Access to boxes from their depot before the move was really helpful. The movers were always on time, paced themselves and solved any issues with practical and time saving solutions. Because of the narrow track at both ends of the move, a tranship method was employed to good effect. The movers always handled my belongings with care and attention and the packing of the vans was first rate. The process of unloading everything in the right places at the new house was fast and effective. It was a good decision to use Thomas Casserleys and I would certainly recommend them to others Thanks
Customer in Powys Posted on 11/02/2020 , work completed 06/02/2020
Friday the 13th Success
Customer Service
Quality
Value
Despite having to choose Friday the 13th as the date for moving out of our old home, and a delay until the following Tuesday before we could move into our new home, everything went to plan. The guys doing the move were excellent, efficient and very cheerful. The office staff were also very helpful, when we needed to make changes to the date of moving in. I wouldn't hesitate to recommend this company to my friends.
DaveTheBook Posted on 27/08/2018 , work completed 27/08/2018