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Top Plumb Limited

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4.3

6 Reviews

About

Top Plumb are Gas safe (previously Corgi) Registered and qualified to offer a full range of gas appliance installations, including hobs, cookers, fires, and boilers.

In addition we specialise in innovative space creation solutions by repositioning all types of boilers in all types of places. The central heating systems we install range from all inclusive budget options to top of the range multi boiler systems.

What we do

  • Plumbers

    • Water softener installation and maintenance
    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • Heating contractors

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Gas installers

Customer reviews

4.3
6 reviews
Customer Service
4.3
Quality
4.3
Value
4.2
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Bad experience - would avoid - we have been left high and dry by Top Plumb - don't fall for their sweet talking
Customer Service
Quality
Value
We had the problem of low pressure to our showers - due to old gravity tanks. We contacted Andy from Top Plumb based on the reviews online - and got multiple options for solutions.Given that we were stretched we decided to go with the cheaper option of approx 2.3k+VAT. Point 1 below was estimated as a hourly charge job to be between 2-3 hours. The job was divided into 2 parts - 1. Increase the copper pipe size from 15mm to 22mm from the water meter to the hot water cylinder in the airing cupboard upstairs - this would help improve the flow 2. Change the hot water cylinder to the Worcester unvented 250L - and remove all piping and gravity tanks in the loft - along with providing the existing feed for bathrooms directly from the airing cupboard using the new cold mains (point 1) and new hot out. Upon coming for completing the first part of the job 1. The plumbers Andy sent did not complete this to requirement. They did not change the pipe size from the meter - but from about 15 inches above it - which defeated the point of making this change. 2.After using copper to run up the walls - they just ran plastic pipe under the floor board and into the airing cupboard where the new cylinder would go. When I asked why this was not done according to spec, I was told it would not make any difference and they did not want to make it right. I still paid them for the work. Now they have decided to not complete the 2nd part because I asked why the first job was not done as per spec.
Customer in Hertfordshire09/10/2019
The trader replied (on 10/10/2019)
At Top Plumb we pride ourselves on our customer service, so are grateful to our customers for taking the time out to provide us with feedback. We are sorry you do not feel you have received the level of service expected, and would be happy for you to contact the office directly to discuss this, and for us to provide a full and valid explanation for the course of action taken. ~Top Plumb
Fantastic work on conversion to combi-boiler
Customer Service
Quality
Value
Kevin and his team really are top plumbers. Turned up to the site at the promised time, finished a day earlier than estimated and no surprises on the budget. All thoroughly nice chaps and Kevin was very helpful in providing lots of information and answers to questions. Work involved removing an old traditional boiler with hot and cold water tanks, fitting new boiler, new controller, new shower and re-routing the pipework. Work neatly done to the promised level of make-good. Handy being able to email Kerry in the office as well. 10/10 would definitely recommend. NB I was confused initially by internet sightings of Top Plumb in the South West - this is the same company, Kevin has just moved areas, so all reviews from the South West should still apply.
RobH8714/11/2017
Prompt and professional service, highly recommended.
Customer Service
Quality
Value
The work was completed on time and to budget, we were really pleased with Kevin and his professional standard. Would use again and recommend to anyone.
Mr & Mrs Thompson, Hemel Hempstead16/06/2016
excellent in every aspect. Would highly recommend
Customer Service
Quality
Value
Installation of new boiler and pipework where needed. We were very happy with the work, which was completed on time and to budget
Mr Bareham, Hemel Hempsted07/06/2016
Very very happy
Customer Service
Quality
Value
The quality of the work was high and their prices are fair. Always consulting with me what I would like and did not make any unilateral decisions. They installed: gas boiler, central heating , thermostats, smoke detectors, toilet cistern, kitchen and bathroom taps and shower thermostatic taps. Highly recommend.
Mr Penning, St Albans04/10/2015
Fitted 4 boilers in our properties- 3 brand new set ups and one replacement and overhaul of an old boiler and water tank.
Customer Service
Quality
Value
From the moment I first looked at their website, and when I first met them- Top Plumb were professional and friendly. A smart, tidy and well branded van along with tradesmen in a smart uniform instantly makes you feel like you can trust them. The level of their work was the best I have ever seen- having used many other plumbers and heating engineers in the past from the local area. We are due to have our main property completely stripped out and refitted and have employed a project manager to do the work. He is using all his own workmen- apart from the plumbing and heating, which I have insisted on using Top Plumb for- they are the only people I want working on my pipes from now on.
Tom, Hertfordshire02/02/2010