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4.4
8 reviews
Customer Service
4.4
Quality
4.4
Value
4.4
Recommended
Recommended
by 88% of customers
Sort by
Oil boiler breakdown
Customer Service
Quality
Value
Very good support to oil boiler breakdown. W-Heat Ltd response and attention was excellent. Rapid same day response and technician Jamie was thorough and knowledgeable.
Customer in Cheshire West and ChesterPosted on 24/03/2023, work completed 20/03/2023
Recommended
Boiler replacement
Customer Service
Quality
Value
I contacted W-Heat as a local Worcester installer after my old Worcester boiler broke down. They were prompt to call out and had a couple of visits to try and repair it unsuccessfully so we decided to have a new boiler fitted. I was pleased with the quote on the new boiler which was fitted quickly and neatly within the week. Communication with the office staff was very good with them keeping me informed when the engineer would be due. The engineers who called were all nice guys. I would use them again and recommend them to others based on my experience and the service I received.
Customer in Cheshire EastPosted on 17/02/2022, work completed 12/02/2022
Recommended
Reference boiler
Customer Service
Quality
Value
My mother at 93 her boiler failed Christmas eve. W.heat came out they sent an engineer out who said she needed a part but could not get until after Christmas. They came after Christmas to replace the part. That did not work. They then put part after part on which totaled about 6 to 8 visits. The total cost 685 pounds in money. This still did not cure the problem. They then said she needed a new boiler. So we now feel they ripped her off at 93 years old. Why did they not tell her in the first place she needed a new boiler. After contacting them they refused any money back.
Customer in StaffordshirePosted on 13/02/2022, work completed 24/12/2021
Great work and very good customer service
Customer Service
Quality
Value
Can highly recommend this company. Great customer service and workmanship. We have a service agreement with them and have always been impressed with their quick response if we needed a call out. Always arrived when arranged and text when an engineer is on their way. They are a local company and make you feel a valued customer not just a number.
Customer in Cheshire EastPosted on 28/09/2021, work completed 28/09/2021
Recommended
Endorsement Reference
Customer Service
Quality
Value
They are absolutely superb, perfect manners, perfect service, I cannot recommend them highly enough.
Which? Trusted Traders ConsumerPosted on 22/07/2021, work completed 16/06/2021
Recommended
Endorsement Reference - Recommended!
Customer Service
Quality
Value
We had a new boiler fitted to replace our old one (which was 12 years old and had started to be unreliable). W-heat Limited replaced it at a fair price - their customer service is very good, the 2 staff members who did the work were both very professional and courteous (and adhered to all required safety guidelines), and we are very happy with the results.
Which? Trusted Traders ConsumerPosted on 22/07/2021, work completed 16/06/2021
Recommended
Endorsement Reference
Customer Service
Quality
Value
Been using W-heat for the past 15 years, sorted out many jobs for me over these years, been fantastic throughout. they are very very reliable. Very thorough, very informative. Very helpful. They are so reliable, efficient and trustworthy. I have recommended them to many many of my friends.
Which? Trusted Traders ConsumerPosted on 22/07/2021, work completed 08/06/2021
Recommended
Endorsement Reference - First class service
Customer Service
Quality
Value
Have a service contract with W Heat and included is breakdown cover. I had to call the engineer when there was a leak in the boiler itself. Immediately confirmed that a pressure switch was required and was fitted two days later. Prompt service as ever. Could not ask for more.
Which? Trusted Traders ConsumerPosted on 22/07/2021, work completed 17/06/2021