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Trusted Traders

Village Heating Ltd

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
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4.4

59 Reviews

About

VHL are a well-known, established company, which has been serving London for over 25 years.

We work throughout London and the surrounding areas with up to 150 fully qualified engineers, meaning there will always be a specialist within your area whenever required.

Whether you are a home-owner or a landlord, quality matters to us most, and we always go that extra mile to keep you, the customer, happy.

Statistics show that we have one of the highest referral rates in the country. 92% of our customers rate us as a “company they would recommend” and we are proud of this.

VHL have been presented with a QMS award for best customer satisfaction and we are rated highly in reviews on trustatrader.com.

All of our work is available with extended warranties, and our engineers are fully accredited and insured, so you know you’ll be in safe hands.

Regularly audited systems mean all of your data is kept in strict compliance with data protection laws.

What we do

  • Boiler, central heating and gas engineers

    • Gas emergencies
    • Underfloor heating
    • Gas safety testing and inspection
    • Boiler installation
    • Boiler servicing
  • Electricians

    • Electrical testing services
    • Electrical installations
    • Electrical emergency services
  • Plumbers

    • Emergency plumbing services
    • Water softener installation and maintenance
    • Unvented cylinder installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Handyman and home maintenance services

  • Gas installers

Customer reviews

Reviews summary

4.4
59 reviews
Customer Service
4.4
Quality
4.4
Value
4.3
Sort by
My Review
Customer Service
Quality
Value
These guys came during the heavy snow, ripped off a piece of my pipe and then refused to repair the work after the heating only came on for three hours! Outrageous that they are listed on the Trusted Traders site, would not trust them to organise an evening of drinking in a brewery.
BK7james02/03/2018
Not Recommended
Customer Service
Quality
Value
I called them for the boiler service and engineer came in and suggested that need new boiler so he is not able to do boiler serviced. Just for that suggestion, this company charge me £108. Multiple emails to Shyam Karia (Customer Service team) but no response. I called and explain all situation but not willing to refund money. I talk with Shyam and he said if you buy a new boiler and fitting with us we will deduct that charge from the quotation, which is a way too expensive.
Ronakkumar Dave13/02/2018
Fixed and serviced boiler
Customer Service
Quality
Value
Dave was amazing. Fixed and sorted everything and was highly efficient. Very pleased.
olsie113/12/2017
Do not use this company
Customer Service
Quality
Value
Unlike us read the many poor reviews before booking this company and find a better plumbing supplier. VHL were booked by our tenent living in my wife’s flat (as we moved in together some years ago) as the heating system had stopped working correctly and he had accidentally broken the valve/tap on the bathroom radiator. VHL charged our tenent up front and come around and replaced the valve on the bathroom radiator. To fix the heating problem they suggested that changing the TRV heads on all other radiators may work and carried out the work before our approval and booked in a Power flush for the following week. A competent plumber or heating engineer would fully understand that the heating system was a closed system and a Power flush would not be necessary and could not be the fault. Replacing the TRV heads on the radiators would have no effect with the heating problem. Out of the 4 heads and one valve VHL changed, two of them were left leaking and over time will damage our oak floors. We had British Gas and our regular plumber around to inspect the works VHL competed and to also diagnose the heating issue. The written report from our plumber and British Gas stated: VHL had competed unecesary works by changing the 4 TRV Heads, which two are leaking and would never of solved the heating issue. A Power flush was not required as the it’s a closed system and the fault is with the boiler, which is now being replaced. VHL charged 3 time to price!
Simon Jones15/11/2017
Excellent job
Customer Service
Quality
Value
Engineer has very good customer service skills, clean worker, professional attitude and very knowledgeable. He did an excellent job to the property. I will recommend him anytime.
Petra, London13/03/2017
Free estimate and new boiler
Customer Service
Quality
Value
I was really glad to hear that Village Heating provided a free estimate on installing a boiler. They provided a fairly reasonable price. I decided to go ahead with them, a quote was sent to me the same day and the customer service team were great in arranging a date for the engineer to come install the boiler. Village Heating even sorted the warranty out!
ReeceS2303/03/2017
Avoid!!
Customer Service
Quality
Value
I employed VHL to rectify some botched plumbing work which resulted in them re-routing the waste water from my bath and sink into a rainwater drain in my garden. The drain is not connected to the sewer system and my garden is now flooded. They have ignored all requests for the work to be redone and I am now having to pay a competent firm to do the work. The plumber they sent offered to do various jobs privately for me, resulting in more unnecessary expense and lots of grief!
Which? Trusted Traders Consumer02/03/2017
Prompt Service
Customer Service
Quality
Value
Very Happy with Village Heating, they have provided me with a fantastic service over the last few years. I am glad to be supporting local businesses, as I believe they provide a better service than the national companies. The engineers arrived on time and even provided me with further recommendations. The customer service team were absolutely great as I have a difficult schedule so they found the best slot for me.
Manoj2502/03/2017
Excellent service
Customer Service
Quality
Value
The engineer was excellent. He explained everything as it was being installed, including future service requirements. He used dust clothes and ensured that the area he worked in was left clean. Very professional & pleasant engineer - David.
Brian, Middlesex01/03/2017
Very well done
Customer Service
Quality
Value
A well done job by a friendly engineer.
David, Middlesex24/02/2017