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Endorsed by

Which

?

Trusted Traders

Universal Windows UK Ltd

Logo on white
Opening Hours
Today - 08:00–16:00
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb universal windows   logo.20

4.8

24 Reviews

About

When companies say they’re a family business, are they really? We truly are – wife, husband, sister, brother, nieces and nephews (plus extended family) are all part of this local family business.

Manufacturing and installing enables us to give the best service to all our customers. For the last 5 years we have predominantly supplied to local tradespeople but now want to offer our expertise, products and services to everyone, including you!

We don’t believe in sales gimmicks, pushy salespeople or ‘the hard sell’ as we’ve all had our own experiences with those kind of companies and it’s our main driver for offering a completely different service to them. We believe in simplicity, honesty and integrity which is why we became a Which? Trusted Trader member, to prove to our customers that we are 100% trustworthy and are dedicated to our customers.

We are now able to offer finance so please do give us a call to see how we could help you with any home improvement questions you may have.

What we do

  • Glaziers

    • Double glazing installation
    • Window consultants
    • Replacement window services and repairs
    • Double glazing repair
    • Sash windows
  • Conservatories

  • Doors

  • Builders

  • Roofers

  • More Services

    • porches
    • skypods

Customer reviews

Reviews summary

4.8
24 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Prompt and qualitative
Customer Service
Quality
Value
The replacement of our windows and doors was carried out quickly but without losing attention to details. The front door side panels arrived were incorrect, but this was rectified within 24 hours! Great job and friendly company.
Alessandro, West Midlands02/08/2018
Very efficient service
Customer Service
Quality
Value
Universal Windows UK fitted several windows & a front & back door. The work was carried out to the agreed schedule & budget. They carried out the work in a friendly but professional manner. My first impressions of the company were that they were extremely helpful & nothing was too much trouble. The ongoing communications were very good & so was the aftercare. I wouldn't hesitate in recommending Universal Windows UK and to others.
Elizabeth, West Midlands13/07/2018
My review
Customer Service
Quality
Value
New doors fitted, front door, patio door. All work done to schedule. All work done with no fuss. Everything OK.
Michael, West Midlands02/07/2018
Great Job
Customer Service
Quality
Value
Universal Windows did a great job fitting a bifold door to our conservatory which made a huge difference. They also fitted 2 new composite doors and replaced 2 window units. the job was done on time with little mess by very polite staff. I would recommend the company to anyone.
Which? Trusted Traders Consumer25/05/2018
Great job and friendly.
Customer Service
Quality
Value
Arranging and confirming the order wasn't easy. Our comments were being missed. Some confusion with payment options due to miscommunication, this could be clearer. Very happy with the product and worked done though.
Aaron, Northamptonshire14/05/2018
Very good, on time job]
Customer Service
Quality
Value
Good product fitted by courteous fitter - on time and for the agreed price, would recommend.
Paul, Warwickshire10/05/2018
The trader replied (on 23/05/2018)
Hi Paul, many thanks for your lovely comments - it's great to get such nice feedback about our fitters
Double glazing how it should be done!
Customer Service
Quality
Value
From the first phone call, to the finished job was a pleasure.
Trishbl21/03/2018
The trader replied (on 23/05/2018)
It's lovely to get a comment that compliments the different way in which we work compared to other double glazing companies! Thank you. We have worked hard to build on our excellent reputation of not being the typical double glazing company with pressurised sales (we don't actually employ any sales people which makes us unique!) We're grateful for your comments, thank you
Prompt & professional
Customer Service
Quality
Value
Office staff very helpful. Installation team very good, quick & efficient.
Barbara, Warwickshire05/03/2018
The trader replied (on 19/03/2018)
Hi Barbara, many thanks for your lovely feedback, I'm glad we provided you with a great service
Good recommendation from a neighbour
Customer Service
Quality
Value
A close neighbour had his front door replaced a couple of months ago, I was impressed at the quality of the end result. Asked him if he would recommend the company - yes, and gave me the contact details for them. Took it no further at the time until immediate neighbour mentioned in conversation that she, too, was very impressed at new door on the estate. Good communication from this company from the outset. Representative came round at appointed time to measure up and give a quote - which I accepted. Job was done yesterday - fitter did neighbour's door first and then mine, Not good timing as clashed with carpet fitting job in hallway at the same time - my fault! Highly professional fitter worked round this and just got on with the job of fitting a quality composite front door. Very impressed with the end result - a far superior door than what it replaced. Not least for security and air-tightness, let alone its good looks and ten year guarantee! Rather a long review, but good workmanship shows for itself. One neighbour on my small estate used this company - led to two other jobs, I would have no hesitation in passing on recommendation.
Pinza5516/02/2018
The trader replied (on 19/03/2018)
Thank you so much for taking the time to review your experience with us. You can't beat a word of mouth recommendation and we're so pleased you're happy with your new front door. We strive to provide an honest and professional service to all of our customers so it's fantastic when we receive feedback such as this! The staff will be thrilled to hear such positivity from one of our valued customers.
Great job
Customer Service
Quality
Value
Everything was completed as requested. Excellent work, polite staff.
Margaret, Warwickshire11/01/2018
The trader replied (on 19/03/2018)
Thank you for your kind words Margaret