When we discovered the leak in the kitchen, it had already damaged the flooring in the kitchen and some of the flooring in the open-plan living area that joined onto the kitchen. All Property Claims managed the claim for us that was fortunately covered by our landlords insurance, so we only had to pay a small amount of the costs involved (such as the excess and mending the leak itself, standard items not covered by insurance). This included mending the leak itself, replacing the flooring throughout the kitchen and living area, organising the drying of the wet underfloor and damaged section of the wall, storing furniture while the works were carried out, replastering (where a small amount of plaster had been damaged through the leak) and repainting so that the living area looked good again. All Property Claims handled the claim and recovered costs for us (including lost rent while the works were being carried out) and helped take the stress out of a stressful situation.

A wet room installed to replace my only bathroom leaked and loss of water discoloured the living room ceiling below. I was unable to contact the builder. I could not afford the cost time or deal with suing the builder who was evasive and kept changing the company name. I then contacted Lloyds to claim under my Buildings Insurance and was told that I had first to pay a professional to trace & access the leak before they would act, subject to whose report, would negotiate my claim. I felt unsupported and really really stressed out. Somehow I googled and discovered Allpropertyclaims online (Which? recommended) and contacted them. From that day on I didn’t look back. Moez came to my house and explained everything. I signed a waiver and Allpropertyclaims dealt with the matter wholly and completely. It took time because the leakage had been causing unseen water damage that had to be dried out for 6-8 weeks before any repair work. In the meantime a further meeting took place at my house with a Lloyds employee from the insurance department Moez and myself. Thankfully Moez did the talking and I did not need to contribute apart from a basic couple of questions. There were inevitable delays when individuals including me were not available but finally the work was completed to high standard and my living room ceiling was patched up & repainted as were the walls and stairwell. I decided on a shower tray instead of a wet room so all I had to pay for was sliding shower doors to complete.

All Property Claims were efficient and the staff in the office particularly helpful. They were firm with the insurance assessor in ensuring all the necessary work was agreed. They employed a very efficient contractor who did a good job.

All Property Claims made my life so much easier when they organised and carried out extensive repairs to my property last summer. From start to finish this company was superb and extremely professional. It took care of everything from liaising with my insurance company to carrying out all the repair works. The works were carried out efficiently and to a very high standard. I was kept fully informed throughout the process and had absolutely no problems in contacting and engaging with this company's personnel who were all wonderful and for whom nothing was too much trouble. All Property Claims was flexible and has a no problem attitude - not all companies have this. My appreciation and thanks in particular go to Jonathan, Tsvetomir, Steve, Flaviu and Kornel who were the team at All Property Claims that worked on my claim - throughout, they were polite, patient, respectful, friendly and extremely helpful, constantly seeking successful solutions and ensuring that I was happy with their work. I cannot rate All Property Claims highly enough!

My insurance company found every excuse possible to avoid doing the job I paid them to do and repair the leak in my flat. Jonathan and the team are exactly who you want on your side to deal with insurers, I don't know how I would have gotten through this without them. The quality of the contractors they appointed to do the works was high and the work was professional.