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Trusted Traders

UK Leak Detection

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4.7

18 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

UK Leak Detection is a specialist leak detection company dedicated to finding leaks in all kinds of properties and making sure our customers problems are resolved.

We use cutting edge technology to locate water leaks without the needs for destructive investigation and provide a full photographic report, normally on the day from site directly.

Unlike all of our competitors, we put our money quite literally where our mouth is and offer most of our customers a 'No find No fee' service for many of our leak detection surveys.

We are also able to move your water leak through an insurance claim as appropriate to restore your home from any damage caused by the water leak or from accessing the leak.

We are also able to offer deferred payments, if carried out as part of an insurance claim, where we are able to engage one of our recommended management companies on your behalf.

If suitably insured, this saves having considerable sums of money being tied up and waiting for an eventual refund from insurers.

What we do

  • Plumbers

  • Specialised building trade contractors

  • Property refurbishment contractors

  • More Services

    • leak detection
    • insurance claims assistance
    • water damage

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.7
18 reviews
Customer Service
4.8
Quality
4.8
Value
4.4
Sort by
Amazingly accurate for a complicated problem
Customer Service
Quality
Value
I cannot recommend them highly enough. We had what turned out to be a serious leak in our mains supply that strangely showed up first in a hallway. After the advice of two plumbers (who had no idea where the leak was), the water board and our insurers we decided to take the plunge and get a leak detection company in. As it's a considered cost at nearly £500 I was sceptical at first but I was so wrong! Dan, the gentleman who attended explained every process in detail and was extremely thorough. He arrived at about 8.30 am and didn't leave until he was totally satisfied he had located the leak which was around 5 pm! He had calculated that we were losing approximately 500 litres of water an hour. UK Leak very kindly left us some dryers to mitigate as much damp as possible. We were able to get a plumbing company to do the work on the following Monday and sure enough, the leak was found where Dan had specified. Using a Leak detection company will save you a lot of wasted time and money looking in the wrong places all the while destroying walls and floors that won't necessarily be covered by your insurance policy. If you don't know where your leak is then to use UK Leak Detection, they are brilliant.
Customer in Surrey Posted on 26/11/2020 , work completed 11/11/2020
The trader replied (on 27/11/2020)
I'm so glad we could get a resolution for you, Dan is very tenacious at finding these leaks and dives right in to get them located. We like to keep you informed of what we are using and how, so you can build confidence in the process and its results. It is difficult during CV19 to work as closely as we would like to, but I know he was able to let you observe the results as they became apparent. Again many thanks for your review and now we can get to grips with your insurer.
Professional Service
Customer Service
Quality
Value
UK Leak Detection- Jim, Charlie and Andrew, visited on three occasions respectively. Jim to locate the leak with the scanning equipment, Charlie to literally find and temporarily fix the failed hot water pipe in question, and Andrew to collect the dehumidifiers. All were great, the organisation and communication was good, as was the Covid measures. And their reports were simple to understand but comprehensive, with photos to ensure further clarity. Also very helpful in explaining what was happening, and Jim always answered messages quickly and really helpfully. Wasn’t the best news to have a burst hot water pipe just before a National Lockdown but the guys made the whole situation less stressful. Thanks to all concerned.
Paul Posted on 17/11/2020 , work completed 29/10/2020
The trader replied (on 22/11/2020)
Thanks for taking the time to leave us a review, these last few months have added an extra facet of care required during the CV19 virus. I and please we were able to get you moved through the process and onto restoration works ASAP. The system works and provides minimal cost and hassle in the long run. Do let us know, if you need any further assistance.
Not a great service
Customer Service
Quality
Value
UK Leak Detection did not give either good value for money or service. They seem to have fancy equipment which is supposed to detected a leak. It was patently obvious that there was a leak in our flat as the carpet in the hall and an area under the kitchen vinyl was wet. They indicated to us an area of about 4 Square metres that the leak could be in which we could already see. They charged us £474 for something that was blatantly obvious. They then asked us for another £474 to excavate to find the leak and fix it temporarily without telling us whether that included reinstatement. They also did not reply to our email questions about the service. I wish I had got my plumber in in the first place which would have been cheaper.
Customer in Windsor and Maidenhead Posted on 05/11/2020 , work completed 21/08/2020
The trader replied (on 10/11/2020)
I’m sorry you feel you did not receive good service from us, however, there were a number of health and safety challenges that prevented works from being carried out. We have a duty of care to both our staff and in this case the tenants of the property; the issue being the suspected asbestos contamination that needs to either have tested this ourselves or receive a formal test certification that this was not contaminated. While the leak was obvious, accessing it would have placed staff and the tenants at serious risk, we would have been breaking the law to continue. The leak being present was in fact keeping these fibres from being airborne and therefore to access and fix the leak would have precipitated an enormous risk of contamination that is often fatal. We are IICR and B-Sure accredited to determine asbestos and mould risk, so this was not an off the cuff assessment. We did communicate with every email, but could not move this forward without confirmation of contamination. This is turn would play a huge role in the cost of restoration works, since asbestos removal costs are significant, therefore we could not confirm any costs for you. I’m am sorry you did not accept our professional assessment and felt the need to leave this review, I feel we were acting both professionally and within the law.
Excellent service
Customer Service
Quality
Value
Jim arrived at the scheduled time and immediately started searching for the leak which had been dripping slowly through the hallway ceiling. He soon established it was a cold water leak and not from the central heating system. He then investigated the upstairs bathroom above the hallway and found a small leak in a pipe connecting to a tap on a basin.He switched it off awaiting repair.I received a comprehensive report and he has arranged for a claims handling company to contact me.Jim was very efficient and helpful and I am very pleased with the result. Would absolutely recommend.
Denis O Posted on 15/06/2020 , work completed 15/06/2020
The trader replied (on 10/11/2020)
Thanks for your kind comments.
Great work and relieved!
Customer Service
Quality
Value
UK Leak Detection have been amazing. Andy and Alan made what could have been a horrible experience, into a very professional and pleasant one. After 7 hours of searching with a variety of equipment, a leaky underfloor pipe in screed was finally found! They were both determined to find the leak and provided lots of advice and suggestions about next steps. Would definitely recommend this company to others. Thank you!
Customer in Greater London Posted on 03/01/2020 , work completed 03/01/2020
The trader replied (on 14/01/2020)
Thank you so much for your kind comments.
Excellent service
Customer Service
Quality
Value
From the enquiry call to the detection very professional. Alan who carried out the detection was very friendly and conscientious. Amazing high tech equipment. A thorough investigation to find the leak. 8 hrs later, patience and determination found the leak. A small pinhole in a radiator pipe hidden in the screed. A very complete professional investigation report with photographs and embedded video was produced at the end of the investigation. Useful to submit to insurance company. Insurance company suggested getting a builder to break the floor up to find the leak!!! Dust, noise, open cheque book no guarantee to find the leak, crazy suggestion and expensive. UK Leak detection found leak with no breaking out or inconvenience to customer.
Mark Shaw, Kent Posted on 09/07/2019 , work completed 08/07/2019
The trader replied (on 01/08/2019)
Thank you VERY much for your kind review of our leak detection service, I am very glad we were able to assist you and that you were happy with Alan's work.
Excellent job
Customer Service
Quality
Value
Their representative Andy spent 4 hours investigating Damp Levels in the extension floor, using a number of techniques. I found him to be polite and professional, and willing to explain in detail the investigation and his finding.
Brian, Surrey Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 13/01/2019)
Really appreciate you taking time to leave us a review
Excellent and Efficient
Customer Service
Quality
Value
How good to find totally honest, hard-working thorough, professional people. I would not hesitate to recommend.
Janet, Buckinghamshire Posted on 09/04/2018 , work completed 09/04/2018
Reliable
Customer Service
Quality
Value
John was courteous and on time, found the leak no problem and with no mess. A fair and reliable service, no hassle.
clayton Posted on 08/11/2017 , work completed 08/11/2017
Courteous, Clean and Considerate.
Customer Service
Quality
Value
UK Leak Detection made the detection of an unwelcome occurrence in our home as pleasant as it could be. They were courteous, clean and considerate. We would unreservedly recommend them.
Wickes Posted on 03/08/2017 , work completed 03/08/2017