I had 2 incidents at my rental property in London. The flat above had an issue in a bathroom which caused water to cascade through the ceiling in a bedroom and hall, followed by a badly installed washing machine which had been leaking very slowly over many months under the flooring unnoticed until damp started rising up the walls. This resulted in major damage to the kitchen/bathroom /flooring. I live over 6 hours away so to manage the substantial work that was needed from that distance combined with the extra problems that Covid has caused was daunting. I saw a review for waterdamagerepairs/Allpropertyclaims and contacted them and met their representative at the property. I immediately felt comfortable that they would be professional and capable of dealing with the substantial works that needed doing. I handed the claim over to them and they dealt directly with the insurance company on my behalf and kept me fully updated throughout. The tradesmen that they organised to do the work were excellent and all the work was completed within the agreed timescales to an excellent standard. Helping to make what would have been a very stressful time consuming claim much easier. They dealt with drying out the property/replacing part of the ceiling/redecoration/new flooring/tiling kitchen/bathroom all to a high standard. I would be very happy to recommend their service.

We had a chronic water leak from a washing machine in a utility cupboard in our flat which impacted several rooms - damaged asbestos floor, damp walls, peeling wallpaper etc.. I had no idea of the extent of the damage at first, or what works we might need. We are also leaseholders, with an indirect relationship with the buildings insurer via a hands-off management company. Working from home during the pandemic and juggling childcare, I looked for a company who could manage the entire assessment, claims and work process. All Property Claims appeared well-reviewed, so we appointed them. From the start, they were well organised, kept me well-informed, and carried out the work to a very high standard. The claims process was somewhat slow owing to the pandemic and the insurer taking time, but this would likely have been the case if I handled the claim myself. The works team completed within a week, did everything they said they were going to do to a very high standard, involving me in decisions involving wallpaper, paint and laminate flooring, and starting later in the morning to reduce noise impact on neighbouring flats. Would recommend highly - given that APC's business model (which they were upfront about) is to make their money on the repair works - I was somewhat concerned that corners would be cut, but this was not the case at all. Only improvement would be to tell us in advance about the noise created by asbestos removal, so we could have warned neighbouring flats.

These guys are real professionals and have dealt with my water damage claim from start to end. The quality of their repairs is faultless and I did not have to pay a penny as they claimed all the money on my insurance

Engaging Allpropertyclaims was one of the best decisions to get the repair work done for the water leak damage at my property. Allpropertyclaims handled the reluctant Insurance company very well on my behalf and got the repair work efficiently done to great standard. All of this engagement during the COVID 19 pandemic, where they helped with the Alternative Accommodation, providing various options for kitchen cabinets, organizing various teams for repair work, was quite remarkable.

I really cannot say better things about All Property Claims. They were excellent on two fronts: i) dealing with a reluctant insurance company; and ii) getting on with the work efficiently. They sorted out absolutely everything and did it with almost zero fuss and maximum efficiency. They were communicative and the works were done exactly as we asked. There was basically no stress at out end, which was pretty incredible given the enormity of the project (re-fitting bathroom and sorting out a bedroom after a leak). If the world was filled with businesses like this, it would be a happier place.

There was an horrific leak coming from the flat above my property. This went on for a month, therefore you can imagine the amount of damage it caused. I was totally clueless as to where to begin. After reading some reviews online, I decided to contact AllpropertyClaims to assist me. I had never experienced anything like it before neither had I ever done an insurance claim. To say that I was distressed is probably an understatement. My children were also very badly affected as most of the damage occurred in their bedroom. We had significant damage in the kitchen and hallway as well. There was massive water damage to the ceilings, walls, coving, skirting and flooring. Our family had to move out whilst work being done and expense for our accommodation was paid for. What I appreciate most of all is that All property claim took our emotions into consideration and ensured that my severely autistic daughter was happily placed in an accommodation that suited her needs as well as the rest of us. I would just like to express my deepest gratitude to the entire team for the repairs and works carried out. They dried out the damp thoroughly, replastered the walls, painted, replaced all wood work and new laminate flooring( which I absolutely love)! I am extremely happy with the outcome. I would not hesitate to use them again. I will most certainly recommend. They did a magnificient job. Thank you Jonathan, Moez, Roshan, Tsvetomir and of course Julius! .

When we discovered the leak in the kitchen, it had already damaged the flooring in the kitchen and some of the flooring in the open-plan living area that joined onto the kitchen. All Property Claims managed the claim for us that was fortunately covered by our landlords insurance, so we only had to pay a small amount of the costs involved (such as the excess and mending the leak itself, standard items not covered by insurance). This included mending the leak itself, replacing the flooring throughout the kitchen and living area, organising the drying of the wet underfloor and damaged section of the wall, storing furniture while the works were carried out, replastering (where a small amount of plaster had been damaged through the leak) and repainting so that the living area looked good again. All Property Claims handled the claim and recovered costs for us (including lost rent while the works were being carried out) and helped take the stress out of a stressful situation.

A wet room installed to replace my only bathroom leaked and loss of water discoloured the living room ceiling below. I was unable to contact the builder. I could not afford the cost time or deal with suing the builder who was evasive and kept changing the company name. I then contacted Lloyds to claim under my Buildings Insurance and was told that I had first to pay a professional to trace & access the leak before they would act, subject to whose report, would negotiate my claim. I felt unsupported and really really stressed out. Somehow I googled and discovered Allpropertyclaims online (Which? recommended) and contacted them. From that day on I didn’t look back. Moez came to my house and explained everything. I signed a waiver and Allpropertyclaims dealt with the matter wholly and completely. It took time because the leakage had been causing unseen water damage that had to be dried out for 6-8 weeks before any repair work. In the meantime a further meeting took place at my house with a Lloyds employee from the insurance department Moez and myself. Thankfully Moez did the talking and I did not need to contribute apart from a basic couple of questions. There were inevitable delays when individuals including me were not available but finally the work was completed to high standard and my living room ceiling was patched up & repainted as were the walls and stairwell. I decided on a shower tray instead of a wet room so all I had to pay for was sliding shower doors to complete.

I was very pleased to find this company as they removed quite a lot of the stress that I was suffering due to a leak from my neighbour's property damaging mine. I had tried to liaise with the insurance company but had come up against a blank wall. They did all the negotiations for me and the work was finally completed to a high standard.

All Property Claims were efficient and the staff in the office particularly helpful. They were firm with the insurance assessor in ensuring all the necessary work was agreed. They employed a very efficient contractor who did a good job.