Rang me the morning of the next day once he picked up my email. Provided quote over the phone and put it in writing same day. Booked appointment there and then. Meet my expectations on viewing a photo. Replaced light fitting due to age rather than mend, advised this upfront and showed me the burnt out part on the day. Turned up on time, very pleasant man and completed the job fast, tidied up taking rubbish and wire bits with him. Tested light fitting worked before leaving. Would use him again.