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Endorsed by

Which

?

Trusted Traders

Universal Windows UK Ltd

Logo on white
Opening Hours
Today - 08:00–16:00
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb universal windows   logo.20

4.8

28 Reviews

About

When companies say they’re a family business, are they really? We truly are – wife, husband, sister, brother, nieces and nephews (plus extended family) are all part of this local family business.

Manufacturing and installing enables us to give the best service to all our customers. For the last 5 years we have predominantly supplied to local tradespeople but now want to offer our expertise, products and services to everyone, including you!

We don’t believe in sales gimmicks, pushy salespeople or ‘the hard sell’ as we’ve all had our own experiences with those kind of companies and it’s our main driver for offering a completely different service to them. We believe in simplicity, honesty and integrity which is why we became a Which? Trusted Trader member, to prove to our customers that we are 100% trustworthy and are dedicated to our customers.

We are now able to offer finance so please do give us a call to see how we could help you with any home improvement questions you may have.

What we do

  • Glaziers

    • Double glazing installation
    • Window consultants
    • Replacement window services and repairs
    • Double glazing repair
    • Sash windows
  • Conservatories

  • Doors

  • Builders

  • Roofers

  • Double glazing

  • More Services

    • porches
    • skypods

Customer reviews

Reviews summary

4.8
28 reviews
Customer Service
4.8
Quality
4.8
Value
4.9
Sort by
My review
Customer Service
Quality
Value
All went well. Completed to our satisfaction. Got on well with the job.
Sylvia, Warwickshire23/11/2018
Efficient and excellent quality
Customer Service
Quality
Value
Ordered bathroom window replacement. Company came out as agreed, measured up what was necessary, quoted a price and stuck to it. Window was manufactured and installed exactly to time. Quality of window excellent. Standard of installation excellent. Customer service excellent. Just what you should expect from a first class company.
Martin, West Midlands19/09/2018
The trader replied (on 23/10/2018)
Hi Martin, thank you for your amazing comments on your experience with us, it's great to be told we are a first class company! We pride ourselves on our excellent customer service so your comments will certainly passed on to the whole team, thank you!
Prompt and professional.
Customer Service
Quality
Value
New window frames and glass. Very good workers and worked non-stop all day until job finished. Very polite, clean and tidy, left no mess at all when they had finished. Was most impressed and would certainly recommend them to anyone who asked.
Janet, West Midlands10/09/2018
The trader replied (on 23/10/2018)
Hi Janet, thank you for taking the time to send us some feedback and it's great to hear that we were so tidy and hard working, thank you
Excellent work
Customer Service
Quality
Value
Universal Windows supplied top quality windows and doors and fitted them professionally and efficiently.
Mark, Warwickshire01/09/2018
Prompt and qualitative
Customer Service
Quality
Value
The replacement of our windows and doors was carried out quickly but without losing attention to details. The front door side panels arrived were incorrect, but this was rectified within 24 hours! Great job and friendly company.
Alessandro, West Midlands02/08/2018
The trader replied (on 23/10/2018)
Hi Alessandro thank you for your comments. We're sorry to hear that there was an issue but it's also great to hear that it was all rectified so quickly for you, we hope there was no inconvenience caused and we appreciate your honest feedback
Very efficient service
Customer Service
Quality
Value
Universal Windows UK fitted several windows & a front & back door. The work was carried out to the agreed schedule & budget. They carried out the work in a friendly but professional manner. My first impressions of the company were that they were extremely helpful & nothing was too much trouble. The ongoing communications were very good & so was the aftercare. I wouldn't hesitate in recommending Universal Windows UK and to others.
Elizabeth, West Midlands13/07/2018
The trader replied (on 23/10/2018)
Hi Elizabeth, thank you very much for your fantastic comments regarding the whole process and about our staff - this will be fed back to all the relevant staff. We love hearing that our staff were so helpful to all of our customers
My review
Customer Service
Quality
Value
New doors fitted, front door, patio door. All work done to schedule. All work done with no fuss. Everything OK.
Michael, West Midlands02/07/2018
The trader replied (on 23/10/2018)
Thank you for your comments Michael - our aim is to make the whole process as easy as possible for all our customers
Great Job
Customer Service
Quality
Value
Universal Windows did a great job fitting a bifold door to our conservatory which made a huge difference. They also fitted 2 new composite doors and replaced 2 window units. the job was done on time with little mess by very polite staff. I would recommend the company to anyone.
Which? Trusted Traders Consumer25/05/2018
The trader replied (on 23/10/2018)
Thank you so much for your wonderful comments - these have been passed on to all the relevant staff. We're so pleased you would recommend us to anyone - that's a huge compliment for us, thank you
Great job and friendly.
Customer Service
Quality
Value
Arranging and confirming the order wasn't easy. Our comments were being missed. Some confusion with payment options due to miscommunication, this could be clearer. Very happy with the product and worked done though.
Aaron, Northamptonshire14/05/2018
The trader replied (on 23/10/2018)
HI Aaron thank you for your feedback. Unfortunately the process wasn't as quick as our usual installations as your window designs were changed and additions were made by yourselves, therefore delaying the manufacturing of your products. Our installations letter clearly states that payment is due on completion of the work but to make this process easier, we now reiterate this in the confirmation email that is sent out to all customers due to the feedback we have received from yourself. We're very pleased that you are happy with our workmanship and our products though, many thanks.
Very good, on time job]
Customer Service
Quality
Value
Good product fitted by courteous fitter - on time and for the agreed price, would recommend.
Paul, Warwickshire10/05/2018
The trader replied (on 23/05/2018)
Hi Paul, many thanks for your lovely comments - it's great to get such nice feedback about our fitters