Thomas is a great tradesman, but you need to be clear about what you expect at the beginning. Thomas came to replace a macerator toilet for us, replace the glass of our shower, and fix the shower control. He was nice and came reasonably quickly. However he doesn't have a car so wouldn't bring parts, and wouldn't order them for us either. He said get a macerator of any size. When the job was finished he charged us extra because the macerator was large for the space and took extra time, and he didn't fix the shower control. The finish on the job was absolutely fine, but he left all the waste in our garden, including the old macerator and the old glass shower enclosure. I was surprised that he didn't tell us he wasn't going to dispose of any waste, so I rang and he offered to collect the glass for an additional £50. I agreed and he said he would be in touch. He never came or rang and I put the glass aside. I left it since then, and recently got back in touch to see if he would come and remove the glass. He became fairly angry and said he couldn't remember the job, although he remembered doing a very good job on it. He said he could send someone for £70 this time (which is the same price as commercial bulky waste collection) and that that was half price! Anyway Thomas, I am very sorry for not reminding you to come and finish the job. I hope you calm down soon.