Endorsed by Which?

Trustguard Ltd t/a Trustguard Damp Proofing

5.0

61 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

OCTOBER 2023

About

We are the North East's professional Building Preservation & Damp Proofing Company. Our Director, Don Cellini, is a PCAQT Qualified Technician with vast experience in all aspects of building & preservation.

Having carried out hundreds of surveys over the years, Don knows the housing stock of the North East 'inside out'.

We offer the following services;

Damp Proofing (Rising Damp & Penetrating Damp)
Woodworm Treatment
Structural Wall Repairs
Roof Renewals & Repairs
Wet Rot & Dry Rot Treatment
Condensation/Black Mould Control
Cavity Wall Tie Replacement
Basement Waterproofing
Extraction of Cavity Wall Insulation

Comprehensive survey reports by our experienced surveyor for Damp, Timber, Wall Ties, Woodworm & Basement Waterproofing.

URGENT & EMERGENCY WORK

Mortgage Retention or been let down by another company? Don't worry - with a team of qualified staff, we can usually fit you in at short notice!

Call NOW on 0191 4159471 to book a survey/quote.

What we do

  • Damp proofing and timber preservation services

    • Woodworm treatment
    • Condensation and humidification control
    • Timber treatment services
    • Injection damp courses
  • Plastering

  • Property refurbishment contractors

  • Specialised building trade contractors

  • Builders

  • More Services

    • wall tie replacement
    • cavity wall ties replacement

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
61 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Great service from a great team
Customer Service
Quality
Value
The team at Trustguard were fantastic from day one. We contacted them first for a specialist survey and they provided so much helpful advice and an efficient and high quality service. We then used them for dampproofing and we're really happy with the result. Great communication, speedy service, high quality outputs and a kind and personable team. Thanks Trustguard!
Customer in Greater Manchester Posted on 18/03/2024 , work completed 11/03/2024
The trader replied (on 25/03/2024)
Thanks for the great review. We really appreciate you taking the time to leave us a review. Good luck with your new property.
Damp proofing - Great service and reasonable price
Customer Service
Quality
Value
Great communication from Don and the team throughout the lead up to work being completed. I had damp proofing completed in my living room and dining room following a survey after purchase of a property. The team arrived promptly each day of work, were thoroughly professional throughout and kept me informed of all the work they were carrying out at all stages. The work was completed within the agreed time frame without any issues and tidy throughout. A great company that I would definitely use again and recommend to others having similar work carried out.
Customer in Tyne and Wear Posted on 16/01/2024 , work completed 12/01/2024
The trader replied (on 24/01/2024)
Thank you for that great review, we appreciate you taking the time to write this. It was a pleasure to complete the job for you. Always nice to hear we would be recommended again.
Damp survey
Customer Service
Quality
Value
Excellent communication before and after the survey with trustworthy advice given on how to proceed with the issues.
Customer in Northumberland Posted on 17/12/2023 , work completed 07/12/2023
The trader replied (on 19/12/2023)
Thank you for your lovely words. Have a lovely Christmas and if you need any other advice in the future, just give us a call. Many thanks Team Trustguard
Excellent work and reasonably priced
Customer Service
Quality
Value
Excellent service from start to finish. Kept well informed of options and prices. Job done to the standard and times quoted at outset. Even with the recent bad snow was on time and nothing was a problem. Highly recommended.
Customer in Tyne and Wear Posted on 08/12/2023 , work completed 04/12/2023
The trader replied (on 13/12/2023)
Thank you for taking the time to leave this great review. It has been a pleasure to complete the work for you, have a great Christmas. All the best for 2024
Great work and very reasonably priced
Customer Service
Quality
Value
Some damp was discovered when having building work done. Having been let down by the first person we saw, I contacted Trustguard having remembered they'd done some work for us when we bought the house 10 years ago. Stacey in the office was incredibly friendly and accommodating, understanding our predicament (room needing decorating before carpets could go down all the while with growing pressure from wife and kids to get the xmas decs up on 1st December!) and arranged for Don to come out. Don is knowledgeable, friendly and gave a great quote on the spot. He and Jay then turned up on time and constantly cleaned as they went tot he point that I didn't even see a speck of dust which was incredible given the work being done.
Customer in Tyne and Wear Posted on 29/11/2023 , work completed 24/11/2023
The trader replied (on 04/12/2023)
This is such a great review. Thanks for taking the time to leave this for us. We are pleased you remembered us from 10 years ago! Stacey, Jay & Don have all read your lovely review, it made our day! Have a great relaxing Christmas
TrustGuard Damp Proofing
Customer Service
Quality
Value
I found TrustGuard Damp Specialists from Which magazine Trusted Traders, as I was looking for a recommended company due to a negative experience with another Damp Proofing company. Don came to my flat when he said he would and identified the rising damp patches and gave me a competitive quote straight away. Don also advised me about incorrect information given to me by the other damp proof firm, plus he told me how to improve the ventilation in the flat. When I formally accepted the quote we agreed a date when the work would be completed. On the day Don rang me to tell me when they'd be at my flat. The work was completed on time and Don gave me advice on when I could paint the plaster. Wayne, Don's plasterer also advised me about the painting process. I received an invoice via email which contained payment details. I have recommended TrustGuard to friends because they gave a fair quote, with no attempt to rip me off or give incorrect advice. They turned up when they said they would, and did a good job and the aftercare was in place as Stacey rang me afterwards to ensure that everything was OK.
Customer in Tyne and Wear Posted on 28/11/2023 , work completed 03/11/2023
The trader replied (on 16/01/2024)
Thank you for this lovely review. It is always appreciated that customers take the time to write a detailed review. Thanks for using Trustguard Ltd.
Great job would highly recimmend
Customer Service
Quality
Value
We discovered a problem with rising damp when having some decorating done. Found Trustguard on Which? Website and contacted them based on reviews. Don came out quickly to assess the job and was able to give me a price at the time. Price was agreed and date given to commence work. Came when they said they would and did a fantastic job, very friendly and professional.Cleaned up afterwards too! Stacey in the office was lovely and so helpful. Would highly recommend this company.
Customer in Tyne and Wear Posted on 14/11/2023 , work completed 10/11/2023
The trader replied (on 17/11/2023)
Thanks for the lovely review. It is always great to read how you found our service. Glad you came across us on Which? Trusted Trader website, it is always great to know our reviews are noticed by new customers. Good luck with everything and it was a pleasure to complete this work for you.
Excellent workmanship
Customer Service
Quality
Value
Had damp issue in a property Don attended and completed a full survey Price agreed and work completed without fuss or delay Would highly recommend Great standard of work
Customer in Tyne and Wear Posted on 18/10/2023 , work completed 13/10/2023
The trader replied (on 06/11/2023)
Thanks for taking the time to leave this fantastic review. It makes our team happy reading these reviews, it is what it's all about. Customer satisfaction.
Efficient and friendly
Customer Service
Quality
Value
I used trustguard as we discovered damp during a renovation. They did a site visit quickly and were helpful and friendly. Got the job booked in and completed without any hassle. Just what we wanted Highly recommend!
Customer in Tyne and Wear Posted on 02/10/2023 , work completed 18/09/2023
The trader replied (on 17/10/2023)
Great review. Thanks for taking the time to leave this. Good luck with the rest of the renovation! Team Trustguard
Wall Tie Replacement
Customer Service
Quality
Value
Replacement of wall ties Explained clearly what work was necessary to rectify problem and completed to agreed schedule and budget. Friendly and reliable
Customer in County Durham Posted on 26/09/2023 , work completed 22/09/2023
The trader replied (on 02/10/2023)
Thank you for taking the time to leave this review. It was a pleasure completing the job for you and we look forward to hearing from you in the future.