Seb, & Ross are all lovely trustworthy, polite, well mannered gentlemen with a passion to achieve a perfect result. It can be worrying about a person you don't know having access to all rooms of your house but these chaps are indeed the very people you naturally feel at ease with. I have tilt N turn windows and had all fine adjusted, new handles, mechanisms serviced and glass replaced. Before I suspected at least 2 windows needed replacing completely as were done for but Seb and Ross even made them as with all others "brand new" once more. Replacing only the glass was a lot cheaper than I ever thought and all windows are as good as new including workings inside I was blown away with how much brighter my house was after with the new glass as its so clear its taken a while to get used to not being able to see it to the point where I can touch it but cant see it during a bright sunny day. I even said hello to a neighbour not realising they couldn't hear me as they walked passed. All the mechanisms work fantastically as with one that needed modifying as was once fitted with the wrong part. Truly good as new now and Seb knew straight away how to do it so there knowledge is extremely high indeed. There was also a window that didn't close to the point of shutting out road noise at night but Ross has restored total silence in my house with the adjustments he made. I really have seen and felt that unless the finished result is absolutely perfect the guys are not happy.