I was left with an inaccessible toilet cistern, a leak from the shower waste pipe and then told to take my business elsewhere.
After paying out a considerable sum for an ensuite shower room with fitted vanity basin and toilet unit, I was left with a cistern that could not be accessed for maintenance. This was discovered when I had a problem with the cistern constantly flushing. Ultimate Bathrooms had left no more than one cm between the top of the cistern and the fitted counter top of the vanity unit. Ultimate Bathrooms had the opportunity to replace the cistern with a front access one, but did not do so. I was also left with a leak from the shower waste pipe, that caused a large damp patch behind the unit. This has been identified as the probable cause of the bad smell I was getting in the ensuite. Ultimate Bathrooms could have checked the shower waste pipe for leaks, but did not do so. I had to live with the bad smell in the ensuite for 4 years and often couldn't use it because the smell was just too overpowering. When I last asked for their help in December 2018, upon getting the same constant flushing problem again, I was told by Mr Holborn, one of the directors, "We no longer want to deal with you. Take your business elsewhere". So I did. A local plumber came out and replaced the cistern with a front access one and in doing so, discovered the shower waste pipe leak and said that in his opinion, this was most likely the cause of the bad smell. He replaced the affected section of the waste pipe and I now have an ensuite I can use.