We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by

Which

?

Trusted Traders

Tiling Solutions London Ltd

Logo on white
Profile thumb profile image t

4.9

55 Reviews

Organisations and Awards

Apr 2019

About

Our business rules are based on customer satisfaction and trust, everything that aims to improve it is our gain and challenge, and we do our best to make this clear to the end of any kind of job.

As well as our website above, we have 2 other sites you can view information about our business, and these are:

https://tiling-solutions-london-ltd.business.site/

https://www.checkatrade.com/TilingSolutionsLondon/

Rosen Boyanov

What we do

  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Accessible bathrooms and showers
    • Wet rooms
  • Kitchen fitters

    • Kitchen installation
    • Kitchen refurbishment
  • Tile fitters and showrooms

    • Bathroom tiling
    • Floor tiling
    • Kitchen tiling
    • Tile showroom
  • More Services

    • full bathroom and kitchen refurbishment maintenance repair

Customer reviews

4.9
55 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Internal layout change and new kitchen fitted and tiled
Customer Service
Quality
Value
Rosen and his team demolished several internal walls and fitted beams, and knocked through the back wall of the house to fit bifold doors. They also moved the downstairs toilet, fitted a new kitchen and tiled and decorated throughout. The work was completed to a high standard and also in line with budget. Rosen was always open about costs and we feel really pleased with the work carried out. Would definitely recommend!
Customer in Greater London14/11/2019
Quality work, and reliable service
I’ve used Rosen twice now (On 2 bathrooms) He turned up on time and did the work to a high standard. It’s also worth noting he did some very elaborate herringbone patterns for us and they look great. Highly recommended.
Customer in Greater London26/09/2019 (Reviewer did not use service)
Brilliant work on complicated tiles!
Customer Service
Quality
Value
Rosen laid the tiles in our kitchen. They were very tricky ones and he did a splendid job, they look absolutely amazing. My knowledge in laying tiles was very limited and he explained the process well. Would highly recommend him.
Cecile - Customer in Greater London21/09/2019
Professional delivery
Customer Service
Quality
Value
I required the laying of tiles in my garden. The surface needed a lot of preparation. Rosen and team acted professionally. They turned up and just got on with the job. No hassle. Always responded to questions. Fixed price that didn’t change. I would definitely recommend.
Customer in Greater London04/09/2019
Quality Job, great price
Customer Service
Quality
Value
Rosen completed some work for us in a bathroom plus jobs around the property. He partly retiled the bathroom cleaned up areas that looked beyond repair some new fittings were fitted. He also did some minor paint jobs and repair work around the rest of the flat. His work was excellent, of a very high quality, most of all his price was fantastic, the quote he gave did not change despite me asking for something extra to be done. I wholly recommend home and look forward to using him again in the future.
Daniel, Lewisham11/08/2019
Work well done
Customer Service
Quality
Value
Rosen and his team completed four small projects: shower room tiling, kitchen tiling, painting indoors and out of doors. All work was to a high standard and completed on schedule. Care was also taken carrying materials through the house and removing old tiles, dust sheets etc. after work was finished. Rosen kept a close on proceedings and his men were well mannered and polite. Would we use this firm again? Yes!
Customer in Greater London10/08/2019
Fantastic bathroom renovation - attention to detail and on time
Customer Service
Quality
Value
We contacted Rosen to completely overhaul our bathroom: Installing underfloor heating Tiling floor and walls Painting Building out to create a recess in the shower, a recess for the towel rail and to house the cistern Installing a walk in shower Installing new toilet, basin and bath and lighting He did a wonderful job and talked the project through with us first, working with ideas and sketches we had. The whole thing was completed on schedule and to budget. We would definitely use Tiling Solutions again, and in fact he has also tiled our kitchen and hallway, another great job. I can't seem to upload photos of the work here, but if I could I would.
Customer in Greater London08/08/2019
Extremely reliable, excellent workmanship
Customer Service
Quality
Value
Rosen has done lots of work for me - tiling in my loft bathroom, tiling in my toilet, installing a brick wall in my bedroom and, most recently, his company did a beautiful black and white Victorian path. I have always found Rosen to be very professional and he and his team take a great pride in their work. He always sticks to his quote and has no trouble going the extra mile. I have always found his team members to be courteous and extremely hard-working. If ever I need work done now, Rosen is my first call. He has a friendly attitude and he is very efficient and trustworthy. I have already recommended him to several of my friends. He’s a good guy 😊😊
Customer in Greater London01/06/2019
Great Job
Customer Service
Quality
Value
Tiling Solutions have just re-tiled my bathroom and did a great job. No fuss, explained clearly what needed to be done as opposed to what I thought was needed, did exactly what was agreed and in time. Big thanks
Customer in Greater London17/03/2019
Excellent work
Customer Service
Quality
Value
I had a bath panel tiled and the workmanship was excellent and they arrived on time and worked efficiently
Customer in Greater London07/01/2019
Clean, tidy, great work and attitude
Customer Service
Quality
Value
Rosen replaced a water damaged plywood wall from a leaky shower, and tiled and grouted afterwards. He was incredibly clean and tidy and took a lot of care with his work. I had a few minor issues a few weeks later that he came out to fix straight away, free of charge with no fuss. Communication was very easy — friendly and pleasant at all times and he was always quick to respond when arranging timings etc. I’d strongly recommend his work. Thanks!
Joe Phillips01/11/2018
Great work and attention to detail
Customer Service
Quality
Value
Ros and his team have just finished the renovation of my house, including installing a complete new bathroom, painting & decorating throughout, and building cupboards, wardrobes and shelving units. The work was completed to a very high standard and with great attention to detail throughout. The team were incredibly hardworking, and clearly take pride in what they do. I would definitely recommend them and use them again for my next project.
OMLondon14/10/2018
Kitchen floor tiling
Customer Service
Quality
Value
Rosen and his team have just tiled our kitchen floor, all completed on time and to the exact quote, we are happy with the end result, the work is to a high standard, friendly, trustworthy and cleaned up afterwards, a special thank you for Serge who did an excellent job. It was a pleasure using Tiling Solutions London Ltd for this job and we would highly recommend their services.
Ilari12/10/2018
Just fantastic!
Customer Service
Quality
Value
Ros and his team refurbished our two bathrooms, as well as redecorated our living room, hallway and bedroom. The house has been utterly transformed! They worked until late, and played close attention to detail. Ros was able to overcome some hurdles we faced throughout the job and just got on with it. He is very experienced and was able to give good advice to us. I am already planning to hire him for our kitchen renovation as I trust he would do a fantastic job.
Primala11/10/2018
Excellent work
Customer Service
Quality
Value
Asked Rosen to replace cracked tiles in shower room - he was quick to quote and very reasonably priced for what was a fiddly job. His work was incredibly neat and tidy and the results are impressive. Would happily recommend and will contact him again for future works.
JuliaW01/10/2018
Great work & communicatoin
Customer Service
Quality
Value
I needed re-grouting and wanted it fairly last minute. They were able to quote over email and do the work all within 48 hours. They communicated well and were able to do so way past working hours too.
mark_s15/08/2018
Happy customer
Customer Service
Quality
Value
Rosen and his team replaced old floor tiling and decorated a bathroom. He also did a couple of odd jobs. We found him knowledgeable, efficient and highly skilled. We appreciate all the hard work that was put in. Highly recommend and will definitely use him again.
Litvin02/07/2018
Skilful and Hardworking
Customer Service
Quality
Value
First time we have used Rosen to repair cracked floor tiles. He showed great skill in removing and replacing our porcelain tiles. He worked unhurried taking meticulous care to attention and detail. He has done a brilliant job and we are 100% satisfied. We will keep him for all future work.
Which? Trusted Traders Consumer02/07/2018
Tiling and Floor levelling - East London
Customer Service
Quality
Value
This is the 2nd time I have used Rosen and his team which goes a long way for a recommendation. He has always been easy to get hold of and very professional throughout. I changed my mind a few times throughout the job as circumstances changed and Rosen was always accommodating, helpful and willing to offer advice from his wealth of experience. I would definitely recommend to a friend or neighbour and will continue to use him as and when needed. Overall nice guy, comes up with the goods and responsibility priced.
Mark Shepherd, .14/06/2018
Handled complex tiling brief
Customer Service
Quality
Value
Rosen attended our home to understand a complex brief to create a herringbone tiling design in our kitchen using cracked glazed tiles. Rosen understood the need to seal them and even offered us a trade discount for purchasing the tiles. They look beautiful, we are happy with them. He even undertook an additional task, that we had not asked for initially and was flexible to do this, which we really appreciate. He got on with the work, without noise of disruption. The mess was cleaned up, which is refreshing, as sometimes builders can leave the place in a state. Pleased with work to date.
Lisa H23/05/2018
Nice Job, Very happy
Customer Service
Quality
Value
Rosen and his team did a nice job of my bathroom. All as quoted and no issues. He came up with some good suggestions to improve what I had in mind and I was very pleased with the result.
Alexander09/05/2018
Bevelled Metro Kitchen Tiling Job
Customer Service
Quality
Value
Ros and his team did a fantastic job stripping then re-tiling our kitchen. All lovely, friendly people and cleaned up nicely afterwards. Vince prepped the walls brilliantly and filled in where the electrician had previously fitted a cable. He also completed a perfect painting job afterwards. The bevelled metro tiles weren't easy, especially in a small kitchen. Valentin did a brilliant job thoughtfully figuring out the design and into and around the window alcoves and carefully cutting the most awkward shapes to make it look good. We're delighted with the work and would definitely use them again, and recommend.
sally27/03/2018
Retiling damaged floor
Customer Service
Quality
Value
Tiling of kitchen floor damaged by leak. Excellent work - turn up on time, clean and delighted with finished floor.
Which? Trusted Traders Consumer24/03/2018
Great quality work - would highly recommend
Customer Service
Quality
Value
Rosen boxed in some pipes in the kitchen for us and did a very neat job. He also fixed a leaky shower. His work is first class. He worked hard, tidied up neatly, and charged a reasonable price. I will be certain to ask him to do other work in the future.
Penelope Jones27/02/2018
Great quick work. Punctual. Very very satisfied
Customer Service
Quality
Value
I needed a very small tiling job so very hard to find someone for that. Rosen was a great help because he fitted in the job and was brilliant at letting us know when he would be here. So delighted with his work etc., that we shall go back and ask him for major work in bathroom in autumn.
Susan Healey15/02/2018
Fantastic service !
Customer Service
Quality
Value
I had a leak in the central heating system in my ground floor flat for over two years. British Gas with all there thermal imaging nonsense could not find the fault. The original plumber and his team could not find the fault. However, Rosen within 15 minutes of entering the flat suspected exactly where the problem was and prepared a detailed quote a few day later. A week after that he came to do the job and he was SPOT ON as the leak was exactly where he said it would be. He fixed this all within a day ( replaced all pipes, replaced the floor and re-tiled the affected area ) Very professional and very impressed.
nadeemiqbal12324/01/2018
Many Jobs over last three to four years
Customer Service
Quality
Value
Ros has done lots of jobs for us over the last three or four years. They have all been carried with top quality results. His knowledge and expertise and input has always been of great assistance in how to deal with and complete the jobs. His extra work force have been equally helpful and contribute to the job and a pleasure to have around the house. We have often left him alone whilst working in the house and left him to access the property on his own as he is most trustworthy.
Alex Denholm, Alex Denholm23/11/2017
Reliable and high quality
Customer Service
Quality
Value
Recently had a shower fixed and was very pleased with the job. I asked Rosen to take out and refit a whole new bathroom, based on the quality of the first job. He went out of his way to come at times which suited me. The work is excellent, was completed much quicker than I expected and finished to an extremely high standard. If I had any further work to do, I would not hesitate to use his services again.
Gareth Wynne - Jones12/11/2017
Thank you -lovely job
Customer Service
Quality
Value
Thanks so much we had a leak problem and Rosen was brilliant, communicative, responsive, quick. He offered us options and then came round after a no doubt long day. Did a super efficient and tidy job. The work is great looks really nice and very reasonably priced. Thank you!
BigCorny 20/10/2017
Great work - really pleased
Customer Service
Quality
Value
Rosen has done a great job - i called him in when my first plumber had made a mess of things and so my trust levels were low but he did what he said he would, when he said he'd do it - and the work is to a high standard. Plus he communicates! He explained what was going on and why. I wouldn't hesitate to use him again.
2011-02-18 17:15:20.15714/10/2017
Excellent, Excellent work on bathroom repair.
Customer Service
Quality
Value
I was more than impressed by Ros and his quality of service and attention to detail. I spend some time looking for a good tiller, as I needed repair work done by a previous builder. His attitude and price was perfect and I was more than please with the work that he did. laid out a plan straight away, explained what would be done, how he would tackle the issue and kept me updated every step of the way. He always arrived when he said he would, did what he said he was going to do with a friendly manner. I will recommend Ros to family and friends and will be using him in the future, with have no hesitation.
Liverpoolfc114/10/2017
Tiling and Floor levelling - East London
Customer Service
Quality
Value
This is the 2nd time I have used Rosen and his team which goes a long way for a recommendation. He has always been easy to get hold of and very professional throughout. I changed my mind a few times throughout the job as circumstances changed and Rosen was always accommodating, helpful and willing to offer advice from his wealth of experience. I would definitely recommend to a friend or neighbour and will continue to use him as and when needed. Overall nice guy, comes up with the goods and responsibility priced.
Which? Trusted Traders Consumer14/10/2017
Shower Refurbishment
Customer Service
Quality
Value
Ros quickly arranged to come and quote for the work, sent the quote promptly and once agreed did the job as and when promised without a hitch. Tidied up at the end and I will have no hesitation to use him again.
Ilija Rodic11/10/2017
Bathroom renovation - quality job
Customer Service
Quality
Value
This is the second time I've used Rosen for a bathroom refurbishment. The quality of his work is very good. He delivered the job to a high standard within a tight budget. He has good attention to detail, makes good suggestions and is flexible about incorporating any changes. People have commented on the quality of his tiling which is second to none. He is multi-skilled and able to apply his hand to plumbing as well as electrics. Would use him again for this kind of job.
Jennifer Sands10/10/2017
Fantastic job - 100% recommend
Customer Service
Quality
Value
We had Ros in to repair some work done by a previous builder. We needed someone to find the source of our water damage, then replaster and re-tile part of our kitchen and bathroom. Ros laid out a plan straight away, explained in detail how he would tackle the issue and kept us in the loop every step of the way. He always arrived when he said he would, did what he said he was going to do and did it all with good humour and a friendly manner. In the end he found the problem earlier than expected so threw in decorating at no extra charge! I would definitely use Ros again and recommend that you do too 10/10
Saoirse Richardon09/10/2017
Friendly Relaxed Tradesman
Customer Service
Quality
Value
Rosen, Is a good guy to deal with and flexible in response to various requests. Whilst tiling and plumbing is his main outlook, he certified electrics and carried out additional works for us. We are very happy with the overall result.
Jeffreyb09/10/2017
Reliable and excellent handyman
Customer Service
Quality
Value
I have used Ros several times over the past few years for a range of work, including painting, making good, minor repairs of all kinds and tiling. He has done all the work to a high standard, and his tiling work is exceptionally good. I have no hesitation in recommending Ros and I plan to use him again for similar work in future. Bob
2011-08-06 11:14:58.95708/10/2017
Plumbing and Tiling
Customer Service
Quality
Value
We were very impressed by the quality of service and attention to detail provided by Ros and his team. They stand out in being able to undertake plumbing, tiling and related building alterations to a very high standard. We had a bathroom and separate shower in need of a 'make over' and in one place found that an undetected leak had caused extensive timber damage over time. Ros scheduled the work to allow for drying out, and replaced tiling affected by this. Excellent attentive service.
Which? Trusted Traders Consumer06/10/2017
Would use again
Customer Service
Quality
Value
Ros was recommended by a friend. We needed a kitchen installation, a significant amount of decorating and various other jobs doing. From beginning to end, Ros was reliable, well priced, keen to find high quality solutions and kept us updated where he needed to do additional work. The work was completed to a high standard and we would have no hesitation in using him again.
Dave__05/10/2017
Reliable and excellent work
Customer Service
Quality
Value
Rosen Boyanov has done three jobs for me. He's always reliable and has done an excellent job each time. Work involved fitting a new cistern, a shower screen and plumbing and painting.
Which? Trusted Traders Consumer15/09/2017
Bathroom Refurbishment
Customer Service
Quality
Value
Ross and his guys did a great job with my Bathroom refurbishment and I'm very really pleased with final result. Compared to other tradesman I have utilised in the past, Ross is comparably tidy, and his personable approach makes him a pleasure to deal with. Any issues encountered throughout the job were never greeted with 'we can't do that', but instead a number of solutions for me to pick from. He was even able to accommodate an extra days work at the end of the job on a project which we hadn't originally discussed, and himself and one of his guys worked late into the night to get it completed on time. I would not hesitate to recommend Ross and will certainly use him again in the future.
william24/08/2017
Great refurbishment job
Customer Service
Quality
Value
Ros did a great job on my flat. He replastered and redecorated, fitted a new kitchen and bathroom, and put down new flooring. He also sorted out the electrics. A professional job of very high quality.
Which? Trusted Traders Consumer22/07/2017
Full Bathroom Renovation
Customer Service
Quality
Value
Ros and his team worked with us very well, from start to finish. This was my first experience with him, and he made everything very simple and straighforward. His communication in the beginning was very good and he described all details of the process very clearly. I found him to be very calm, flexible, reliable and personable. Once he had started with the work, he and his team were very tidy and informative. They dealt with some unforeseen changes very smoothly and finished the work to a high standard and in a timely fashion. I do not hesitate to recommend Ros and his team and I will certainly be calling on them again in the future.
Thomas12/07/2017
Recommended
Customer Service
Quality
Value
I have been using Ros on and off for the past 5 years. Previously he had redecorated my main bathroom as well as my kitchen and downstairs loo at home. Recently, he tiled the grooming area and stairs in my dog grooming shop. He worked with another tradesman at the shop but previously had worked alone. I have never had any problems with Ros, his work has always been of the highest standard, he doesn't leave a mess and he is quick and flexible. He is always my go to tiler. He is also a nice guy and trustworthy. You can get cheaper tilers but that risk is yours!
paul06/04/2017
Full bathroom refit
Customer Service
Quality
Value
I hadn’t used Rosen before, but found his details on Which Traders. He gave us a very good quote and his team did a fantastic job refitting our bathroom. We had a new bath, WC, basin, electric shower fitted, tiling on floor/walls, lights, radiator etc. and the floors and walls needed to be made good as it is an old property. He put up with a lot as our suppliers let us down several times (no delivery or delivering broken items) - but he never let his frustration show - he just calmly made new arrangements and the work continued. In addition to this we had to deal with a wedding and a funeral during the refit which added to the overall difficulty of project managing the job for Rosen, but he was great and very accommodating and understanding. The workmanship was first class; Rosen and his team were very polite, professional, trustworthy and considerate. I would be very happy to use him and his team again and would recommend him without reservation to anyone wanting similar work done (he is very good at tiling) and will be doing some further work for us in 2017.
jane05/04/2017
Bathroom Refurbishment
Customer Service
Quality
Value
Ros Boyanov came to me highly recommended by my Worcester Bosch-approved boiler engineer who has looked after my boiler/heating for a number of years. They frequently work together. Ros visited promptly, went through my options and gave me a competitive quote. Along with one other workman, all my specifications were met smartly and to a high professional standard. The work included tiling (floor and skirting area), plastering, plumbing, multiple fitments and electrical work, including installation of a new extractor. Minimal mess and all done in a week. Frankly, my bathroom was a mess but without having to rip out the whole lot, it has been transformed into a very fresh and contemporary style. I'm very pleased and will be having this team back soon for further home refurbishment. Just to help out, Ros also replaced some upstairs floorboards in bedrooms and put up other light fittings in the kitchen. Importantly, I couldn't be there all the time because I work, but sensed he was genuine and trustworthy, so was comfortable leaving him in my home for the day to get on with it. Nice friendly guy. Recommend him highly.
Jim, Wanstead16/03/2017
Great all rounder
Customer Service
Quality
Value
I have been using Rosen for the last few years on a number of different projects. From the basic hanging of photos, building shelves, laying floors, grouting tiles and anything else that I seemed to find. Rosen is always quick to respond and all work is always done to a great standard and always with a smile.
Shirley04/03/2017
Bathroom and wall tilling
Customer Service
Quality
Value
I have been using Rosen to decorate my properties for more than five years. I always find him trustworthy and very good at what he is doing. His work has always been satisfactory and finished with high standard. I high recommend him!
shootershillse1827/02/2017
Won't use again
Customer Service
Quality
Value
Rosen did not carry out the work himself. He used other tradesmen. Always late to arrive to carry out work and having to call and text to ascertain arrival time. Tiles misaligned, no water used when cutting tiles, damage to surrounding fixtures and fittings. Over priced. Ended up having to pay another tradesmen to repair damage done to home. He pointed out some tiles still misaligned.
Chantal24/02/2017
The trader replied (on 06/10/2017)
Dear customer, After you cancelled and postponed my starting date with a week 9pm in Sunday evening the day before on the phone I did explained you I'm fully booked and this might cause stress to your job to be fully aware and even so there was only one part of the job which One of my workers did instead of me,we are limited company and I have few employees as every other normal company in UK. Regarding the delays,I do have kids as I made you aware and Im dropping them at school sometime,like you have dogs I did not complain staying infront of your door 3 times waiting you from walking them. No one can cut travertine tile without water,my water cutter was the biggest tool on your way everyday till the end of the job,regarding the minor dent on the door which doors were removed on the day we start and fit back on the last and been kept next to your living room away from us and you pointed the dent few days after we left, we agreed to charge me for repair and you did took the money from the balance which u paid 4 weeks after when the tradesmen fixed it and I did not complain. The quotation was sent 2 months earlier and the price stayed the same to the end of the job.paid even less I'm very surprised of this feedback as I did not disagree anything ever with u,all what been requested been done.You didn't mention to me any of this feelings,I was even feeling lucky and with privilege after I saw you shouting at elderly people or your friend for nothing.Don't know what to say!?
Great job!
Customer Service
Quality
Value
Rosen came to do some tiling in my bathroom. Everything was done in one day and to a good and professional standard. very happy !
Anonymous30/11/2016
Excellent work
Customer Service
Quality
Value
The standard of Rosen's work was very high. Extracting outdated border patterned tiles and certain matching patterned tiles in an otherwise white bathroom, and replacing with plain matching white tiles and a crystal white mosaic border is tricky work. But the end result was fantastic. It was all completed in one day by two people and the clean up afterwards was very good. I'm planning to use Rosen again on some kitchen refurbishment work too. Highly recommended.
Karl 07/11/2016
Dining Room Flooring
Customer Service
Quality
Value
Used Rosen to do the tiling of my dining room and a small hallway. I needed the carpet ripped up and some tiles laid along with some under floor heating. I needed someone to start quickly and he came and quoted soon as he could. He was friendly and courteous when he quoted, offering advice without being pushy. Once we agreed a price and the spec for the work he got started quickly, doing the work himself along with another person. They were both friendly and courteous at all times. They did everything they could to keep the place clean and to tidy up after themselves. The end product looked great and no complaints about the work. Rosen had originally quoted it would take 3 days and in the end they got it done in 2 but with no suggestion they had rushed it. Very happy with the work. Thanks Rosen
Happy Customer15/09/2016
Bathroom and toilet room floors tiled - excellent job
Customer Service
Quality
Value
Rosen has just completed tiling our bathroom and toilet floors. We are absolutely thrilled. He did an excellent job - all the details well taken care of. We are picky customers, but can find no fault. The rooms look stunning. He is reliable, affordable and clearly very experienced. It was a pleasure using Tiling Solutions for this job and we would highly recommend his service.
Melaanie18/06/2016
Shower
Customer Service
Quality
Value
Great tiler, plumber and plasterer. Rosen came to view when he said, gave a reasonable quote and went ahead with the work a few days later. He worked in a tidy and efficient manner, not stopping for a drink. He removed all the tiles around a shower which had been previously done badly and leaking. He then re-tiled the area and re-plastered where the leak had caused damage. Very pleased.
Peter05/06/2016
Tiled a large flooring area and completed some plumbing services including a new toilet
Customer Service
Quality
Value
Happy, all completed on time and to the exact quote. Had no problems and have no complaints. Have reccommended them to other customers
Jason , London14/02/2016
Complete tiling done on floors and walls
Customer Service
Quality
Value
Very happy with work, which was done to the highest quality and completed on time. Have used previously before this job and everything prior nd included this job has been perfectly done
Which? Consumer, London 03/01/2015